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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Putting You Into A Real Allergen Pickle

| Ottawa, ON, Canada | Crazy Requests, Food & Drink

(There was a regular who would come around at least once a week in the drive-thru on my shift. Every single time, some variant of this conversation would happen.)

Regular: “I want a [Famous Sandwich] combo with a bottle of water. No pickles on the sandwich; I’m allergic.”

Me: “Did you still want the sauce on it, then? There’s a LOT of pickles in the sauce.”

Regular: “No, I can have the sauce. Just no pickles.”

(This continues, with me being legally obligated to warn him about the sauce every single time, until the following:)

Me: “There’s a LOT of pickles in the sauce.”

Regular: “No! I still want the sauce. I’m just allergic to the texture of pickles!”

(That’s right: allergic to the ‘texture.’ We all figured he just wanted grounds to demand compensation if we messed up and added them.)

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Going To Racism At Break-Neck(lace) Speed

| Atlanta, GA, USA | Bigotry, Crazy Requests, Criminal & Illegal, Popular

(I work as an usher, and one of my duties is to clean up the theater once it lets out. I am also black.)

Manager: *answering the phone* “Hello? This is [Manager]. How can I help you?”

Customer: ‘Yes, I was at the theater the other day and I lost my necklace. I think that black usher took it.”

Manager: “Okay, ma’am. I’m sorry you lost your necklace, but I’m pretty sure he didn’t take it.”

Customer: “But he’s always cleaning out the theaters once the movie is over. He had to have come across it.”

Manager: “Yes, that’s his job, and anything he finds, he turns in up front.”

Customer: “Just confront him about it. I’m pretty sure that he has it.”

(A few days later, she calls back.)

Manager: “Hello, this is [Manager]. How can I help you?”

Customer: “Yes, I would like to apologize. I called the other day about losing a necklace, and I thought that your usher took it. Turns out it was in the bottom of my purse the whole time.”

Manager: “Ah, I see…’

Customer: ‘Um… he didn’t get into any trouble over this, did he?”

Manager: “No, because I trust him.”

(He didn’t even tell me about any of this until some time later.)

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No Meat In Their Brain, Part 5

| UK | Crazy Requests, Food & Drink, Popular

(Working at a popular fast food restaurant, I get a customer come up to my till.)

Me: “Hi, can I take your order?”

Customer: “Just a cheeseburger, please.”

(I tell him the price, take the money, and give him his burger. The customer comes rushing back looking sick.)

Me: “Is everything all right?”

Customer: “I asked for a f***ing cheese burger.”

Me: “Yes, that’s what I gave you.”

Customer: “This has meat on it. I’m a f***ing vegetarian; I wanted just the cheeseburger.”

Me: “All burgers come with meat unless asked to be removed.”

Customer: “You should have known because I asked for a CHEESE burger.”

Me: “Yes, I know, but that comes with beef unless stated like I just said.”

Customer: “F*** YOU.”

(He storms out leaving the half-eaten burger and I’m left confused as to why we wouldn’t have meat on our burgers.)

Related:
No Meat In Their Brain, Part 4
No Meat In Their Brain, Part 3
No Meat In Their Brain, Part 2

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Too Chicken To Pay Full Price

| Wareham, MA, USA | Crazy Requests, Food & Drink

(I’m pulling chickens out of our oven. It’s a busy day, so we’re all sold out of our older batch. A regular comes in and I recognize her as the woman who always comes in and asks for, as she calls them, “three hour limit chickens,” as in after they’ve been out of the oven for three hours, since they get marked down to half-price.)

Me: “Good evening, ma’am! I’m sorry, I know you like your half-off chickens, but it’s been a busy day so we are all sold out of the older batch.”

Customer: “I’ll wait.”

Me: “Unfortunately, all we have right now are these chickens I’m pulling out of the oven right now, so it would be quite a wait.”

Customer: “Oh, then give me whatever you have.”

Me: “You’d like a fresh one? Sure thing!”

Customer: “No, I want a half-off one!”

Me: “I’m sorry, ma’am, there are no half-off chickens left. All we have are the fresh.”

Customer: “Then give me the cheapest, freshest ones you got.”

(I show her what I have and she picks the ones she wants. About five minutes later, she comes back.)

Customer: “I think we misunderstood each other; I wanted half-off chickens!”

Me: *stunned for a moment* “Uh… Ma’am, I apologize, but as I explained we don’t have any chickens left that have been out of the oven long enough to get marked down, only the fresh ones that aren’t ready to be marked down.”

Customer: “Then I’m putting them back!”

(She put them all on the warmer and walked away.)

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Not So Smart In The Age Before Smartphones

| TN, USA | Crazy Requests, Popular, Technology

(My phone is on a two-year contract, and about three months before my upgrade is available, my phone starts to malfunction. Though my hopes aren’t high for fixing the phone or getting my upgrade early, I visit the local Phone Company store to figure out my options. While I’m there, I overhear a conversation between another customer and representative.)

Customer: “So you’re saying that your service is terrible? You won’t help me?”

Employee: “That’s not what I’m saying at all, sir. Your cell phone is so old that I’ve honestly never seen it before, so unfortunately, it’s going to have some problems getting service in some places. If you aren’t near any towers, sometimes the signal gets weaker–”

Customer: “It’s because your store is too far away from my house!”

Employee: “Uh. No, sir. It’s not a matter of distance from the [Phone Company] store. It’s the distance from a [Phone Company] tower. If you let me know where you’re having trouble getting service, I can call someone and have them visit the area to check the signal–”

Customer: “So you’re not going to help me?”

Employee: “I AM trying to help you, sir. The problem is that we have a lot of variables here. It’s possible the reason you’re not getting service in that area is because there’s no tower nearby, or it could be because your phone is old—”

Customer: “Fine! If you’re not going to help me, maybe I’ll just swap to [Competitor]!”

(The customer leaves, and while the representative tries to shrug it off, I approach him.)

Me: “That guy was a d***!”

Employee: *heartfelt* “THANK you!”

(The representative proceeded to call me his “new best friend” in front of the other employees. Thanks to some creative problem-solving on his part, I managed to walk out of the store with a nicer, newer phone than the one I had, without having to pay a penny! Just goes to show that a little empathy can go a long way.)

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