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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Not So Smart In The Age Before Smartphones

| TN, USA | Crazy Requests, Popular, Technology

(My phone is on a two-year contract, and about three months before my upgrade is available, my phone starts to malfunction. Though my hopes aren’t high for fixing the phone or getting my upgrade early, I visit the local Phone Company store to figure out my options. While I’m there, I overhear a conversation between another customer and representative.)

Customer: “So you’re saying that your service is terrible? You won’t help me?”

Employee: “That’s not what I’m saying at all, sir. Your cell phone is so old that I’ve honestly never seen it before, so unfortunately, it’s going to have some problems getting service in some places. If you aren’t near any towers, sometimes the signal gets weaker–”

Customer: “It’s because your store is too far away from my house!”

Employee: “Uh. No, sir. It’s not a matter of distance from the [Phone Company] store. It’s the distance from a [Phone Company] tower. If you let me know where you’re having trouble getting service, I can call someone and have them visit the area to check the signal–”

Customer: “So you’re not going to help me?”

Employee: “I AM trying to help you, sir. The problem is that we have a lot of variables here. It’s possible the reason you’re not getting service in that area is because there’s no tower nearby, or it could be because your phone is old—”

Customer: “Fine! If you’re not going to help me, maybe I’ll just swap to [Competitor]!”

(The customer leaves, and while the representative tries to shrug it off, I approach him.)

Me: “That guy was a d***!”

Employee: *heartfelt* “THANK you!”

(The representative proceeded to call me his “new best friend” in front of the other employees. Thanks to some creative problem-solving on his part, I managed to walk out of the store with a nicer, newer phone than the one I had, without having to pay a penny! Just goes to show that a little empathy can go a long way.)

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What An Old Bag

| IL, USA | Bad Behavior, Crazy Requests, Criminal & Illegal, Popular

(I’m working the front desk of a grocery store. The employee that is assigned to collect the shopping carts from the parking lot brings in a purse he found left behind. Most women are happy and relieved their purse is returned. The woman who owns this purse comes in a few minutes later.)

Woman: *in a rush and in a near panic* “Did someone turn in a purse? I just pulled out of the parking lot and realized it was missing and it wasn’t where I left my cart.”

Me: “Yes, ma’am, a purse was turned in. Can you describe it to me?”

(She describes the purse exactly and I go in the back, get it and give it to her.)

Woman: *relieved* “Oh, thank you so much. Did someone turn it in?”

Me: “Yes, one of the guys just turned it in a couple of minutes ago.”

Woman: “Which one?”

Me: “[Employee]. He’s bringing in a load of carts now.”

(The woman walks over to him and goes into psycho mode in an instant.)

Woman: “Did you turn in my purse?”

Employee: “Yes, I found it.”

Woman: *raising her voice* “Did you steal anything from it?”

Employee: “No! I just turned it in.”

Woman: *waving her finger in his face* “If you even peeked in here I’ll have you up on charges!”

Employee: “No! I didn’t…”

(The manager overhears this.)

Manager: “Ma’am, I was outside when I saw him find your purse. He brought it inside and immediately turned it in.”

Woman: “So you are all in on this? You all had plenty of time to go through here and steal something. If there is so much as a nickel missing from here, the next time I come in here it will be with the police!” *storms out*

Manager: “Have a nice day?”

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Sale Fail

| USA | Crazy Requests

(I’m a cashier at a grocery store. An angry woman rolls up with a bunch of items in her cart.)

Woman: “Thanks a lot!”

Me: “Is there a problem, miss?”

Woman: “You had so many items on sale I felt compelled to buy them! Thanks for wasting my money!”

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The Falling Price Of Decency

| AK, USA | Bad Behavior, Crazy Requests, Popular

(I work at a new and used video game store. The old corporate phone number had at some point been changed or disconnected and has since been picked up by some adult hotline.

I make an offer to a customer on a video game that the customer doesn’t agree with, so he declines and says he will take his game to the competitor down the street. While he is gone, the store owner runs an update in their system that updates some game prices and values. About a half-an-hour or so later, the same customer returns and approaches my coworker who is starting his first day.)

Customer: “Hi. I was here a little while ago and your store is offering me more than [Competitor] so I would like to take you up on the offer.”

Coworker: *scans the game, which due to the update, now is worth half as much as when the man first arrived*

(The customer is predictably angry and proceeds to argue with the new employee. He becomes increasingly aggressive until I step in.)

Me: “Is there a problem I can help with?”

Customer: “YEAH! You offered me 28 dollars earlier and now this guy only wants to offer me 10 dollars!”

Me: “Sir, there is no need to speak to my new hire this way and I’ll be happy to assist you. I was the one you spoke with earlier, but we updated our systems after you had left. You did not want our first offer, but now that the update has taken place, this is what we can offer you.”

Customer: “I WANT TO SPEAK TO YOUR MANAGER!”

Me: “I am a manager at this store.”

Customer: No, I want the manager’s phone number! Their personal cell number!”

Me: “You want their personal number?”

Customer: “Yes!”

Me: “Very well” *gives my own number*

Customer: “I’m gonna go call right now!” *leaves for car*

(The coworker is looking nervous at this point and sure enough my phone rings and I answer. After a brief exchange the doors fly open again and in walks the customer.)

Customer:” You think you’re real funny don’t you, you little punk?!”

Me: “Sir, I tried to tell you.”

Customer: “Well, now I want your corporate number. Prepare to be fired, you little s***!”

Me: “Sir, there is no corporate number. Just the store owner. We carry the [Store] title but we are independently…”

Customer: “No more of your bull-c**p! I want that number right now! Prepare for unemployment!”

Me: “Very well.” *coworker’s eyes widen to panic as I give the customer a card with the old corporate number*

Customer: “Thank you! You just wait!” *goes back to car*

(My coworker is frantically asking me why I did that and I patiently wait until the customer returns yet again.)

Customer: “I JUST GOT CHARGED 25 DOLLARS FOR SOME PORN NUMBER! WHERE IS THE OWNER!?”

Me: “Oh, she will be by around 6:30.”

Customer: “She had better be because I’m waiting right outside until she does!”

(Sure enough 6:30 rolls around and the customer is outside when the owner arrives. She has already been filled in and watched the video/audio footage of what happened. The customer comes in and begins to tell his story to which she interrupts.)

Owner: “I’ve seen the whole thing. You were made an offer you didn’t like and decided to go to the competitor. After we ran the updates, you returned and bullied my new hire. My employee tried to tell you the corporate number was no good but you were having none of it. I would like for you to leave now before I call the police.”

(The customer became enraged and began cursing and yelling at the owner before acting like he was getting ready to tower over her. She then pulled out pepper spray and gave him a final warning before he finally left, grumbling angrily.)

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The Name Game(show)

| USA | Crazy Requests, Movies & TV, Popular

(I take complaints and record feedback for a well-known TV channel.)

Me: “Thank you for calling. How may I help you?”

Caller: “This is unacceptable! Your game show last night was incredibly racist!”

Me: “Okay, ma’am, I appreciate your call. What show are you talking about and what seems to be the problem!”

Caller: “Last night on [Game Show], an African-American woman was named Ebony! That’s racist! Just because she’s black doesn’t mean you can name her Ebony!”

Me: “Uh… what?”

Caller: “You heard me!”

Me: “Ma’am, let me get this straight; you are complaining about a contestant’s name?”

Caller: “Yes! On [Game Show] last night!”

Me: “[Game Show]? You mean on [Competitor’s Channel]?”

Caller: “Of course! Are you an idiot!”

Me: “You do realize this is [Other Channel], and we don’t play episodes of [Game Show]?”

Caller: “Do something! Her name is completely racist! Think of all of the children that were watching! How could you name someone that?”

Me: “Ma’am, I’m going to say this once. You have called the wrong channel, complained about a show we don’t even host, and want us to do something about a contestant’s name, which is given to them by their parents?”

Caller: “Yes! Why aren’t you doing anything?”

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