Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

A Care(less) Package

| Boston, MA, USA | Crazy Requests, Rude & Risque

(I work at a liquor store in downtown Boston. We are surrounded by hotels and high-end apartments and condos, as well as night-life, and get a lot of business Friday and Saturday nights. This Friday evening, I am with the owner and the assistant manager when two twenty-something couples come in, obviously starting a night on the town. They browsed the “nips” case for a few minutes and everyone makes a selection. I ring them up and one of the guys, before we can react, pulls his bottle out of the bag, opens it, and starts to knock it back. The boss, the assistant, and I basically all shouted “STOP!” as one.)

Guy: “Why?”

Boss: “This is a PACKAGE store. The PACKAGE has to leave the store SEALED.”

Guy: “Why CAN’T I drink it here?! You SELL it here…!”

Me: “Yeah, and they sell condoms at [Drugstore Chain], but you’re still not allowed to use them in the aisles!”

(His friends (including his date, which made it doubly satisfying!) totally lost it as he turned bright red and slunk out of the store.)

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Can’t Manage What You’re Telling Them

| USA | Crazy Requests, Hotels & Lodging

(The phone rings while I’m working the front desk at a hotel.)

Me: “[Hotel], this is [My Name] speaking. How can I help you?”

Caller: “Is this [Hotel]?”

Me: “Yes, it is.”

Caller: “And what is your name?”

Me: “My name is [My Name].”

Caller: “I would like to speak to a manager.”

Me: “Unfortunately there is no manager on site right now. Could I take a message for you?”

Caller: “I want to make a room block for a wedding, so I need a manager NOW.”

Me: “As I said, sir, there is no manager on site to speak with you. However, I can transfer you to our events coordinator who is in charge of handling weddings.”

Caller: “No! I NEED TO SPEAK TO A MANAGER ABOUT ROOMS FOR A WEDDING. Transfer me to a manager this instant!”

Me: “I understand, sir. I will transfer you right away.”

Caller: “You should know I’m reporting you for lying and wasting my time!”

(I transfer him to the empty manager’s desk in the back. He didn’t call back.)

She Needs All The Sweetness She Can Get

, | USA | Bad Behavior, Crazy Requests, Extra Stupid, Food & Drink

(I am working at a well-known fast food restaurant when a lady comes in and asks for a large vanilla iced coffee with two extra pumps of sugar. We already put five pumps in all large iced coffees. A little while later she comes running back up to the counter. I hear the conversation between my manager and her.)

Lady: “You got it wrong again! This is too sweet! How hard is it to make a god- d***ed iced coffee with TWO extra sugar!?”

Manager: “I’m sorry about that, ma’am. I will be happy to replace your coffee but I have to ask you to refrain from cussing. There are children here.”

Lady: “Fine! Just get me my coffee. ONLY TWO extra sugars! Not 20 like you always do!”

(My manager goes to make her a new iced coffee. He hands it to her and asks her to try it.)

Lady: “Finally! Someone can get it right.”

(She storms out of the store without another word and I walk over to my manager.)

Me: “Sir, I made that coffee and I can assure you I only put 2 extra sugars in it.”

Manager: “I know. She comes in every now and then and does the same thing. What she really wants is ONLY two pumps of sugar.”

Me: “Has anyone told her?”

Manager: “Yes, but she insists that extra means only.”

The Picture Of Laziness

| TX, USA | Crazy Requests, Technology

(I’ve been speaking to a customer who lives nearby and has told me he’s going to be home all day. He’s ordering a product he’s never seen.)

Me: “I really suggest coming to take a look at [Product] so you can compare it to what you already have. At the very least you can look at the pictures on our website.”

Customer: *who is at home* “I’m really just too busy to look at your website today. Can’t you just text me pictures of it?”

Some Customers Are Cut From Different Cloth

| LA, USA | Crazy Requests, Time

(We have glass doors, so when I see someone pull up and try to get in after closing, I signal and mouth to that we are closed. Most people would see this and leave, but not everyone.)

Customer: *through the glass doors* “Do you have [fabric]?”

Me: “Yes.”

Customer: “Can you go get it and show me?”

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