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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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A Weighty Issue

| Canada | Crazy Requests, Extra Stupid, Family & Kids

(I work in a call centre that offers customer support for an outdoors-activity company.)

Me: “Hi, you’ve reached [Company]. How can I help?”

Customer: “Hi, I wish to book some tickets for the wild-water rafting”

Me: “With pleasure, how many people will be attending?”

Customer: “Five adults and my son.”

Me: “Great! Could I please verify the weight of your son?”

Customer: “He is about 80 pounds.”

Me: “I am sorry, we have a weight-minimum of 90 pounds for the wild-water rafting. But can I interest you in the lazy-river tour? This is a more family-friendly activity and many people like it a lot.”

Customer: “No, we really want to do the rafting. Why does he need to weigh so much?”

Me: “Children need to weigh at least 90 pounds so they are not thrown too easily out of the boat. We do offer life-jackets, but wish to prevent an incident.”

Customer: “That’s ok. You know what? I will put some rocks in his pockets until he weighs 90 pounds. Can I buy the tickets now?”

(I am stunned and hope silently the lady will realize by herself how crazy the idea is of putting stones in the pockets of your kid and then putting him on a rubber boat in the middle of a very wild river with rapids of class R-III to R-IV +. After a couple of seconds of silence I realize she does not see the issue.)

Me: “I am sorry, but we do not allow stones to weigh down the children.”

Customer: “I just don’t understand why not. Can I please talk to your supervisor?”

(I put her through, turned around to my supervisor, and explained the situation. She turned a bit white and then burst out laughing.

During the next 10 minutes she tried explaining to the lady why it was a bad idea, but the customer wouldn’t have it. The call was closed with the customer stating she would buy tickets at our competitors.)

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An Uneven Excuse

| NY, USA | Crazy Requests, Food & Drink, Liars & Scammers

(As a full time student, I work weekends at a small bagel shop. My coworkers were telling me about an incident that transpired earlier in the week. Note that we always cut the bagels in half after making a sandwich or putting spreads on them.)

Customer: “Hi, I’d like a plain bagel with cream cheese.”

Coworker: “Sure thing.”

(He then goes off to prepare the bagel, and once finished, he gives it to the customer, who pays and leaves without a hitch. Soon afterwards, the customer comes back to the store.)

Customer: “Hey, can I get a new cream cheese bagel?”

Coworker: “Was something wrong with it?”

Customer: “Yeah, my girlfriend didn’t like it because it was unprofessionally cut.”

Coworker: *confused* “What do you mean by that? Did the sandwich fall apart? Do you have the bagel with you?”

(The customer proceeds to pull out of his bag only half of the original bagel, which was not crumbly or broken.)

Coworker: “Where’s the other half of the bagel?”

Customer: “Oh, my girlfriend ate it.”

Coworker: “She said she didn’t like the way the bagel was cut, but still ate it anyway?”

Customer: “Yeah, she said it wasn’t professionally cut. They have to be really even.”

(Eventually my coworker just gave him another bagel to prevent a scene, but apparently the fact that the bagel wasn’t “professionally cut” didn’t stop his girlfriend from finding it good to eat!)

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Extra-Extra Rude

| Westford, MA, USA | Bad Behavior, Crazy Requests, Food & Drink

Me: *smiling politely* “Hello, what can I get for you today?”

Woman: “I would like an iced coffee extra-extra.” *normally this is extra sugar, extra cream*

(I ring her up take the money, make the coffee, and start on the next customer.)

Woman: “Um, miss, can you add some more coffee to this?”

Me: “Um, yeah, sure. Sorry about that; I’ll fix it right now.” *I fix it give the coffee back* “Is this better or do you want it darker?”

Woman: “You know if I wanted coffee with my cream and sugar I would have asked for that; now fix it.”

Me: “Sorry, I’ll just make you a new one.”

(The line is just getting longer and longer as I’m dealing with her.)

Me: “Here you go; is that better?”

Woman: “It’ll have to do.”

(I finally get to the next customer in line who is an older woman with her grandkids.)

Me: “Sorry about that; what can I get for you?”

Older Woman: “No need to apologize, dear. I’m sorry you have to deal with people like that.”