Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!


What A Bunch Of Old (Hand)Bags

, | Northampton, England, UK | At The Checkout, Crazy Requests

(I am serving on the till and currently dealing with a woman who has sat her child on the counter as she deals with her payment. Two ladies are behind her waiting.)

Customer In Line: *to me* “Should she really have her daughter sitting up there?”

Me: “Well, we don’t have any policy about this and her child is being very well behaved.”

Customer In Line: “Well, it’s very dirty and food is prepared here so I don’t think the child should be sitting there.”

(At this point I am shocked at the rudeness of the customer, speaking as if the mother was not there. The mother in question has kept quiet the entire time, counting out her change. I have no patience for rude customers so I speak up.)

Me: “Actually, food is not prepared here. Anything that sits on this counter is either wrapped, on a plate, or on a tray, so it does not come in direct contact with the surface. Plus people put their handbags on here all the time as well as their money, two incredibly dirty objects, anyway.”

(Both ladies behind the mother have their handbags on the counter.)

Customer In Line: *ignores me* “I just can’t believe you’d let a child sit up there. It’s so dirty! Food is prepared here!”

(At this point, the mother finally speaks up.)

Mother: “I’ll sit my child wherever I please.”

(She then paid and left with her child. I just wish I could have high-fived her for putting the other customer in her place!)


We’re Closed Eight Ways From Sunday

| ME, USA | Crazy Requests, Time

(It’s Father’s Day. It’s been about 20 minutes since we’ve had new customers, and it being five minutes before we close, my manager gives the kitchen the OK to shut down. Not one minute after the kitchen has closed, a group of three walk in.)

Me: “I’m sorry folks, we just closed.”

Man: “But it’s Father’s Day!”

Me: “I know, and I’m sorry, but we close at eight on Sundays.”

(They start complaining about how it’s a special day for him and that we should serve them, when the man suddenly looks at me.)

Man: “But it’s not eight yet!”

Me: “It’s five minutes before…”

(They walk out grumbling.)

Manager: “If they wanted to make it such a special day for him, why couldn’t they get him a steak and cook it for him themselves?”


You Can’t Control The Birds And The Bees

| USA | Crazy Requests, Pets & Animals

(I’m a supervisor at the water park. As I walk by Guest Relations I overhear a woman demanding corporate’s phone number and a copy of her complaint form. I head out to cover turnstiles. Shortly after the woman walks by.)

Woman: *loudly* “I’m going to social media with this! This is terrible customer service!”

Me: “What’s she upset about?”

Coworker: “She’s mad about the seagulls and bees. Things we literally have no control over.”


Unable To PIN Down The Problem

| Kingston, ON, Canada | Bad Behavior, Crazy Requests, Wild & Unruly

(I work in a call center which serves as technical support for a very large cellphone company. In order for agents to verify a customer’s account under their cellphone number, they would need to provide us with the last four digits of their SIN (or ‘PIN’ as we called it), which we are already able to see on their account. If they choose not to verify their account, they only get limited access to it (like making a payment, or asking technical support questions.)

Me: “[Standard agent greeting]. May I have your four digit PIN, please?”

Customer: “How do I find out my PIN?”

Me: “It is the last four digits of your social insurance number.”

Customer: “Well, I don’t feel comfortable giving you that information!”

Me: “If you choose not to verify, I do have to warn you that you that there will be limited access to your account. As well, I can currently see your PIN; all I need is for you to verify it for me.”

Customer: “DIDN’T YOU HEAR ME? I do NOT feel comfortable giving you that kind of information.”

Me: “Okay, ma’am, what can I help you with today?”

Customer: “I want to know what the last four numbers this phone has called.”

Me: “I’m sorry, but because you chose to not verify this account, I can not give you that information. I can help you out with technical questions or make payments.”

Customer: *very irate now* “WHAT?! I NEED to know what numbers this phone has called!”

Me: “If you would like to verify…”

Customer: “I ain’t verifying nothing, you stupid b****!” *slams phone down*

(I was assuming she meant to actually hang up but in her anger the phone didn’t actually disconnect and I had to listen to her throw things around and curse for three minutes before I was able to give a goodbye script and disconnect.)


Acting Out Of Line While Inside The Lines

| Cedar Rapids, IA, USA | Bad Behavior, Crazy Requests

(It’s back to school season and our small store has a coloring competition for children to win a free backpack filled with school supplies. Because the age range for participants is four to twelve years old, it’s a random draw and we take submissions for about two weeks. On the day of the draw, just after we’ve randomly drawn a winner, a couple that appears to be in their fifties enters the store and the gentleman picks up one of the submission papers and begins to draw with the store-provided crayons.)

Customer: “When will this drawing be held, anyway?”

Me: “Oh, I’m very sorry, sir, but submissions closed a couple hours ago. We’ve actually already drawn the winner!”

Customer: *suddenly irate* “What?! Well, who won?”

Me: “This is the winning picture!”

(I show him the coloring. It’s obviously not the best drawing and not even inside the lines, but it was a very small child so what do you expect?)

Customer: *snorts* “At least you should limit it to people who actually colored in the whole thing!”

Me: “Well, sir… it was a random drawing.”

Customer’s Wife: “And anyway, we only came here to schedule a [service that we’re known for] for him.”

Customer: *still coloring* “No! I don’t want to do it now!”

Customer’s Wife: “What? Really?” *incredulous look at him* “[Customer], don’t do this. You’ve got to be kidding!”

Customer: “I don’t feel like it. I’m not stubborn! I just don’t want to now.” *folds up his coloring page and storms off*

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