Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

The Christmas Gift Card That Keeps On Giving

| Jacksonville, FL, USA | At The Checkout, Crazy Requests, Holidays, Money

(I work in a bookstore. It is Christmas Eve, an hour before we close. The most important part of our customer service policy is fast cashiering. We have a huge line and only three cashiers, including myself, when an elderly couple comes to my register.)

Woman: *puts a pile of magazines down, and hands me two of our membership cards and a printout slip for a gift card saying it has 23 dollars on it* “We’d like to get these, please, and we want to pay with the gift card.”

Me: *rings up the magazines* “Okay, ma’am, you have two membership cards here… Do you know which one you want to use?”

Woman: “What? No. Those are gift cards!”

Me: “No, ma’am, those are membership cards. They give you ten percent off your purchase.”

(I ring in one card and find that it’s expired. I don’t know why they had two, as we could have just renewed it, but I use the second and give them both back to her anyway. I show her on the screen where she got ten percent off)

Woman: “Fine. Pay with this.” *she hands me the slip for the gift card, which only tells me the last four digits of the card, and the amount; it is worthless as payment*

Me: “I’m sorry, ma’am, I can’t use this. Do you have the actual card with you?”

Woman: “No. I don’t understand! The manager last time slid the card in the machine and gave me the slip and then kept the card. He said I could use this instead!”

Me: “I’m sorry… You say our manager took your card? Do you know which manager this was?”

Woman: “It’s the younger man.”

Me: *knowing who she’s talking about, and knowing that there’s no way he would take a card away and tell her to use the slip* “I’m sorry, ma’am, he’s not in right now. Let me call another manager over.”

(I call another manager over, who is equally confused. She then calls a second manager over. At this point all three of us are trying to calm the woman down.)

Woman: “So you can’t use that slip? Why would we even get a gift card anyway, if you’re just going to tell me I can’t use it? That’s just stupid!”

Man: “Just leave them; I don’t want them anymore if we can’t use the card.”

Woman: “NO! THEY’RE GOING TO USE THE CARD OR THEY’RE GOING TO GIVE US OUR MONEY BACK THAT WAS ON THAT CARD!”

(The managers calm her down and run to the back office, leaving me there at the register with them. Using the two membership cards, they eventually find out what happened.)

Manager: *showing her the receipt they found on file* “Okay, ma’am, according to our system, you used that gift card over two months ago, on a cookbook. You completely used it up, which is why the other manager took it. When a gift card is used up, we throw it away to avoid exactly this confusion.”

Woman: “Well, I’m glad we figured this out. Pay them, honey.” *she then walks away, leaving her husband and the rest of us, guffawing*

Man: *pays and takes the bag from me* “Merry Christmas!”

(The whole ordeal took a half an hour; definitely not fast.)

Refunder Blunder: Christmas Gift Special

| ON, Canada | At The Checkout, Crazy Requests, Holidays, Money

Customer: “Can I return this item without a receipt? It was a Christmas gift and I don’t want it.”

Me: “You can, but it’ll ring up at the lowest price it’s been over the last 90 days, and I know that was on sale a few weeks ago, so you’ll be getting that sale price back for it.”

Customer: “But I’m pretty sure he paid full price for it. It’s not my fault your store doesn’t issue gift receipts.”

Me: “We still issue regular receipts, and we let people go past the regular 30 day return policy if it was a Christmas gift.”

Customer: “Yeah, but I don’t have the receipt, so why can’t you give me the full price for it?”

Me: “Because that’s how our system works. Without a receipt, it comes up at the lowest price it’s been sold at, whether it was from a sale or a price match to a different store.”

Customer: “This is ridiculous! I don’t want it!”

Me: “Can you ask the person who gave it to you for the receipt?”

Customer: “No!”

Me: “Then that’s all we can do.”

Customer: “This is so STUPID! I’m going somewhere else to take it back.”

Me: *to myself* “And that’s why return policies are a thing.”

Putting Them In A Dark (Fruit Cake) Mood

| IL, USA | Crazy Requests, Holidays

(I work in a large department store. It is it December 26th and in addition to being very busy, we’ve also had three employees call off, so I’ve been helping with the rush in the candy department. The following exchange happens after a customer asks me about a product she asked on Christmas Eve to be held for her.)

Customer: *quietly spoken in an otherwise loud setting, making it somewhat difficult to hear but I am able to roughly make out what she’s saying* “I was here on Christmas Eve and asked someone to hold something for me and he said he would. I had to get the money and said I would be coming back for it.”

Me: “Okay, what did you ask him to hold?”

Customer: “It’s a dark fruit cake; it’s for my friend and we like the dark fruit cake so it doesn’t matter if it’s on sale or not or if it’s a full or half fruit cake. We like the dark fruit cake and he said he’d hold for me; I just had to get the cash and said I would be coming back.”

Me: *after I am finally able to say something after the unnecessary information* “Okay, well, let me go look around at the counters and see if we have it anywhere for you.” *after I get back from checking all the counters* “I’m afraid it’s not any of the counters; let me take to you where the fruit cakes are located.”

(I take the customer to the table where the remaining fruit cakes are located. Being holiday product, it’s 75% off and many people have bought the discounted product so there’s not much left. They are all light fruit cake boxes. The customer sees this and immediately starts yelling at me.)

Customer: “I DON’T LIKE THE LIGHT FRUIT CAKE! I LIKE THE DARK FRUIT CAKE! I WANT THE DARK FRUIT CAKE! HE SAID HE’D HOLD IT! I SAID I JUST HAD TO GET THE CASH AND I’D BE BACK AND HE SAID HE’D HOLD IT! GO TO H***!”

(At this point, my (seasonal) coworker comes over and asks me if she’d like me to help out and look behind the counter as well to which I nod yes.)

Me: *to customer* “I’m very sorry that this happened, ma’am.”

(My coworker goes to look and the customer follows her. I’m still by the fruit cake table. As the customer walks away, another customer, who heard the whole thing, comes up to me.)

Nice Customer: “Are you okay?”

Me: “Yes, thank you.I’ve had worse.”

(After the nice customer walks away, I use the phone so I can report the original customer to security off the premises. I’m about to make the phone call when my manager walks up.)

Manager: *handing me a money pouch, full of change* “This all we have in the store.”

Me: “Thanks. There’s an unruly customer in candy who told me ‘go to h***’ so I’m calling security.”

Manager: *before she leaves to go see what the customer looks like* “Do it.” *comes back and says to my coworker in wine* “Go check it out; she makes me look nice!”

(Ah, gotta love the holidays and the crazies they bring.)

Next Christmas Will Look Crazy

| UT, USA | At The Checkout, Crazy Requests, Holidays

(It is about a month after Christmas, all our remaining Christmas ornaments, trees, decorations, etc. are up to 90% off. This woman comes in and pretty much clears us out of what we have remaining. She buys over $2000 of Christmas supplies, and most of it is under a dollar. She came in about three and starts to get rung up at about six.

Woman: “Can you get all of this rung up as quickly as possible? I have somewhere to be in thirty minutes.”

(We ended up having to get all our cashiers ringing her up all at once so she could get out on time, causing everybody else to wait.)

Tis The Season For Unreason, Part 4

| Phoenix, AZ, USA | Crazy Requests, Holidays, Time

(I work at a kitchen and bath store. It’s the day before Christmas Eve and the store is closing at noon. I’m closing the gates to the parking lot as a car pulls up.)

Man: “Open the gate.”

Me: “Sorry, sir, but we have closed until Monday for the holiday.”

Man: “No. We are going on vacation and we need to order faucets, so you are going to let us in.”

Me: “Sorry, but I can’t. Our systems are already shut down, the store is locked, and the alarm system is already on. There will be no business done until Monday.”

Man: “This is ridiculous. Open the gates and let me get what I want.”

Me: “I’m sorry. You will have to come back on Monday.”

Man: “No. I work, unlike what you are doing right now, on Monday.”

Me: “You can call in an order and pay over the phone.”

Man: “That is not acceptable. I demand to speak with your supervisor.”

Me: “They have already left. As I said, the store is closed.”

Man: “I’ll file a complaint.”

Me: “Sir, I’m not even on the clock right now. The store is closed. Everyone has gone home. It’s a holiday. The gate is closed. Come back on Monday.”

Man: “I’ll have your job!”

(He finally drives away and I finish locking the gate and go home. Monday, we get a phone call:)

Me: “Hello, [Store]. My name is [My Name]. How can I help you?”

Man: “I want to file a complaint! Your employee would not let me into the store on Wednesday!”

(I put him on hold and tell my boss. She knows the situation, so I put it on speaker.)

Me: “Can you explain the situation, sir?”

Man: “She locked the gate on me! I asked to be let in, and she refused. She was rude and told me that I was not allowed in!”

Boss: “Can I have your name, sir? And what time was this?”

Man: “Noon.”

Boss: “Sir, the store closed at noon that day.”

Man: “She was rude!”

Boss: “Sir, if she refused you entrance to a closed store, she was doing her job.”

Man: “She should be fired for her attitude!”

Boss: “You want me to fire an employee for telling someone they cannot get into a store when the store was closed?”

Man: “Yes!”

Boss: “Sir, please never call here again. It was a holiday, she did her job, and you are not the center of our universe. You harassed my employee and are now trying to interfere with her well being. Goodbye.”

Man: “I’ll sue!”

Boss: “Try it.”

Related:
Tis The Season For Unreason, Part 3
Tis The Season For Unreason, Part 2
Tis The Season For Unreason

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