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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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An Uneven Excuse

| NY, USA | Crazy Requests, Food & Drink, Liars & Scammers

(As a full time student, I work weekends at a small bagel shop. My coworkers were telling me about an incident that transpired earlier in the week. Note that we always cut the bagels in half after making a sandwich or putting spreads on them.)

Customer: “Hi, I’d like a plain bagel with cream cheese.”

Coworker: “Sure thing.”

(He then goes off to prepare the bagel, and once finished, he gives it to the customer, who pays and leaves without a hitch. Soon afterwards, the customer comes back to the store.)

Customer: “Hey, can I get a new cream cheese bagel?”

Coworker: “Was something wrong with it?”

Customer: “Yeah, my girlfriend didn’t like it because it was unprofessionally cut.”

Coworker: *confused* “What do you mean by that? Did the sandwich fall apart? Do you have the bagel with you?”

(The customer proceeds to pull out of his bag only half of the original bagel, which was not crumbly or broken.)

Coworker: “Where’s the other half of the bagel?”

Customer: “Oh, my girlfriend ate it.”

Coworker: “She said she didn’t like the way the bagel was cut, but still ate it anyway?”

Customer: “Yeah, she said it wasn’t professionally cut. They have to be really even.”

(Eventually my coworker just gave him another bagel to prevent a scene, but apparently the fact that the bagel wasn’t “professionally cut” didn’t stop his girlfriend from finding it good to eat!)

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Extra-Extra Rude

| Westford, MA, USA | Bad Behavior, Crazy Requests, Food & Drink

Me: *smiling politely* “Hello, what can I get for you today?”

Woman: “I would like an iced coffee extra-extra.” *normally this is extra sugar, extra cream*

(I ring her up take the money, make the coffee, and start on the next customer.)

Woman: “Um, miss, can you add some more coffee to this?”

Me: “Um, yeah, sure. Sorry about that; I’ll fix it right now.” *I fix it give the coffee back* “Is this better or do you want it darker?”

Woman: “You know if I wanted coffee with my cream and sugar I would have asked for that; now fix it.”

Me: “Sorry, I’ll just make you a new one.”

(The line is just getting longer and longer as I’m dealing with her.)

Me: “Here you go; is that better?”

Woman: “It’ll have to do.”

(I finally get to the next customer in line who is an older woman with her grandkids.)

Me: “Sorry about that; what can I get for you?”

Older Woman: “No need to apologize, dear. I’m sorry you have to deal with people like that.”

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A (Mason) Jarring Request

| Warwick, RI, USA | Bizarre, Crazy Requests

(I accidentally pick up a call from a customer who had asked to speak to “the manager.” Although I’m not the store manager, I am A manager, so I decide to try to power through what is clearly going to be a ridiculous call.)

Me: “So sorry for the wait. This is [My Name]; how can I help you?”

Customer: “Yes, I asked to speak to the manager because the regular people who work in the stores don’t actually know anything.”

Me: “Okay… how can I help you?”

Customer: “First of all, I would like to make a complaint about your hold music. You shouldn’t have it. It gets in your head. So I think it’s incredibly rude, and you should get rid of it immediately.”

Me: “All right, sir, I do apologize about that. I will certainly let my superiors know about your concerns.”

Customer: “Good. Next, I’m looking for two things. One, I need small mason jars, preferably in a two-pack. Second, I need a replacement antenna for my TV. I wanted a manager, because I don’t think the regular workers know the full stock of the store and will just tell me you don’t have them without looking.”

(We are not an electronics store, per se, but we do have a large website with an enormous assortment from which we place orders for customers all the time. As he’s talking, I am quickly doing an online search for a replacement antenna. Turns out, we do carry a wireless antenna that none of our stores stock, but which we can order for the customer and have sent directly to him.)

Me: “All right, sir, it looks like we do carry a wireless antenna through our website that our stores don’t have in stock, but which I could order for you and have sent straight to your house.”

Customer: “I don’t like ordering things without seeing them first! This is the fifth antenna I’ve had to buy now, and they all break! I just want to watch local channels, the local news, international news, and basic things. I don’t know what is so hard about this! This is the fifth one!”

Me: “I’m sorry about that, sir. Like I said, we carry one. We just have to order it. I’d probably recommend some kind of electronics store—”

Customer: “I already tried them!”

Me: “Ohhhhkayyyyy, well, I’m sorry I can’t help you with the antenna, then. As far as the mason jars go, I definitely have some small jars in stock, although they come as a set of four, not two.”

Customer: “But I only need two. I want it to come as a set of two.”

Me: “I’m so sorry about that, sir, but all of our mason jars come as a set of four or more. I do apologize that I couldn’t help you with either of those things today.”

(The customer continues to rant at me for a few more minutes, saying the exact same unhelpful things, before finally letting me go. I immediately went and found my store manager, and relayed the customer’s “concerns,’ including that we should do away with our hold music.)

Me: “You owe me.”