Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Should Have Done The Scan For Leftover Customers

| Australia | Crazy Requests, Health & Body

(We close on Saturdays at 12 pm. It is 11:55 am and the last patient has left. I lock the doors and settle everything. The radiographer turns the machines off. I have my bag in my hand. It is now 12 pm.)

Customer: “Hello.”

(I look around alarmed. A woman slowly walks up to me.)

Me: “Ah, hello.”

Customer: “I saw Dr [Name] today and he said I can have an X-ray today.”

(I recall a call from Dr Name at 11 am and a patient stating the same thing arrived. I had no idea there was more than one.)

Me: “Yes, that was at eleven. When did you get here?”

(And how did she get through the locked doors?)

Customer: “I’ve been here since 11:30; I’ve just been in the bathroom.”

(The radiographer sees and gives me a panicked ‘everything is turned off already’ look and stands beside me.)

Me: “I’m so sorry. We just closed. I was expecting you earlier. We can do Monday, definitely!”

Customer: “The doctor said you can do me today.”

Me: “And we could have if you came up before closing. Unfortunately, we have turned off the X-ray machine and are unable to do any more scans.”

Customer: “My doctor said you would do it today! It’s urgent; I don’t know what’s wrong with me.”

Radiographer: “Even if we scanned you today there are no reports because we have no radiologist on the weekends.”

(The radiographer continued repeating what I was saying in every polite way as I notice Customer #2 at the front struggling with the door. She waves me over. I open the door a crack seeing she is distressed.)

Customer #2: “My doctor called and said you would do my scan for me!”

Me: “Unfortunately, we closed at 12 pm. All calls I got were around 11 am.”

Customer #2: “I need the scan done! He said you’re going to do it!”

(She grabs the door and tries to push it open, but my foot is lodged behind it and it doesn’t budge. Shocked at the aggression, I repeat once again we are closed and shut the door. She walks away in a huff. I return to the first customer.)

Me: “If it’s urgent I know the emergency department always has scanning available with reporting.”

(Customer #1 left, defeated. The radiographer and I sighed and headed home at 12:20 pm. Funny how every time I mention to patients that the emergency department is available after hours their scan is suddenly not as urgent.)

Did Nazi That Coming

TX, USA | At The Checkout, Crazy Requests, Popular, Religion

(I work in a gas station located on a major interstate, and we get a lot of out-of-town customers who are just passing through. Many of them object to the company’s policy of requiring customers to pre-pay for gas.)

Customer #1: “I want to fill up with gas, but I want to buy drinks, too. Can you just hold my card and turn on the pump?”

Me: “No, sir, I’m sorry; company policy does not allow me to do that, in the event that a card may be declined.”

Customer #1: “My card is good. Just turn on the pump.”

Me: “I’m sorry, sir. I’m not allowed to do that. You will have to use your card to pay at the pump and come in to purchase your drinks separately.”

Customer #1: “This is bull-s***! Why should I have to make two separate purchases? You just like telling people what to do! You’re a god-d*** [Gas Station] Nazi!” *continues ranting and cursing, using the word “Nazi” at least four more times*

Customer #2: *in line behind Customer #1* “That will be enough of that, young man.”

(Customer #1 rounds on Customer #2, obviously preparing to continue his tirade. Customer #2, an elderly lady wearing a necklace with a large silver Star of David pendant, looks back at him calmly as his mouth shuts with a snap. Without looking at either of us again, he slinks off and drives away.)

Me: “I’m so sorry about that, ma’am.”

Customer #2: “Quite all right, miss. Twenty dollars on pump two, please.”

Me: “Thank you, and have a lovely day!”

Customer #2: “Shalom!”

Narwailing On About It

| Portland, OR, USA | Books & Reading, Crazy Requests, Pets & Animals

(I work at a bookstore that mostly sells children’s books. A mother comes in with her daughter who is about six years old.)

Mother: “I’d like to make a complaint. Who is the manager?”

Me: “I am the manager. What is the problem?”

Mother: “I found this book in the nonfiction section.”

(She holds up a book about arctic animals. The cover shows a polar bear and a narwhal.)

Me: “Ma’am, that is a nonfiction book. It contains facts about those animals.”

Mother: “No, it does not. There’s no such thing as a narwhal! They are imaginary creatures.”

Me: “…”

Lactose Intolerance Versus Lactose Ignorance

| Orillia, ON, Canada | Crazy Requests, Extra Stupid, Food & Drink, Health & Body

(This happens to my coworker who is taking orders and doing cash on drive-thru window.)

Customer: *over speaker box* “You made my tea wrong! I want an extra large steeped tea with two milk and two sugar.”

Coworker: “I am very sorry about that. Come on up to the window and we will have that ready for you.”

(When the customer arrives she thrusts the tea at my coworker who accepts it.)

Customer: “You are not allowed to take garbage through the window. You should be ashamed of yourself!”

(It is our policy not to accept trash if people try to hand it to us but often if a customer hands an improperly prepared beverage back we check the mark on the lid to see what was wrong.)

Coworker: “Oh. I am sorry about that.” *hands her the new drink*

Customer: *reading notices on the window* “You should have a sign on the window saying that you cannot take people’s trash!”

Coworker: “Sorry, we can only post notices approved by head office.”

Customer: “You should have an allergy warning for lactose! Your products contain lactose! You need to warn people!”

Coworker: “Um… sorry?”

Customer: “IT IS NOT ME THAT YOU SHOULD BE APOLOGIZING TO!” *drives off*

Stunned Coworker: *to me* “Didn’t she have milk in her tea?”

Me: “Yeah. Apparently we now need to warn people that the milk or cream that they add to their drinks may contain lactose.”

(The next customer arrives at the window.)

Customer #2: “Did you just get yelled at?”

Coworker: “Yeah. She was mad that we didn’t have sign saying that some of our products may contain lactose.”

Customer #2: *stunned* “Are you serious?”

Coworker: *nods*

Customer: “What the f***? I’m lactose intolerant and I don’t need a bloody sign to tell me that!”

Me: “I am lactose intolerant, too.”

Customer: “And we know god d*** well that milk and cream have lactose! We just don’t order it! Who the h*** needs a sign to tell them that!”

Coworker: “Apparently she did because she ordered milk in her tea.”

Leaving Only With Emotional Scar(f)s

, | UK | At The Checkout, Crazy Requests, Popular

(I am a volunteer in a charity shop. There is nowhere to store personal belongings, so I put my handbag under the counter and my coat and scarf on the back of the cashier’s chair – this is also behind the counter. I am sitting on the chair. A customer is about to pay for a book, and spots my scarf. There are several scarves for sale in the shop, including in the window display.)

Customer: “Can I see that scarf, please?”

Me: “Which one?”

Customer: “There.” *points to my scarf*

Me: “Oh, sorry, that’s mine. We have lots of others around the shop.”

Customer: “Yours? What do you mean?”

Me: “It’s mine; it belongs to me. It’s not for sale.”

Customer: “Of course it’s for sale. You can’t just keep anything you like the look of. I want to buy it. How much is it?”

Me: “No, sorry, it’s mine. It’s not from the shop. It’s really not for sale.”

Customer: “Yes, it is. How much?”

Me: “It’s MY scarf, I wore it to come to work this morning, it BELONGS to me, and it is NOT for sale. I can’t be much clearer.”

(At this point the customer glares at me and starts to walk AROUND the counter, looking at my scarf and is obviously just going to grab it. The other customers are staring at her in disbelief. I take my scarf from the chair and stuff it under the counter with my handbag, and physically stand in front of the customer so she can’t get round to the cashier’s area.)

Customer: “Hey, I want that! You can’t just hide it and keep it for yourself.”

Me: “Yes, I can, because it’s mine. You are not buying it. I am not going to sell it to you. Now, do you want the book?”

(She stands and glares at me, then throws the book onto the counter and stomps out of the shop, shaking her head and making comments about how rude I am and how she can’t believe how I treated her.)

Next Customer: *after a few moments of stunned silence* “So… how much for your coat, then?”