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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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A Used-less Philosophy

| Waltham, MA, USA | Books & Reading, Crazy Requests

(I work in a used book store.)

Customer: “Do you have new books?”

Me: “Well, we sell mostly used books, but we have a small selection of new books here.”

Customer: “I always forget this is a used book store. I NEVER read a book someone else has read. I was a librarian and I wouldn’t even let my children check out books.”

Me: “…”

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Expressly Oblivious

| MA, USA | At The Checkout, Crazy Requests, Popular

(It’s incredibly busy, and our store is tiny — we have two registers, and hardly any counter space. A woman comes up with a basket full of cosmetics and creams. I ring everything up as quickly as possible.)

Me: “Okay, that’s going to be $60.50.”

Customer: “What? Really? That seems way too high.”

(A bit of sticker shock is understandable, since it’s a small pile of more expensive stuff that adds up, but the line is getting longer and longer.)

Me: “I don’t think I made a mistake. These things are all taxable. Maybe that’s throwing off your math?”

Customer: “No, it’s way too high. Let me see… uh, $1.99… plus $4.50… That’s $5.00? No, $6.00… plus $3.99… up to $9.00…”

(She apparently going to manually add up all of her groceries, and she’s taking her sweet time. I slide her basket back in front of the register.)

Me: “Here, I can just re-ring your items for you and we’ll see if anything’s off. This’ll be quicker and easier.”

(I scan all her items again, as fast as I possibly can, because there are at least five people waiting with their own full baskets and carts. The total comes to $58.00, and the customer smiles smugly…)

Me: “Oh, wait, the second package of tissues.” *I pull it out from under the basket, where it had fallen* “So, yes, $60.50.”

Customer: *while handing over her card* “That’s not right! I need to look at my receipt and count everything up. You’re way too fast; I’m not in a hurry.”

(I look at the completely packed store and paste on a smile to keep from screaming.)

Me: “Well, the customers behind you might be in a hurry, though…”

(The customer glares at me, snatches her receipt, and begins to veerrrry slowwwllly match up her items to the prices on the slip.)

Me: *shoving her basket down to the edge of the counter* “I’m just gonna slide you down so I can help the next customer; you look that over and ask if you have any questions.”

(She stood there, taking up about a third of the counter space, reading her receipt for about fifteen minutes before finally deciding I wasn’t trying to cheat her. In that time I must’ve served half a dozen other customers, and the line never let down. A different customer actually had to grab her cart and move it out from the aisle, because she was so oblivious of other people moving around her.)

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Has No Liquidation Contemplation

| Australia | Crazy Requests, Technology

(A huge nationwide electronics chain is closing down, signs are everywhere and it’s been all over the news; you couldn’t miss the fact we are closing.)

Customer: “I bought this DVD player here two weeks ago and just found out it doesn’t play movies on USB. Can I get a refund?”

Me: “Sorry, I can’t accept any stock back unless faulty since we entered liquidation this week.”

Customer: “Can I get an exchange, then?”

Me: “I’m afraid not. No refunds or exchanges can be done anymore.” *points to one of the six A4 signs on the counter: ‘All sales final. No refunds unless faulty.’*

Customer: *while storming off* “This is ridiculous; I’m never shopping here again!”

Me: *to my coworker* “Like that will make a difference…”