Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!


Out Of Favor With The Law

| Melbourne, VIC, Australia | At The Checkout, Crazy Requests, Criminal & Illegal

(I work in a pawn shop where people can put items as collateral against loans, and when they do they can pay them off whenever they want but they can’t get their stuff back until a legally required seven day hold has finished, even if they’ve loaned the exact same item multiple times.)

Customer: “Hey, can you do me favour?”

Me: “Maybe?”

Customer: “My loan’s been in for six days. Can I get it out? I know it’s early but I’ve had it in before.”

Me: “It’s the law, man; we have to hold it for seven days every time.”

Customer: “I’m not talking about the law, man. I just need a favour.”

Me: “Your favour… requires me to break the law.”


Not Very Closed Minded, Part 17

| Germany | Crazy Requests, Time

(Five minutes after our closing time a customer storms in.)

Customer: “Are you still open? I need some bread, please.”

Coworker: “No, sorry, we’re closed. The registers are out and all. I cannot check you out.”

Customer: “But I’ll be really fast! Just quick, [Bread], please!”

Coworker: “Sorry, we’re closed. The registers are already shut down. In fact I’m already emptying the display right now.”

Customer: “But I’ll be really fast!”

Coworker: “We’re still closed. Even if I wanted to, I couldn’t check you out.”

Customer: “Hmm, can’t you just give it to me then?”

(We started locking the door after that.)


Not Very Closed Minded, Part 16
Not Very Closed Minded, Part 15
Not Very Closed Minded, Part 14


Laptop Flop, Part 11

| AZ, USA | Crazy Requests, Technology

(I’m a young woman working with all men at a well known retail store that also provides tech support. We are always extremely busy due to understaffing, and I am usually the only person helping customers checking in and out their computers. This client is a man in his 60s.)

Me: “Here’s your computer, sir. I’ll turn both of them on for you to look at. It looks like this one had a few viruses.” *points to laptop which is about six years old* “But this other one, due to its age, is running as fast as it can.” *points to laptop that is about fifteen years old* “The tech that worked on it said there’s nothing else we can really do for it, so he suggested to replace the unit.”

Client: “This is ridiculous. It was running just fine before!”

Me: “Well, the computer getting older and the speed is limited by its age. I’m sorry, but I can’t speed it up any more than it already is.”

Client: “Do you have a car?”

Me: “Yes, I own my own car.”

Client: “I’m sure that if there was something wrong with it, you’d just throw the whole thing away, now wouldn’t you?”

Me: “Excuse me?”

Client: “That’s what’s wrong with your generation! One thing is wrong, you throw it all away!”

Me: “No, sir, I wouldn’t throw my car away because one thing is wrong. I would replace the broken part to make it work again. Since it says here in our notes that we attempted to call you multiple times about your computer and that you declined any more work done to it aside from diagnostics and virus removal, there’s nothing more we can do to your computer without replacing parts or scrapping it.”

Client: *grabs laptops* “I’m not replacing them! They’re in mint condition!”

Me: *wipes dusty hands on pants* “Have a nice day!”

Laptop Flop, Part 10
Laptop Flop, Part 9
Laptop Flop, Part 8


A False Cart

| Los Angeles, CA, USA | Bizarre, Crazy Requests, Popular

(I work in a superstore in a mall with three floors. The first and second floor have the only entrances/exits and the only registers, so that’s where we keep the cart returns, but the escalators have a mechanism to bring carts up and down between floors. The third floor is all merchandise. I’ve brought a cart upstairs for my own use, to hold cleaning supplies, defective merchandise, etc. I already have some equipment and my own jacket in it. A customer approaches me with a full handbasket.)

Customer: “Excuse me, where can I get a shopping cart?”

Me: “That would be downstairs, on the first or second floor.”

Customer: “There’s none up here?”

Me: “No, I’m sorry. Since the only entrances and exits are on floors one or two, that’s where we keep the carts.”

(He seems less than satisfied, but by this point I’ve gotten to the employees-only supply room, and bring my cart inside to fill it. A coworker comes in a moment later with his own cart.)

Coworker: “There’s a customer out there asking for a cart. Like, he wanted me to give him mine.”

(I laugh, but brace myself. Sure enough, when I exit the customer is loitering by our employees-only door. At this point he would have spent less time going downstairs and getting his own cart.)

Customer: “Hey, I want to speak to your manager.”

Me: *brightly* “Sure! He’ll be down on the second floor, at the service desk. Just right of the cart return.”


Lychee Nailing Jelly To The Wall

| Berkeley, CA, USA | At The Checkout, Crazy Requests, Food & Drink

(A customer walks in to our boba shop and wants to order a slushy.)

Cashier: “Your drink comes with two free toppings and they are lychee jelly and tapioca. Would you like that in your drink or would you like to change it?”

Customer: “I want the boba; how much is it?”

Cashier: “So no lychee jelly, just boba? All right, that would be $3.50.”

(The customer pays and waits for the drink. The order is ready and the customer picks it up.)

Customer: “Excuse me, what happened to the lychee jelly?”

Cashier: “You said you don’t want it so we didn’t put it in.”

Customer: “No, I mean what did you do with it since I didn’t want it?”

Cashier: *wants to say “I ate it” but can’t* “The lychee jelly is usually chilling in the fridge.”

Customer: *looking worried and upset* “Tell me the truth; you guys must have done something to it since I turned it down!”

(Really, the toppings you don’t want will stay out of your cup and be cool in the fridge. In the whole process, no toppings were mistreated or harmed.)

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