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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Can’t Understand The Petite Differences

| HI, USA | Crazy Requests, Popular

(I work in the clothing section of a well-known department store chain. A woman approaches my register wanting to return a shipping order.)

Customer: “I ordered these four [Brand] jeans online, but they sent me the wrong ones.” She shows me a pair she had grabbed from the display. “These are the ones I wanted.”

Me: “I’m so sorry about the mix-up. Let me look up the UPC number and re-order them for you.”

(I scan the ones she grabbed, and notice the UPC number is the same as the ones she’s returning.)

Me: “Ma’am, it looks like these are the same as the ones you have now.”

Customer: “No, they’re different. I don’t want to argue with you about it.”

Me: “Okay, was it a problem with the size? Sometimes there are fluctuations between different styles.”

Customer: “No, I tried them on. They fit right.”

Me: “Well, the color is blue-black. Did you want a different color?”

Customer: “No, that’s fine.”

Me: “And they’re both the curvy/straight leg cut. Were you looking for something else?”

Customer: “No, that’s the cut I want.”

Me: *at a loss* “Well, ma’am, they have the same UPC, and the color and cut are the same. I can assure you these jeans are the same as the ones you ordered-”

Customer: *irritated* “No, they are NOT the same. Look—” *she shows me the ironed-on label on the inside of the waistband of the jeans she ordered* “THIS says ‘[Brand] jeans petite.’” She shows the label on the one she grabbed from the display. “And THIS ONE says ‘[Brand] petite denim.’ THESE were the ones I ordered, and THESE are the ones I want. I want you to order me the right ones.”

(I’m speechless for a moment, and I can already tell the situation is only going to go downhill from here. I try to give her the benefit of the doubt and explain as kindly as I can.)

Me: “I’m sorry for the confusion, ma’am, but the reason the inside label looks different is just because [Brand] updated the design recently. I promise you they’re all the same cut—”

Customer: “I don’t want to argue with you about it. Just order me the ones I want.”

Me: “Ma’am, they all have the same UPC number. I can order four more for you, but there’s no way to guarantee whether you’ll get the old or new label design.”

Customer: “Get me your manager!”

(I give up and call a manager down. The customer begins her spiel about how the jeans are DIFFERENT, and how they sent her the wrong ones. My manager looks at the jeans, and then looks at me over the customer’s shoulder, a ‘What the hell?’ expression on her face. I mouth the words ‘THEY’RE THE SAME’ to her, rolling my eyes. I show my manager the UPC labels.)

Manager: “Again, we’re sorry, but like my associate said, it’s just a new label design. The jeans themselves are exactly the same.”

(We process the customer’s return while she throws a fit about our horrible customer service. She demands both our names, and the phone numbers of the head store manager as well as corporate. Taking her return receipt, she finishes with what she imagines is a crushing blow: “I worked for [Other Famous Department Store] for fifteen years, and we were always on top of things like this!”   I manage to keep a straight face until she leaves, and then turn to my manager with an incredulous look.)

Me: *deadpan* “She’s trying to claim a store that’s been in the red since the 1980s is ‘on top of things’?”

Manager: “Maybe that’s when she started working there.”

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Who Watches The Watch Orders?

| Manila, Philippines | Crazy Requests, Extra Stupid

(We work in the disputes department for one of the biggest credit card companies in the States. And every now and then we get to interact with customers who are clueless about their dispute.)

Colleague: “Thank you for calling [Bank].”

Customer: “I’m disputing this charge… This company sent me the wrong watch model!”

Colleague: “I’m sorry to hear that you’ve received the wrong type of watch, ma’am. Have you tried to contact the merchant to have the watch replaced with the right model?”

Customer: “No! Can you dispute this or not?”

Colleague: “I’m sorry, ma’am, we need to make sure first that the merchant had exhausted all the options they have to assist you before we can dispute this charge, as once we do, the merchant can easily refute your claim stating you never contacted them to get assistance. Anyway, may I know what model of watch you’re supposed to receive?”

Customer: “I DON’T KNOW!”

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Sadly The Laws Of Physics Are Rock Solid

| USA | Crazy Requests, Home Improvement

(My company sells materials for landscaping, patios, etc. We just sell the material; we don’t install it.)

Me: *answering phone* “[Business].”

Customer: “Hi, I need to get a small dump truck of river rock delivered to [Address].”

Me: “Absolutely. It will be [amount] and we can get it delivered this afternoon, if that works for you?”

Customer: “Okay. Will he be able to get in the backyard?”

Me: “As long as there are no fences or trees in the way he should be able to, but he’ll have to look at it when he gets there.”

Customer: “My gate is four feet wide. That’s enough, right?”

Me: “No, sir, he usually needs gates to be eight-ten feet wide depending on the area. If that’s the only way to get to your backyard, unfortunately he will have to dump your rock in the front yard.”

Customer: “Okay, well, he’ll just need to wheelbarrow it into the backyard for me, then.”

(Keep in mind, we just sell and deliver. We’re not landscapers, and this customer apparently thinks the driver moving 16,000 pounds of rock with a wheelbarrow is included in his delivery charge. I pause for the laugh at his own joke I expect, but it does not come.)

Me:“No, sir. He will not be able to move anything with a wheelbarrow. We just deliver the material with the truck and get as close as we can to where you want it.”

(The customer then repeatedly demanded to know why we can’t fit the truck into his backyard, despite my explanation that the truck itself is wider than 4 feet. A landscaping company later picked it up for him.)