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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

The Customer Is Not Always Copyright, Part 2

| Lincoln, NE, USA | At The Checkout, Crazy Requests, Criminal & Illegal

(I am working at the customer service desk at a well-known box store. A customer comes in to return some movies. He looks a little shady and his voice/actions are entirely monotone, but he seems normal enough.)

Customer: “I would like to return these.” *he dumps a few movies on my counter; they are all unwrapped*

Me: “I’m sorry, sir. Since these are already open I can’t return them for you. If there is something wrong with them, I can exchange them for copies of the same discs.”

Customer: “No. I want to return these. You need to accept them.”

Me: “I’m sorry, but copyright law prohibits me from—”

Customer: “You know, I could just sue you.”

(I think he’s joking, so I laugh.)

Customer: “I have won lawsuits against [Fast Food chain] and [Giant box store] and I will sue your a**.”

(I’m still not entirely convinced he’s serious. His voice is almost cartoonishly monotone and he’s showing no signs of anger.)

Me: “I’m sorry, sir, but there’s nothing I can do unless you want to exchange these.”

Customer: *picks up DVDs* “I’ll be back. I’ve won a million dollars against [Fast Food chain]. You will lose.”

Me: *calling after him* “Good luck with that!”

(I never see him again.)

Related:
The Customer Is Not Always Copyright

H2-Over And Over Again

| Philadelphia, PA, USA | Crazy Requests, Food & Drink, Popular

(I work as a busboy in a high end Italian restaurant. Part of my job is to get customers a pitcher and cups of water when they sit down. The hostess seats an elderly man and woman in my section so I bring them the pitcher and cups of ice water.)

Woman: “Can I get a cup of water without the ice?”

Me: “Sure thing. Coming right up.”

(I go to the kitchen and get a cup of cold water without ice.)

Woman: “Oh, no, I’m sorry but I didn’t want it cold. Can you get me a new one?”

(This time I bring back a cup of room temperature water.)

Woman: “I am sorry I should have been more specific. Can it be a cup of hot water but only half full?”

(As I am bringing her yet another new cup I notice other customers I should be waiting on who want their water. No other coworkers are available. I am eager to move onto someone else but the woman won’t leave me alone.)

Me: “Here you go, ma’am. Is that how you like it?”

Woman: “Yes.”

Me: “Okay, then I will—”

Woman: “Except now can you make it a full cup of hot water?”

(Seriously aggravated but not letting it show, I go and do as she wishes.)

Me: “Here you go.”

Woman: “Thank you and that will be all.”

(I go on to serve someone else. As I am pouring their drinks they can’t help but comment.)

Other Customer: “I saw that whole thing. I have never seen someone so picky about a simple cup of water before. At least you aren’t her waiter.”

(I couldn’t have agreed with that customer more because throughout the night I watched the woman constantly complain to her waitress about everything including her plate being too big.)

Wrapping Up Nicely

| CA, USA | At The Checkout, Crazy Requests, Popular

(I work at a local toy store and we offer free gift wrapping for anything purchased in the store.)

Me: “Are you going to be needing anything gift wrapped today?”

Customer: “Yes, please, but not any of this.” *pulls out two books and a tee shirt from her bag*

Me: “I’m sorry our gift wrapping is only available for items purchased within the store or off our website.”

Customer: “But it’s going to the same person that these—” *points to toys on counter* “—are for. Can you make an exception?”

Me: “I’m sorry. It is our store policy.”

Customer: “That is absolutely ridiculous. I am a paying customer.”

Me: “I would be more than happy to wrap the items that you’ve purchased from here.”

Customer: “I already told you, I didn’t want those wrapped. Do you not listen? I need to speak with your manager.”

(I page the owner from his office and he comes out about a minute later as I continue to ring up and wrap for the customers waiting in line behind her.)

Customer: “Your employee is providing terrible service.”

Owner: “I’m sorry about that. What is the problem?”

Customer: “She refuses to wrap my items.”

Owner: “Well, if it is too big, I’m sorry, but we can’t wrap it. The counter space doesn’t allow for all the room needed.”

Customer: “No, she won’t wrap these items I bought from another store.”

Owner: “Well, it clearly states on our wrapping policy that the items must be bought here.”

Customer: “That’s f****** stupid. I’m never coming back.”

Owner: “Good. We will not miss your service.” *posts a huge smile on his face* “Have a great day!”