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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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This Is My Final (Sale) Warning

| KY, USA | Bad Behavior, Crazy Requests, Popular

(I work in a chain store that is going out of business and all contents of the store are being liquidated. Because of this, there are large signs posted around the store saying ‘All Sales Final.’ You can probably guess what happens.)

Customer: “I bought these lamps yesterday and they just don’t go in my living room. I need to return them.”

Me: “I’m sorry, ma’am, all sales are final.”

Customer: “What? I looked yesterday and didn’t see anything about it. Where are the signs?”

Me: “There are one by each register, one as you come in the door, three hanging from the ceiling, and it’s printed on your receipt.”

Customer: “Why didn’t someone point them out to me? This is ridiculous. I need to return them. They were expensive and I can’t use them!”

Me: “I’m sorry, ma’am, but I can’t take them back.”

Customer: “You should have better signs. How do you expect people to see them?”

Me: “I’m sorry you feel that way but there is nothing I can do.”

(The customer continues to rant for a few minutes while I keep repeating I can’t do anything. Finally she grabs her lamps and flounces out of the store, saving her worst threat for last.)

Customer: “I’m never shopping here again!”

Coworker: *to me* “We’re closing. Is that supposed to be a threat?”

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The Dining Table Is Where Food Goes In, Not Out

| IL, USA | Bad Behavior, Crazy Requests, Family & Kids, Health & Body, Popular

(I have a large group, 20 or so people. They are regulars and pleasant customers, so I am happy to be serving them throughout the evening. They stay for two hours in our dining room, no big deal; they are spending money, having a good time, and they are the only people in the dining hall. Everyone else is in the bar dining room. Most of the group has left, except a woman, her husband, and their probably one-year-old child, being breast-fed. I have no problems with her breast-feeding, no one is offended, no one is there to be offended and she has a blanket over herself, but then the woman proceeds to change her child in the dining room on the table.)

Me: “Ma’am, I’m sorry, I don’t mean to be rude, and it has been a real pleasure serving you all tonight, but do you mind if I ask that you change your baby in the restroom where we provide a baby changing station. If you’re uncomfortable, we do have sanitation wipes for the station?”

Customer: “Excuse me?! I do mind! My child needs to be changed now. No one else is in this room. Am I disturbing other customers?”

Me: “Again, not to be rude, and I understand that you’re just trying to take care of your child. I’m not personally offended, and no one has complained, but keep in mind we serve food to people on these tables, and it’s just not sanitary.”

Customer: “You’re being very judgmental about this. It’s just a baby. No one else has complained, and I have a mat down. I don’t see why you’re having such a problem with this.”

Me: “I understand where you’re coming from, but again, this isn’t about complaints. It’s about sanitation. If you could please, from now on, make use of the changing station in the women’s restroom, I and management would be grateful.”

(At this point she has almost finished changing her baby, and management supports me in my request for a sanitary dining table.)

Customer: “I’ve done this countless times here. We’re regulars, and no one ever complains. I don’t appreciate you causing a scene.”

(There are no other customers in the dining room. They are all in the bar room. No scene was caused. No one even looked.)

Me: “I’m not trying to cause problems. I’m just making a request that, to help keep this place clean, you use the resources we provide to change diapers.”

Customer: “This is ridiculous. We’re leaving. I don’t even want to leave you a tip. You’re just a mean girl who hates children. You probably don’t have any children at home.”

(The guest paid and leaves. There was no tip, which I understood. It didn’t bother me that much because there was a disagreement and sometimes that happens. What bothered me is that she left the dirty diaper on the table, not even wrapped up.)

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Irrational Name Calling

| NY, USA | Bad Behavior, Crazy Requests

(I work at the customer service desk. The phone rings.)

Me: “Thank you for calling [Store] of [Town] customer service; how may I direct your call?”

Customer: *irate* “I have been waiting weeks for my order and I’ve heard nothing from you! This is unacceptable!”

Me: “I apologize for the inconvenience. Can I have your phone number to pull up your order?”

Customer: “Every time I call it’s the same thing. You people never actually do anything!”

Me: “Well, I apologize if you’ve had a bad experience but I know nothing about your order and unfortunately there’s nothing I can do to help you without pulling up your order to see what’s going on.”

Customer: “Who am I speaking with?”

Me: “Customer service.”

(I refuse to give out my name to irrational customers.)