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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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I Am Number Four

| Portland, OR, USA | Crazy Requests, Extra Stupid, Food & Drink, Popular

(My best friend and I are working together at a popular Mexican restaurant. It is early-ish in the morning on a Sunday, so we are the only two on shift. She is taking orders on drive-thru and counter, and I am making the food. It’s very slow and we are only getting roughly one or two customers every half hour, so it’s an easy morning. A gentleman walks in the front doors and orders four tacos and a side of potatoes. I am standing right behind the registers and hear his order, so by the time he’s paid for his items I almost have all his food ready. He is the only customer we have. Here is the exchange I hear between him and and my friend:)

Cashier: “Your order will be ready in just a moment.”

Customer: “What’s my order number?”

Cashier: “You don’t need an order number. You are the only customer.”

Customer: *ignoring her, raising his voice* “How am I supposed to get my order without an order number?”

(I have finished making his food now and I am putting all his items on the tray. I think he’s kidding, but after glancing over my shoulder I see his face is red with anger and confusion.)

Customer: “Well? How hard is it to give me my ORDER NUMBER!”

Cashier: “Okay, your order number is… four”.

Customer: *looking as if he’s just fought a battle* “Okay, then!”

(At that moment I turn around and put the tray on the front counter. He has not even had a chance to turn to go to the drink machine to pour his beverage. My friend/cashier grabs his tray so he can’t grab it.)

Cashier: *with the belligerent customer directly in front of her* “NUMBER FOUR! NUMBER FOUR! NUMBER FOUR, YOUR ORDER IS READY! NUMBER FOUR!”

(He angrily took his tray and sat in the totally empty dining room. I had to go the back to avoid laughing at the whole scene.)

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Expiration Explanation

| USA | Crazy Requests

(I have a customer who wants to return a task chair she’d purchased for $39.99 because it is broken. She proudly tells me she still has her receipt. It is dated FOUR YEARS earlier.)

Me: “I’m sorry, ma’am, but our return policy is 30 DAYS, and unfortunately the manufacturer’s warranty wouldn’t have been more than a year.”

Customer: *very upset* “Well, I insist you should give me a refund or a new chair. I kept my receipt! I should be able to get a refund or a return since it’s broken!”

Me: “Yes, ma’am, but our return policy is only 30 days and your receipt says you purchased this four years ago.”

(Now, if I bought a chair for $40, sat in it for four years, and it broke, I’d feel like I got my money’s worth, but not this lady.)

Customer: “This is just so unfair! I drove two hours to bring this broken chair back to the store. It’s going to cost me $80 in gas round trip!”

(This was a FORTY DOLLAR chair. Even if we HAD been able to give her a refund, she would have been in the hole forty dollars…)

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Over My Frozen Dead Body

| Sweden | Crazy Requests

(I’m working the register at a grocery store. While most other grocery stores usually have a roll of small, transparent plastic bags (sometimes referred to as freezer bags) at the end of the register, we do not. We do however keep some inside the store, so if a customer realizes that they need one we usually tell them where they are and they can go back to get one. It’s not exactly a huge store, so it’s not a long walk. A middle-age woman comes to my register and I scan her groceries, including a pack of ice cream. As she’s paying:)

Customer: “Where are your freezer bags?”

Me: “Oh, I’m sorry, but we actually don’t have any here by the register.”

Customer: “WHAT? How can you be allowed to sell ice cream and not have any freezer bags?”

Me: “I’m sorry. We do have some inside the store though, by the fruits and vegetables, so if you’d like you could-”

Customer: “You’re telling me to GO BACK INSIDE?! OVER MY DEAD BODY! Aren’t you supposed to get SOME service here?!”

Me: “I’m sorry.”

(I don’t offer to get her a bag myself as I cannot leave the register unattended, and she doesn’t ask for me to get one either, so by now I’m just trying to finish the transaction as quickly as possible so I can move on to the next customer.)

Me: “Would you like your receipt?”

Customer: “Of course! I’ll need it! You always get things wrong at this place, you know!” *leaves*

Me: *internally* “Well, if that’s the case, then why are you still shopping here?”