Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Should Have Framed It Differently

| London, England, UK | Crazy Requests, Holidays

(I am a picture framer. Generally my waiting list is around 4 – 6 weeks. It is the week before Christmas. A customer comes into the shop and I greet them; they start discussing the job and I make sure to mention I will not be able to complete any orders in time for Christmas; just to check before we go through all the detail.)

Customer: “No, that’s fine; I don’t need it for Christmas.”

(We carry on and it’s a fairly big job with lots of lots of different mouldings to be ordered. I tally it all up.)

Me: “It could be done for the end of January.”

Customer: “Oh, but I need it for Boxing Day.”

(Boxing Day is Dec 26th and a bank holiday in the UK…)

Not Paying Top Dollar

| CA, USA | Crazy Requests, Technology

(I sell mobile phones at a large electronics store. It’s six days before Christmas. There are sales on certain smartphones for $1 if the person has an existing contract. We have eight pagers out. A woman approaches the help desk.)

Customer #1: “Excuse me; I need to upgrade my phone. I want the $1 iPhone.”

Me: “We have eight customers ahead of you. The wait will be at least an hour.”

Customer #1: “This is ridiculous. I’m on my lunch. I need a phone NOW.”

Me: “I’m sorry, but these customers in line have been waiting over an hour. All our associates are busy helping customers.”

Customer #1: “Why aren’t there more people working? This is so stupid. I need the $1 iPhone!”

Customer #2: *waiting in line* “It’s only a few days before Christmas, lady. Did your really think you could waltz into this store and get a phone for $1 and not wait a long time? Geez, lady!”

(With her face very red, the customer took the pager and waited in line. I guess she wasn’t on her lunch after all, because she waited in line for 70 minutes. When it was finally her turn, we couldn’t upgrade her phone because her bill was past due!)

Christmas Is Just A Game To Her

| Winston-Salem, NC, USA | Crazy Requests, Holidays, Time

(I am working in the service department for a retail company. We are closing early on Christmas Eve. It’s currently 45 minutes till we close and a phone call comes in.)

Me: “Hello, how may I help you?”

Caller: “Yes, I’m looking for this game, [Game]; do you have it?”

Me: *looking up the game* “Yes, we do, ma’am.”

Caller: “Great, what time do you close?”

Me: “We close in about 45 minutes.”

Caller: “I’ll be there in an hour.”

Me: “Ma’am, we close in 45 minutes. We won’t be open in an hour.”

Caller: “I’ll be there in an hour and you better be open or I’m breaking in.”

Me: “Ma’am, you have to be here before five pm or we will be closed.”

Caller: “I’m buying this game for my kid. You ruin my Christmas and I’ll ruin yours.”

Me: “Ma’am, we will be leaving at five pm to have Christmas with our families. Please be here before five. Thank you.” *hangs up*

(As the employees were leaving about 5:15 there was a woman banging on the doors and screaming obscenities about how she would ruin Christmas for everyone.)

Getting A Christmas Eve Reprieve

| IL, USA | Crazy Requests, Holidays, Time

(On Christmas Eve we close at five pm. I have finished with my duties and go up to help the assistant manager, who asks me to guard the door to keep people from coming in the out door. This exchange happens.)

Customer: “Let me in.”

Me: “I’m sorry sir, we’re closed.”

Customer: “There are people in there; I just need a few things.”

Me: “I’m sorry, sir, we are closed. They are trying to check the last of the customer’s out so we can all go home. You might go to the [Competitor] pharmacy down the street. They are staying open.”

Customer: “LET ME IN!” *tries to push by me, and although I’m not a big girl, I work in produce and throw around boxes of potatoes and cabbage daily so I am pretty much muscle*

Me: *stopping him* “SIR, I’m sorry. We’re closed. Please leave.”

(By this time our bagger, who was clearing the lot of carts, walks up. It should be noted he is a big guy, a lineman on the local football team.)

Coworker: “Hey, [My Name], need help?”

Customer: *stops, blinks and gets a nasty look on his face* “I want to see the manager.”

Me: “Sir, it’s Christmas Eve; we all want to go home to our families.”

Customer: “I want to see your manager NOW!”

Me: “Sir, it’s Christmas Eve; he’s at home with his family.”

Customer: “Then get the assistant manager!”

Me: “Sir, It’s Christmas Eve; he’s at home with his family.”

Customer: “Then get the other assistant manager!”

Me: “Sir, It’s Christmas Eve; she’s at home with her family.”

Customer: “Then get the assistant manager!”

Me: “Sir, see that man there frantically bagging those customer’s groceries? He is the manager on duty and has two-year-old twins he’s trying to go home to spend Christmas Eve with.”

(My coworker walks up to him, taps him on the shoulder.)

Coworker: “I’d like to go home to be with my family since it’s Christmas Eve, and the manager said I couldn’t go until he does. Give me your list. If I can’t get it in five minutes you’re not getting it.”

Customer: *his head starting to slump in dejection and mumbles* “I don’t have a list.”

Me: “Sir, I’m so sorry. Try and have a Merry Christmas. I hope you can get what you need at the [Competitor] pharmacy.”

(Less than an hour later we all were finally locking up, me warning the assistant manager about the customer. We all notice the customer heading back our way with only a 12-pack of beer.)

Assistant Manager: *shaking his head at the customer* “Thanks, [My Name] and [Coworker]; don’t worry about any complaints. I’ll take care of any with the store manager. Merry Christmas!”

Not Bready For The Holidays

| OH, USA | Bad Behavior, Crazy Requests, Food & Drink, Holidays

(We’re a small bread store that bakes everything fresh daily. We don’t have anything frozen or hidden in the back to sell, though some customers don’t seem to understand this. It is Christmas Eve and we have been slammed with customers. Even though we close at three, we’ve sold out of pretty much everything by noon. It is 2:30 and my dad and I are cleaning up and getting ready to close up shop. At this point, we’re just waiting on a couple of orders and we’ve put a ‘sold out’ sign in the window. Despite the sign, some people have wandered in and asked if we’re really sold out of bread, but are polite and understanding when we tell them we’ve got only a couple cookies left. I’m cleaning up some of the unending flour mess when this couple walks in:)

Dad: “Hello! As you can see, we’re pretty much sold out.”

Lady: “What’s that there?” *points at the rack where we’ve got the remaining orders*

Dad: “Those are orders we’re holding.”

Lady: “I’ll buy that loaf there.”

Dad: “I’m sorry, ma’am, but that bread belongs to someone who placed an order earlier. All we’ve got are these cookies and this roll.”

Lady: “But I’m here and I have money.”

Dad: *trying not to lose his cool and yell at her* “Ma’am, that loaf is already sold.”

Lady: “You’re really out of bread?”

Dad: “Yes. Sorry about that. Have a Merry Christmas!”

(The couple leaves. Just as the door closes and they walk down the street.)

Dad: “You’d be really mad if that order was yours and I sold it!”

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