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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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The Storm After The Calm

| Woodbury, NY, USA | Crazy Requests, Popular

(It is the day after a large snowstorm, during which the county was put under a state of emergency including a travel ban. Because of this the high end outlet mall I work at was closed. An angry looking woman marches up to the counter.)

Customer: “I need to see your manager, right now.”

Me: “Certainly, ma’am; may I know what this is regarding? Maybe I can help you.”

Customer: “No, get the manager.”

Me: “Okay.” *I page the manager over the walkie-talkie and step back to wait*

Manager: “Hi, I’m the store manager; can I help you?”

Customer: “Yes, I drove all the way here yesterday in terrible conditions to purchase [item] and you weren’t even open! I demand to be compensated!”

Manager: “Ma’am, there was a state of emergency in the county yesterday. The roads were closed to all but emergency personnel.”

Customer: “I KNOW THAT! It was an emergency! Why were you closed?”

Manager: “We could not open yesterday due to the travel ban. Even if our employees had been able to make it in, we would not have had any customers.”

Customer: “Well, why didn’t you at least call me and tell me that before I risked my life to get here only to find out you were closed?”

Manager: “I would have thought that a government issued ban on driving would have been enough to keep everyone home.”

Customer: “So, how are you going to compensate me for yesterday?”

Manager: “Excuse me? I am not going to compensate you for ignoring a state of emergency and risking your life, and potentially the lives of others, to come to a shopping mall.”

Customer: “I DEMAND [ITEM] FOR FREE! I COULD HAVE DIED YESTERDAY!”

(At this point Asset Protection has already come out and is standing off to the side, they have mall security on standby, and there is a sizable crowd of employees pretending to work on the periphery)

Manager: “I will not be giving you anything for free today. You may purchase [item] if you still want it.”

Customer: “This is OUTRAGEOUS! I can’t believe you made me drive all the way here in a snowstorm and now you won’t even give me what I came here for!”

Manager: “As I stated, I would be happy to sell it to you. Now, is there anything else I can do for you?”

(The woman stands there for a minute silently fuming, then pushes over a display. Asset Protection grabs her and she starts screaming at the top of her lungs about how she risked her life to get here and she should be compensated. After the hubbub dies down the manager looks around at all the employees.)

Manager: “Okay, who wants to help me clean this up?”

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Didn’t Study The Deal Hard Enough

| Newcastle, England, UK | At The Checkout, Crazy Requests, Food & Drink, Money, School

(I work in a popular fast food restaurant in the city centre. I am working a morning shift and a customer comes up to my till just after nine am and orders two breakfast meals. I ask her how she would like to pay and she informs me she will be paying by card.)

Me: “Not a problem. Please just insert your card into that machine there.”

(I indicate the correct machine and turn around to begin assembling the order, but am distracted by her shout.)

Customer: “Excuse me! This machine isn’t working!”

Me: “I’m ever so sorry. Please just try again. Sometimes our system is a little temperamental. It should work this time.”

(After several more attempts the card has not worked and the food is ready so I ask to see the card; although she is speaking with a local accent some foreign cards don’t work with our system and I think it best to check. On observing, I see that she has been trying to use a student ID card.)

Me: “Uh, excuse me, but you’ve been trying to use a student card. You need to use a debit or credit card, or pay by cash if you’d prefer.”

Customer: “But you can use these!”

Me: “I’m afraid you can’t, madam; there is no way of paying with a student card.”

Customer: “But I want my meal for free!”

(My company runs a promotion where if you buy a meal and present student ID you are entitled to a free cheeseburger or ice cream, but this is only available after 10:30 am when main menu is being served, and does not entitle you to your whole meal for free, which I endeavour to explain to the now irate customer.)

Customer: “So you mean I can’t have my meals for free?”

Me: “No. Like I said, that promotion doesn’t run during breakfast, and even if it did you don’t get your whole meal free. You have to buy it and you get a free cheeseburger or ice cream after.”

Customer: “Well, they’ve been lying to us then! F***this!”

(The customer then left the store, leaving the food on the counter which had to be recorded as waste. I never found out who ‘they’ were.)

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Getting Shirty With The Buttons

| Portland, OR, USA | At The Checkout, Crazy Requests, Popular

(I work in a fast paced retail environment. It is worth noting this happens on a busy Saturday, I have a line of 6 people, and am the only person at the register until my back up returns from a break. Luckily I am fast and the line is moving very quickly. An older gentleman has an unbuttoned $15 shirt that he has rolled into a ball and comes up to pay.)

Me: “All righty, you’re grand total is $14.99 today.” *quickly folds shirt*

Customer: *pays* “Can you refold that? I don’t want it to get wrinkled.”

Me: “Okay.” *I refold the shirt slightly nicer, and in a way it will not get wrinkled, but still quickly as I see my line getting longer again*

Customer: “No, you are doing it wrong. You need to button it first!”

Me: “Sir, if I didn’t have a line I would happily button the shirt, but I do not have time to button every shirt brought up to the register without making the lines very long. If you want to refold it yourself you can do so over here.” *I gesture towards the space at the empty next register*

(The customer proceeds to slowly button the shirt and take up the space for both registers so no one can proceed.)

Me: “I can’t help the next guest. Sir, please move over.”

(He ignores me so I gently slide his shirt over so that I can help my next customer who is awkwardly standing behind him trying to get to the register.)

Customer: “Wow. Can I talk to a manager? This is ridiculous you will not fold my shirt the right way. That is what you get paid to do!”

Me: “Sir, I folded the shirt fine. My main priority right now is to make sure I don’t have anyone waiting too long. I can definitely get you a manager but they will tell you the same thing.”

(I call for a manager and my manager comes down and talks to the customer.)

Customer #2: *loudly and sarcastically* “I know it is a busy Saturday but can you spend five minutes buttoning my pile of shirts because my convenience is more important than everyone’s time!”

(Customer #2 winks at me and my manager promptly bursts out laughing while the first customer storms out.)