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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Redo This Coupon, Sharp(ie)!

| VA, USA | Crazy Requests

(The customer is an elderly woman. After ringing up her 30 items, I hand her her receipt and one of our coupons, which are valid for the five days after the purchase. She has been pretty nice up to this point, but now her face is scrunched up in anger.)

Elderly Customer: “These dates don’t work for me! Change them!”

Me: *taken aback* “I’m sorry, ma’am, but I don’t have the power to do that.”

Elderly Customer: “Just Sharpie them in!”

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Wants Their Complaint On A Plate

, | WA, USA | Bad Behavior, Crazy Requests, Food & Drink

(There is a power outage in the middle of the day. For some unknown reason, we are always one of the few with power, which means the whole city comes over to hang out since we have books and coffee. Of course, this means we have lines and lines of people anxious for the warmth of coffee and food.)

Coworker: “Next in line, please!”

Customer: “I would like a caramel macchiato and a spinach and artichoke quiche.”

Coworker: “All right, that adds to $10.12, please! And your food and drink will be right at the end.”

(We switch off who is doing what since it is so busy and I am making the drinks. After a little while we have her food and drink ready to go.)

Me: “Okay, I have spinach and artichoke quiche and a caramel macchiato!”

(Customer looks at her order clearly not satisfied.)

Me: “Is something wrong?”

Customer: “I wanted to eat this here.”

Coworker: “We’ve been really busy because we’re one of the few businesses not without power, so we ran out of plates. You can still eat it here if you would like.”

Customer: *clearly still not satisfied* “If I want this on a plate, I should be able to get this on a plate. Who is the manager tonight?”

Coworker: *says our manager’s name* “Would you like to speak to her?”

(Somehow my coworker still has a smile on her face even with how much we’ve had to do all night. I don’t know how she does it. The customer grunts, takes the bag and drink and walks away. Later that night, as my manager and coworker are getting ready to close, nearly having to kick people out in the process…)

Customer: “Are you [Manager]?”

Manager: “Yes, I am. What seems to be the problem?”

Customer: “I have a complaint to make. You need to fix the behaviors of your employees. If a customer asks for a plate, they deserve to get a plate.”

Manager: “Well, would you rather eat on a dirty plate or in a nice, clean bag?”

Customer: *looks appalled* “Why would you give me such an attitude?”

Manager: “Sorry, but it’s now 10. We are closing up and you have to leave.”

Customer: “Whatever!” *slowly walks away*

Manager: *with a smile* “Have a good night!”

(Apparently this customer does this a lot. She always has a complaint to make about our business, yet she always comes back. We also had a customer stand up to this rude lady customer and tell our manager that we gave excellent service, especially for it being so busy in the middle of a power outage. Mind you, we had actually forgotten her food because of all the chaos, so that part restored my faith in humanity!)

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Refunder Blunder, Part 23

| London, England, UK | Crazy Requests, Time

(I am the manager in this situation.)

Manager: “Hello, how can I help you today?”

Customer: “Hi, I left an item here by mistake after paying for it.”

Manager: “Oh, that’s very easy to do when you’re busy; don’t worry! We hold onto lost & found items for about a week. What was the item?”

Customer: “It’s this.” *shows me a product she’s picked up from a shelf – shaving gel worth £3* “I called up the next day to tell you I’d left it.”

Manager: “That’s strange, none of my team told me to expect you… Who did you speak to? And can you tell me which day you called? That’ll help me find it.”

Customer: “I called at the start of May.”

(It is now mid-August.)

Manager: “You left something here in early May and are just coming to get it now?”

Customer: “Yes. Do you have it?”

Manager: “I’m very sorry, but we cannot hold onto lost items for three months. If you have your receipt, I will give you a refund for the item.”

Customer: “No, I don’t have a receipt. You really don’t have it?”

Manager: “No. I’m afraid that without your receipt to prove purchase, there is nothing more I can do.”

(I couldn’t believe that anyone would wait THREE MONTHS to come back to the store, particularly when the item was only worth £3!)

Related:

Refunder Blunder, Part 22

Refunder Blunder, Part 21

Refunder Blunder, Part 20