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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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This Customer Has A Drink Problem

, | Charlotte, MI, USA | Crazy Requests, Food & Drink

(I’ve been working at a local coffee shop/cafe for about six months. Even though I have met most of the regular customers, I still have not met ALL of them. I am working with one of our new employees when this exchange occurs.)

Coworker: “Hey, who is Carol?”

Me: “Who?”

Coworker: “This man at the counter says he wants Carol’s regular.”

(I go up to the counter to see who the customer is. Sometimes I can recognize them and know what drinks they get. This man is unfamiliar to me, so I smile as I approach the counter.)

Me: “Hello there! Would you mind telling me what Carol usually gets? I don’t think I’ve made her drink before.”

(At this point, the man looks offended, like I insulted him or something, and says this to me:)

Customer: *rude/ sarcastic tone* “Well. Usually when I come here and ask for Carol’s drink, they KNOW what she gets and I don’t have to tell them. The just have it ready.”

Me: “Well, I’m still fairly new and I haven’t met everybody yet. I haven’t met Carol before.”

(He grumbled at me, and because he didn’t know what Carol’s drink was, he called her. The kicker — she didn’t know either!)

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Their Consideration Comes Crashing Down

| ME, USA | Crazy Requests, Transportation

(I’m on bike patrol when I hear on the radio that a man suffered a heart attack while driving and crashed his truck in the middle of a busy bridge in our city. I pedal over to offer any assistance for traffic control, and see that there are two ambulances already arrived and the paramedics are actively performing CPR on the driver in the middle of the road. The regular patrol officers are diverting traffic carefully but slowly past the scene, so I pedal back to the beginning of the bridge to signal drivers to slow down as they approach.)

Man: *in his car, rolling down window* “Hey! What the f*** is the hold up here?!”

Me: “There was a crash on the bridge up ahead.”

Man: “Well, they should really do something about the f****** traffic!”

Me: “Sir, I think they’re doing the best they can, but like I said, there was a CRASH on the bridge. I think they’re a bit preoccupied at this moment.”

Man: “Well, they need to do something about this f****** traffic! I have places to be and s*** to do! This is f****** bull-s***!”

Me: “SIR, there are paramedics up there right now, doing CPR on someone as we speak! You’re just going to have to be patient.”

Man: “I don’t see why I should be inconvenienced because of this! You people need to do your jobs and move the f****** traffic!”

Me: “EXCUSE ME, SIR! There is someone up there, RIGHT NOW, actively DYING in the middle of the road. So just SIMMER DOWN and shut up, because your problems are just not that important right now!”

Man: “Well, they’re important to me!”

(He rolled up his window with a scowl and continued honking, making impatient gestures, and easing as obnoxiously close to the car in front of him as possible the entire time it took him to get past the scene of the crash.)

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Customers Like This Is Why You Need A Holiday

| Germany | Crazy Requests, Holidays, Hotels & Lodging

(Every year, we close the hotel for our annual holiday for 4-5 weeks mid-November to mid-December. This is widely published everywhere. We have a promotion with a well-known tour operator who issues vouchers for a menu for two. We get very little money for these vouchers, but it is good publicity and people have to book in advance for a date that suits both parties.)

Caller: “I have a voucher from [Tour Company], and I would like to book a table for [date].”

Me: “Sorry, that date is during our annual holiday. The hotel is closed at that time.”

Caller: “But I so wanted to come and eat at your restaurant.”

Me: “Sorry, we are closed at that time of year; can I offer you a booking for another date?”

Caller:“No, I want that date. Why is that not possible?”

Me: “The hotel is dark and cold, there are no supplies, the cold storage and everything is switched off, and the staff is on holiday.”

Caller: “Well, can’t you come back from holiday and open the restaurant for me?”

Me: “Sorry, but it is just logistically not possible.”

Caller:“That is lousy customer service. I demand you open your restaurant for me on that date I want.”

Me: “You expect me to fly back from Turkey on day eight of my two-week sightseeing tour, to reopen the hotel especially so you can have dinner with your voucher?”

Caller: “Yes! Now, that was not so hard, was it?”

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A Common Light-Bulb Moment

| Ottawa, ON, Canada | Crazy Requests, Home Improvement

(The phone rings. When I answer, I recognize a lady I’d helped the day before.)

Customer: “When I bought my light yesterday, the lady didn’t sell me any bulbs to go with it.”

Me: “Yes, ma’am. You didn’t want them because you said you already had some at home.”

Customer: “Well, I don’t. I don’t know why you’d have that impression. Anyway, I’m in another lighting store now, and they say they don’t have that bulb.”

Me: “Really? That’s just a bulb with a candelabra base. It’s extremely common and dozens of different bulbs would fit. I’m surprised that any lighting store wouldn’t have it! Perhaps if you phrase it differently they might recognize it. Some people describe it as a ‘small base’ or an ‘E12′ base.”

Customer: “Look, they DON’T HAVE IT.”

Me: “Okay, that’s no problem. We carry them all the time. I’m looking at some right now if you’d like to come back in.”

Customer: “I’m in [Town 20 minutes away]. I’m NOT coming all the way back.”

Me: “Well, like I said, it’s a very common bulb. You should be able to find them at dollar stores, grocery stores, hardware stores… anywhere that sells bulbs, really.”

Customer: “I’m not driving all over town just because your employees didn’t give me any bulbs!”

Me: “All right, ma’am, what would you like me to do for you?”

Customer: “I want you to mail them to me.”

Me: “I’m sorry, but we can’t do that. Among other reasons, the postage would cost far more than the bulbs themselves.”

Customer: “Well, then, somebody needs to deliver them to my house.”

Me: “I’m sorry, but we can’t spare any employees for that.”

Customer: “This is horrible customer service! I’m never shopping there again!”

Me: “I’m sorry to hear that, ma’am. Did you have any other questions?”

Customer: “No!” *hangs up*

(Twenty minutes later, she showed up at our store, but not to buy the bulbs. She returned the fixture.)

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Unable To Register With Some Customers

| ID, USA | Bizarre, Crazy Requests

My first day on the job, it is our grand opening. I had even helped build the store. I am standing at the register waiting for customers to arrive. For a grand opening it’s pretty slow.)

Trainer: “Okay, so the goal is to get people registered in our system, so always ask for a name, email, and phone number. It also helps them get the sales price on items. You may override the system but only in special circumstances.”

(A grumpy looking elderly man walks up to register. I already didn’t want to ask but I do because the trainer is there.)

Me: “Hello, sir, did you find everything okay?”

Customer: “Yeah, I guess so.”

Me: “Do you have a savings card with us yet?”

Customer: “No.”

Me: “Okay, well, would you like to get enrolled to get the sales price?”

Customer: “So, I won’t get the sales price without it?”

Me: “No. It doesn’t take very long. It’s just a phone number, and your name and email are optional.”

Customer: “I don’t want to give my information out; do you know where all this information goes?”

Me: “Uhm… no.” *thinking maybe he is worried about theft*

Customer: “The government. They use our numbers and emails in your system to monitor and track us down.”

(At this the point the trainer is very concerned and is still trying to convince the man to sign up.)

Trainer: “Sir, I assure you, we don’t give your information out to anyone.”

Customer: “YOU DON’T BELIEVE ME, BUT IT’S TRUE! THEY HAVE BEEN LOOKING FOR ME AND THEY’RE WAITING IN A WHITE VAN TO GRAB ME!”

Trainer: *looks at me and sighs* “Just go ahead and override it.”

(This was my very FIRST customer.)

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