Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!


Lunch Rushing To Their Defense

| Oklahoma City, OK, USA | At The Checkout, Awesome Customers, Crazy Requests, Food & Drink, Popular

(I’m waiting for my order while the lunch rush is on. This lady had ordered before me, and was complaining to her friend.)

Lady: “It’s been ten minutes since I ordered. They’re taking too long.” *to workers* “What’s taking so long? It’s been ten minutes and I’m gonna be late!”

Me: “It’s the lunch rush, and they’re busy all around. Don’t yell at them for being popular.”

Lady: *gives stony, surprised glare at me* “I wasn’t talking to you.”

Me: “And I was defending them! It’s not their fault it’s the lunch rush.”

(She turned around and didn’t say much after that.)


Should Have Read The Fine Print(er)

, | MI, USA | Crazy Requests, Technology

(I just get into work to find out our main printer is down again. It breaks about three times a week. Our backup printer is three times slower than our main but it works just fine.)

Customer: “How long will my pictures take?”

Me: “Unfortunately we’re on our backup printer, but I’d still say 15 – 20 minutes.”

(Our policy is a 15 minute guarantee for 120 pictures. But the guarantee is void if our main printer is down.)

Customer: “I can’t believe this! Every time I get pictures your printer is down! I asked him—“ *pointing to my coworker* “—if everything was working right today! He said yes!”

(Coworker overhears and steps in.)

Coworker: “You asked me if the computers were working fine, and they are. The printer just went down about 10 minutes ago.”

Customer: “I just can’t believe this!”

(A few minutes later my manager walks up.)

Manager: “That customer just complained to me at the service desk about our printer being down. I’m giving her 20% off her order.”

Me: “Okay.” *filling out our discount sheet* “So should I put for the reason for the discount that ‘the customer was whiny’?”

Manager: “Haha! No, don’t.”


Getting Shirty About The Lack Of Shirts

| Kansas City, MO, USA | Crazy Requests, Popular

(A customer unfolds the last shirt we have of a certain design, size, and color, and then approaches me as I am exiting the stockroom and still have my hand on the doorknob. I know it is the last one because I just finished putting the last of our stock on that display. We are a very small store, with a stock room that consists of only four shelves, only one of which holds clothing. I usually know exactly what is in stock, and when I don’t, I can open the door and glance at the shelf in about a second.)

Customer: “Can I have another shirt? This one is wrinkled and dirty.”

Me: “We don’t have another shirt like that.”

Customer: “You’re not going to check?”

Me: “Okay.” *pushes door open to look at shelf* “That’s all we have.”

Customer: “You didn’t check.”

Me: *opens door further, so he can see, and puts hand on shelf* “If we had them, they would be right here. I can call the store in [Location #1] or [Location #2] for you.”

Customer: “No, you should have this shirt. I want you to get me this shirt.”

Me: “Okay. I will get you this shirt.” *intentional emphasis on the word “this”*

(I took the shirt back into the stock room, unfolded a similar shirt and removed the tissue paper and straight pins, then used them to refold the shirt the customer gave me in the manner in which the distributer ships them. I returned the shirt to the customer, and he accepted and bought it without complaint.)


Reading Between The Coloring Lines

| Canada | Books & Reading, Crazy Requests, Rude & Risque

(Adult colouring books are a huge deal at my store, with two drive-aisles dedicated to the stuff. I am working the floor when a young man in his mid-twenties comes in with a girl who could be his girlfriend, sister, or friend. He kind of has a frat-boy look about him, and the girl is dressed semi-professionally. They come up to me, the girl with an amused expression and the guy really excited.)

Male Customer: “So, you guys sell adult coloring books, right?”

Me: “Yeah, we do, right over here.”

Male Customer: *just slightly lowers his voice, kind of stage whisper style* “So, you have, like, those [East] Indian type colouring books?”

Female Customer: *starts blushing a bit*

Me: “Oh, yeah, we have Mandala and Paisley themed colouring books. Some kind of look like henna designs, as well.”

Male Customer: “No, I mean, like, the sex book. The Kama Sutra, except for colouring in.”

Female Customer: *starts laughing a bit because she knows how ridiculous that sounds*

Me: “Uh, no, sir, we don’t. We have kids’ crafts in here so we don’t have anything more explicit like that. Maybe try [Bookstore that also sells colouring books as well as having a more “adult” section]?”

Male Customer: “Oh, yeah, sure. No problem. I get it!”

Female Customer: *keeps laughing*

(A bit later, I am on backup for cashiering, as it is busy. The couple come up, and the male customer has five books and a giant set of pencil crayons.)

Me: “Yeah, these adult colouring books are quite popular.”

Male Customer: “Yeah, I love them! It’s great for when I’m smoking pot but also wanting to do something with my hands, you know?”

Me: *trying not to laugh* “Yeah, I bet! They’re super relaxing!”

Female Customer: *laughing but is also getting a bit embarrassed*

(Everything went smoothly and the couple left, the guy super stoked for his colouring books, the girl half hiding her face. The lady behind them came up, and we both looked at each other in amusement. We’re in British Columbia, so pot is definitely a thing here, but never so public as that!)


Redo This Coupon, Sharp(ie)!

| VA, USA | Crazy Requests

(The customer is an elderly woman. After ringing up her 30 items, I hand her her receipt and one of our coupons, which are valid for the five days after the purchase. She has been pretty nice up to this point, but now her face is scrunched up in anger.)

Elderly Customer: “These dates don’t work for me! Change them!”

Me: *taken aback* “I’m sorry, ma’am, but I don’t have the power to do that.”

Elderly Customer: “Just Sharpie them in!”

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