Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

All Pumped Up For The Wrong Reasons

| MN, USA | Crazy Requests, Money, Transportation

(I work as a cashier at a pre-pay only gas station. Many customers don’t know we’re a pre-pay only station and frequently insert the nozzle into their car expecting us to turn on the gas for them, which we cannot do. The customer in this story has just tried to pump without paying and we’ve informed him over the intercom that he needs to come inside to pre-pay. He comes in moments later looking annoyed.)

Customer: “Why do I have to pre-pay?”

Me: “Sorry about the inconvenience; it’s store policy. How much would you like to pump?”

Customer: “I just want to fill it.”

Me: “In order to pre-pay we need a dollar amount of gas that you want to pay.”

Customer: “I don’t know how much I need; I just want to fill it.”

Me: “Yeah, but we don’t know how much it will take to fill your car. Just guess how much gas you need and if you don’t end up pumping it all into the tank you can come back in and get your change.”

Customer: “I don’t want to have to come back in. I just don’t see why I have to pre-pay. Is this such a bad neighbourhood that you get people driving off a lot?”

(I start to try and tell him the policy has to do with how our store is arranged, we can’t see the pumps well enough from the store to determine if someone drove off without paying, but before I can say that he interrupts.)

Customer: “Can’t I just give you my keys and you turn on the pump for me?”

(At this point my manager who is close by steps in to tell him we can’t do that and that he needs to pre-pay an amount before we can turn on the pumps, which he does but as he’s leaving he says:)

Customer: “This is ridiculous, I don’t want to have to come back in for my change. It’s supposed to be a convenience store; this isn’t convenient.”

(He starts pumping his gas, and as he’s doing so my manager comments on how annoying it is when customers do this.)

Manager: “And you know the ironic thing is that if he left his keys in here, he would still have to come back in to get them.”

No One Is Getting Fired Or On Fire Today

| Rochester, NY, USA | Bad Behavior, Crazy Requests, Health & Body

(I am eating my lunch at a popular lunch spot. Suddenly, the fire alarm goes off. I grab my stuff and head out, along with the employees and all but one of the customers.)

Customer #1: “Hey! Where are you going? I want my food!”

Employee: “Sir, the fire alarm is going off! Get outside!”

Customer #1: “I want my [item]! Give it to me!”

Employee: “Get outside! If this turns out to be nothing, we’ll make you a new one.”

(The customer continues to make a fuss, but is shooed outside by the employees and some helpful customers. He stands outside, continuing to complain. The fire department arrives and the firefighters run inside. While they’re in there (and the fire truck sits directly in front of the main door, lights flashing) and the fire alarm continues to sound, a man approaches and tries to go in.)

Employee: *shouting* “Sir! Don’t go in!”

Customer #2: “I called in an order, and paid for it.”

Employee: “And once the firefighters come out and say that everything’s safe, you’ll get it.”

Customer #2: “I don’t see any flames. I want my food.”

Employee: *exasperated* “No one is going inside until the fire department okays it.”

Customer #2: “What if it gets cold?”

Employee: “If it’s ready and waiting, it’ll be in the warmer. But if something’s wrong with it, we’ll make a new one.”

(Customer #2 made a big show of standing directly in front of the door, arms crossed, and looking at his watch. After a few minutes, the firefighters concluded that the alarm malfunctioned and left. Everyone headed back in and business resumed. Both the jerk customers continued to complain, going to far as to demand free or discounted food for their trouble. The manager kicked them both out. They left, threatening to call corporate and get everyone fired for being “lazy.”)

How To Make A Vegetarian Fuming

| UK | Crazy Requests, Food & Drink

(We sell hot jacket potatoes in our shop. These are baked at the start of the day, and then kept in a hot display cupboard. An hour before closing time we turn the hot cupboard off so it can be cleaned safely. Customers who want a potato after this point can have them reheated and served for a lower price. Also note: the hot cupboard also contains breakfast items like bacon and sausages.)

Customer: “I’ll have a reheated jacket potato, please.”

Cashier: *puts potato in a container, then goes to put container in microwave, and while doing so removes a sausage roll that was inside*

Customer: *suddenly shouting* “Excuse me, but I’m a strict vegetarian! I can’t eat ANYTHING that’s been that close to meat!”

Cashier: *confused* “But they haven’t touched at all! The potato is in a box!”

Customer: “But the FUMES will contaminate it!”

Cashier: *looks at hot cupboard, which has bacon displayed prominently* “Really?”

Customer: “Well, if you’re not going to accommodate MY needs, I’ll take my business elsewhere!”

A Care(less) Package

| Boston, MA, USA | Crazy Requests, Rude & Risque

(I work at a liquor store in downtown Boston. We are surrounded by hotels and high-end apartments and condos, as well as night-life, and get a lot of business Friday and Saturday nights. This Friday evening, I am with the owner and the assistant manager when two twenty-something couples come in, obviously starting a night on the town. They browsed the “nips” case for a few minutes and everyone makes a selection. I ring them up and one of the guys, before we can react, pulls his bottle out of the bag, opens it, and starts to knock it back. The boss, the assistant, and I basically all shouted “STOP!” as one.)

Guy: “Why?”

Boss: “This is a PACKAGE store. The PACKAGE has to leave the store SEALED.”

Guy: “Why CAN’T I drink it here?! You SELL it here…!”

Me: “Yeah, and they sell condoms at [Drugstore Chain], but you’re still not allowed to use them in the aisles!”

(His friends (including his date, which made it doubly satisfying!) totally lost it as he turned bright red and slunk out of the store.)

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Can’t Manage What You’re Telling Them

| USA | Crazy Requests, Hotels & Lodging

(The phone rings while I’m working the front desk at a hotel.)

Me: “[Hotel], this is [My Name] speaking. How can I help you?”

Caller: “Is this [Hotel]?”

Me: “Yes, it is.”

Caller: “And what is your name?”

Me: “My name is [My Name].”

Caller: “I would like to speak to a manager.”

Me: “Unfortunately there is no manager on site right now. Could I take a message for you?”

Caller: “I want to make a room block for a wedding, so I need a manager NOW.”

Me: “As I said, sir, there is no manager on site to speak with you. However, I can transfer you to our events coordinator who is in charge of handling weddings.”

Caller: “No! I NEED TO SPEAK TO A MANAGER ABOUT ROOMS FOR A WEDDING. Transfer me to a manager this instant!”

Me: “I understand, sir. I will transfer you right away.”

Caller: “You should know I’m reporting you for lying and wasting my time!”

(I transfer him to the empty manager’s desk in the back. He didn’t call back.)

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