icon_bizarresilly

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

icon_badbehavior

Irrational Name Calling

| NY, USA | Bad Behavior, Crazy Requests

(I work at the customer service desk. The phone rings.)

Me: “Thank you for calling [Store] of [Town] customer service; how may I direct your call?”

Customer: *irate* “I have been waiting weeks for my order and I’ve heard nothing from you! This is unacceptable!”

Me: “I apologize for the inconvenience. Can I have your phone number to pull up your order?”

Customer: “Every time I call it’s the same thing. You people never actually do anything!”

Me: “Well, I apologize if you’ve had a bad experience but I know nothing about your order and unfortunately there’s nothing I can do to help you without pulling up your order to see what’s going on.”

Customer: “Who am I speaking with?”

Me: “Customer service.”

(I refuse to give out my name to irrational customers.)

icon_crazyrequests

You Can’t Drink Yourself Out Of This Problem

| NJ, USA | Crazy Requests, Food & Drink, Health & Body

Customer: “What is in your gold margarita?”

(I tell her and she orders one. Five minutes later…)

Customer: “This has a very rustic taste to it.”

Me: “You don’t like it?”

Customer: “It’s like… rustic.”

Me: “Is it too sour? Or too sweet?”

Customer: “It’s very rustic.”

(We go around and around like this until I determine what she means to say is metallic.)

Customer: “Drink it and see what I mean. Get a straw.”

Me: “I’m not going to do that, sorry. I’ll make you a new one or something different though.” *I am visibly pregnant, I should add*

Customer: “Honey, it’s not going to kill you. You should be tasting every drink you send out. Your baby will be fine. Get a straw.”

Me: “I will make you a new margarita.”

Customer: “Taste it first. We gotta work something out here because I can’t drink rustic things.”

icon_criminals

No ID, No Idea, Part 16

| Hampshire, England, UK | Crazy Requests, Criminal & Illegal, Popular

(We can sell alcohol and cigarettes to those that provide ID but as we often serve regular customers we don’t ask for their ID. The UK legal age to buy alcohol and cigarettes is 18. A regular customer walks in. He looks young but is actually of legal age to purchase said items.)

Customer: “I would like a packet of [Popular Cigarette Brand].”

Me: “Of course.”

(The customer leaves the store. A few minutes later my mum walks in with my sister.)

Mum: “Did you just sell cigarettes to a boy?”

Me: “Yes, but it’s okay. He’s over 18.”

Mum: “Okay, but you should know he just gave them to a girl in a school uniform.”

(I am stunned and a little annoyed but forget about the incident until later, when the customer walks back into the store to buy food.)

Customer: “Hey again, I forgot to pick up some things.”

Me: “No problem. Just to let you know, I can’t stop you from buying cigarettes for yourself, but in the  future I recommend you don’t give them to those that are underage.”

Customer: “I didn’t give my d*** cigarettes to anyone!”

Me: “A customer walked in after you purchased the cigarettes and told me you handed them to a girl in a school uniform.”

Customer: “Fine, whatever.” *pays and walks out*

(A little more time passes, I forget about the incident. I am stocking the shelves when a woman storms up to me.)

Woman: “You refused to sell my son cigarettes! He’s over legal age! We come in this store all the time!”

Me: *realising she’s talking about the earlier incident* “I’m sorry, I think there’s been some kind of miscommunication. I didn’t refuse your son service. I just told him he shouldn’t give his cigarettes to minors.”

Woman: “My son would never do such a thing! You’re a f****** liar!”

Me: “I have a very reliable eyewitness that he did.”

Woman: “Oh, so you have other customers spying on us now then? Who ratted him out?”

Me: “My mum. And to repeat myself: We have a very clear policy that we cannot sell +18 products to those intending to buy for those that are underage. If I sell cigarettes to your son and a police officer sees him give them to someone underage, he could suffer a huge fine and would could lose our license.”

Woman: “I don’t give a d*** about your f****** license.”

Me: “Well, I’m sorry to hear that.”

(The woman walks out. A few months later, I am working in a different store, but I decide to pop in to the original store to see how the manager is doing.)

Manager: “Hey, did you know that [Customer] got prosecuted?”

Me: “No, why?”

Manager: “They caught him selling cigarettes to minors.”

(Apparently the girl in the uniform was his sister and he’d been buying her cigarettes, which she’d been selling at her local school. Luckily they didn’t trace any of the purchases back to our company!)

Related:

No ID, No Idea, Part 15

No ID, No Idea, Part 14

No ID, No Idea, Part 13

icon_crazyrequests

Damaging Customer Relations

| NJ, USA | At The Checkout, Crazy Requests

(I’m working in the handbags section of the store. A customer approaches me with two of the same bag, but in different colors. One has blue and green tones while the other is neutral colors, like brown, pale pink, beige.)

Customer: “Could I ask for your opinion?

Me: “Sure! Trying to decide between these two?”

Customer: “Yes. I like the green and blue better but I’m not sure what I’d wear it with.”

Me: “Well, the neutral colors would be easier to match, so you could get more use out of it.”

Customer: “Maybe I’ll get both.”

(The customer looks at the tags, and they are each $30. She doesn’t want to spend much more than that.)

Me: “If they were a little cheaper, I would say buy both.”

Customer:Can they be cheaper?”

Me: “I’m sorry?”

Customer: “Can you get me a discount?”

Me: “I’m sorry, we only discount damaged merchandise.”

Customer: “Well, could you damage it?”

(I wait for her to laugh, but she just looks at me, expecting I will help her.)

Me: “No… No, I can not.”

icon_checkout

A Sad Sign Of The Times

Washington, DC, USA | At The Checkout, Bad Behavior, Crazy Requests

(I am waiting in the express lane to buy groceries (15 items or fewer). The customer in front of me has a full cart.)

Cashier: “Excuse me, sir? This is the express lane.”

Customer: “Okay.”

Cashier: “Fifteen items or fewer.”

Customer: “What?”

Cashier: “It’s fifteen items or fewer for this lane. Since you’re already here, I’ll let you stay in line, but for the future, please use another lane.”

Customer: “Well… how was I supposed to know it was fifteen items or fewer? There should be a sign!”

Cashier: “It’s right there.”

(He points right above the customer’s head, where there’s a giant sign reading “EXPRESS LANE – 15 ITEMS OR FEWER.”)

Customer: *angrily pointing to a random spot next to the cash register* “Yeah, well, it SHOULD be over THERE!”

Page 49/342First...4748495051...Last