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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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She’s The Carrier

| UK | At The Checkout, Crazy Requests

(In the UK we have implemented a 5p charge on carrier bags; this is to help reduce the number of carrier bags going into landfills. Our store had implemented this well before the other stores. If a customer came in for one item that was easy to carry or put in pocket/handbag no carrier bag was offered, yet if they had sufficient items you would offer a carrier bag but explain it would cost them 5p. A very posh looking woman enters the store, walks up the sweets aisle, picks up a small chocolate bar and come over to my till.)

Me: “Hello, did you find everything you needed today?”

Customer: *said in a posh voice but also very belittling* “Yes, that will be all.”

Me: “Okay, that is [price], please.”

Customer: “Give me a carrier bag.”

Me: “Okay, but carrier bags are 5p now, what with our store’s initiatives to—”

Customer: *cuts me off* “I AM NOT PAYING FOR A CARRIER BAG!”

Me: “I’m sorry, but it just company policy—”

Customer: “I WILL NOT PAY FOR A CARRIER BAG! I HAVE ASKED YOU FOR ONE AND I WOULD LIKE A CARRIER BAG SUITABLE FOR MY PURCHASE!”

(A queue has built up now and I am beginning to lose my temper. Suddenly an idea pops in my head.)

Me: “One moment, please.”

(I walk out of my till, and walk over to the fruit and veg section nearby, pick up a small plastic bag that would used to place small amounts of loose fruit or veg in. Walk back to till and place chocolate bar inside bag and hand it to customer.)

Me: “There we go. So, that was [price], please.”

Customer: “WHAT IS THAT?”

Me: “Well, it is a carrier bag suitable for the small nature of your product and will not cost you a penny extra on your [price], please.”

(The queue of people are making comments about how silly she has been, asking for a carrier bag for a chocolate bar and refusing to pay for a one.)

Customer: “I WANT TO SPEAK TO YOUR MANAGER!”

(The manager is called down, and the story was told from both sides with other customers backing me up as she was accusing me of yelling and swearing. The customer was basically told the same thing that I was trying to say about carrier bags. She admitted defeat but told my manager she wanted this logged as an official complaint against me. Manager pulled me to one side saying by company policy they are meant to give me a verbal warning but that they found it so funny that no such action would take place.)

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Doesn’t Give A Truck, Part 6

| USA | Crazy Requests, Transportation

Customer: “Hey, my friend works for [Company I work for]. Can I get a discount?”

Me: “Ah, no, sir. Your friend would have to be the one making the rental.”

Customer: “Well, can you be my friend?”

Me: “That’s not how it works, sir.”

Customer: “No, really, let’s be friends! I’m [Customer]! What’s your name?”

Me: “I’m [My Name], and I think we should get back to—”

Customer: “Now, hold on, what’s your last name?”

Me: “I’m a [Company] employee, sir.”

Customer: “So they don’t have last names at [Company]?”

Me: “Sir, do you want to finish this reservation? I can’t give you a discount.”

Customer: “Well, that’s cold. What kind of friend are you?”

Related:
Doesn’t Give A Truck, Part 5
Doesn’t Give A Truck, Part 4
Doesn’t Give A Truck, Part 3

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Departmental Or Just Mental?

| USA | Crazy Requests

(I answer phones as a receptionist at a college, transferring callers to the correct department.)

Caller: “Hello. May I please speak with the department?”

Me: “May I ask which department you need me to connect you with?”

Caller: “No, just the department.”

Me: “Ma’am, we have many departments. If you tell me what your call is about, I can transfer you to the correct one.”

Caller: “The one where I spoke with the lady the other day!”

Me: “Do you remember the name of the person you spoke with?”

Caller: “No. She was a lady, though.”

Me: “What did she help you with, ma’am?”

Caller: “I don’t remember. Can you please transfer me?”

(At this point, I just transferred the caller to one of our many departments that had a female worker. She called back multiple times before getting to the correct department. I was baffled!)

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Early Bird Gets To Worm Out Of It

| IL, USA | Crazy Requests, Time

(I work in an office that opens every day at eight am. Every day, we have appointments for various functions. Today, we have appointments for people to come in and complete paperwork, which requires that they bring certain documentation, like a photo ID or social security card. The earliest of these appointments if scheduled at 11:45 so that the morning can be spent on regular office duties. As a result, most of the staff, including myself, do not start until 11 am. This happens just as I am coming into work.)

Me: *to my coworker* “Hey, I’m going to start getting set up for our appointments today.”

Coworker: *indicating the only person sitting in our waiting area* “Great. He’s been here since nine am for his appointment.”

(I’m a bit surprised that someone would show up over two hours early for an appointment, but start setting up by myself, since no one else has arrived yet. By the time the rest of the staff arrives to help, I am exhausted from rushing and pause to take a breather and check on the front desk. When I get there, the man approaches the desk.)

Man: “Excuse me, how much longer am I going to have to wait? I was hoping to be done by now.”

Me: “I’m sorry, sir, but we’re still getting set up. We’ll be beginning as soon as we can.”

Man: “Can’t someone just help me now? I’ve been waiting for a very long time.”

Me: “Sir, I’m sorry, but we’re not even scheduled to begin taking paperwork until 11:45. That is why we didn’t schedule any appointments until then. Our staff has actually only just gotten here, but we’re working as fast as we can to take you.”

Man: *grumbling as he sits down* “I shouldn’t have to wait. Someone should just be able to help me.”

(Having caught my breath, I leave the desk to check on the rest of the staff, and see that we are just about ready to begin, so I call the front desk to check in the man for his paperwork appointment, about ten minutes early. After waiting five minutes and seeing no sign of him, I go to the front desk to see that he is gone.)

Me: “Hey, where did that guy go?”

Coworker: “Oh, when I told him I could check him in and asked for the documentation, he said that he didn’t have it all. So, I told him he would have to reschedule, or go home to get it. So, he left.”

Me: “He showed up two hours early and didn’t even have everything we asked him to bring?”

Coworker: “That’s not even the worst of it. When he got here at nine, he asked to borrow a pen so he could start filling out the paperwork we gave him three days ago!”

(Let this be a lesson. If you have time to show up early, you have time to make sure you’re prepared!)

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‘Word’ To The Unwise

| USA | Crazy Requests

(I am a server working a lunch shift when a woman and her teenage daughter are seated at my table. Many of our lunch portions are simply the smaller size dinner portions at a reduced price, so you can really get a nice deal by coming in early.)

Me: “Hi! How are you ladies doing today?”

Customer: “Oh, we’re fine. Before we order, though, I wanted to ask about the $10 off offer.”

(Our restaurant has a promotional club you can join online for to receive coupons through email or the mail. We used to be allowed to just accept the coupon by looking at their smartphone, but our corporate office has just recently asked us to start taking physical copies.)

Me: “All right, great! Unfortunately, we just changed our policy about coupons and now require a physical copy. If you don’t have one, you can email it to us and I’ll have my manager print it out for you!”

Customer: “Oh, no, it’s not a coupon. We were told we could come in today and get $10 off.”

Me: *confused* “I’m sorry, I don’t understand. Do you remember the name of the manager who told you that? Or did he give you a business card with the discount on it?”

(My general manager will simply write a coupon on the back of his business cards on occasion.)

Customer: *sighs* “No! We were in here last night and the girl at the front told us we would get $10 off if we came in today!”

(At this point, I have no clue what she is talking about as the coworker in question has worked there for months and would never give out a “verbal” coupon.)

Me: “I’m sorry, ma’am, I can’t just give you $10 off. If [Coworker] really said that, then she didn’t have the authority to give you a discount.”

(I try to diffuse the situation by explaining to her about our promotional club and that she can quickly sign up and receive the coupon right there in the store. Then, we could simply print it out for her.)

Customer: “No! I was told I would get a discount! I don’t need a coupon! Just go tell your manager and he’ll give me my discount. You’re obviously incompetent.”

(I give up and go talk to my manager who is busy helping the kitchen crew prep for the night. Not surprisingly, he has no clue what she is talking about and tells me he needs a physical coupon. I head back to the woman and relay the news.)

Me: “I’m sorry, ma’am, we have to have a physical copy of a coupon. And unless something is wrong with the service or food, my manager can’t just give away discounts.”

Customer: *huffs* “Did you even speak to your manager?”

Me: *offended* “Actually, ma’am, I did. And to tell you the truth, I agree with him wholeheartedly, as a part of this new policy is that I, as a server, have to provide proof of discount for a coupon, or the difference will come out of MY pocket.”

(She motions to her daughter who hasn’t said a word throughout this whole exchange to stand up.)

Customer: *as she collects her stuff* “So, your manager refuses to honor his word?”

Me: “If he had actually told you himself, I’m sure he would give you a discount. But since you told me that [Coworker] told you this, then no, we cannot honor her word.”

Customer: *dragging her daughter away who is just shaking her head* “Fine! But your manager needs to keep his word!”

(Honestly, I’m just glad she didn’t try throwing a tantrum. I’m still amazed at the things some people will try just to save some money!)

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