Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!


The Last Thing You Want In A Bank Is An Alarm

| UK | Bizarre, Crazy Requests

(I work in the customer service sector of a call centre for a well-known bank in the UK. I am working a later shift and it’s almost nine pm when an elderly gentleman calls.)

Customer: “Hi there, I’d like to order an alarm call.”

Me: “An alarm call… What exactly do you mean by that, sir?”

Customer: “You know, an alarm call! Like, you call me at a certain time?”

Me: “All right… is the call to discuss anything in particular to do with your bank account? Are you looking to make an appointment within a branch today?”

Customer: *getting frustrated* “NO, I just want you to call me at nine o’clock tomorrow morning to wake me up!”

Me: “Sir, that’s not a service we offer. Are you aware you’ve phoned the bank?”

Customer: “Yes! And it is a service you USED to offer. Why don’t you do it anymore?”

Me: “I can assure you that we have never ever offered an ‘alarm call’ service.”

Customer: “You’re bloody useless; I’ll try my other bank.”


Schedule In Some Secrecy

| Chicago, IL, USA | Crazy Requests

Me: “[Firm]. How can I help you?”

Caller: “Yes I’m calling for [Attorney].”

Me: “Sorry, he is not available.”

Caller: “Do you know when he might be available? I have a meeting with him later today.”

Me: “Sorry, I can’t say when that will be.”

Caller: “What, is it a secret?”

Me: “No, I DO NOT KNOW when he will be available.”

Caller: “Oh, okay! Thanks, honey.”


Can’t Vouch For You On Sundays

| England, UK | At The Checkout, Crazy Requests

(Please note I am a young worker, whilst the patron is an elderly lady with her daughter; both appear angry. It is a sunny Sunday afternoon.)

Customer: “Coffee, and this voucher.”

(Hands over a voucher for a free cup of coffee, not valid on Sundays, which is clearly stated on the back.)

Myself: “I’m awfully sorry, ma’am, but this voucher isn’t available on Sundays.”

Customer: “Well, then, you are breaking the law!”

Myself: *unsure how to respond* “I’m sorry?”

Customer: *points to dates that voucher is available, next to where it states not on Sundays* “YOU have put the dates here and YOU are breaking the law by not allowing it!”

Myself: “Sorry that you feel that way. Anything else for you?”

Customer: “This is illegal! BREAKING THE LAW!”

(The customer then proceeded through the transaction with a death-stare at me the whole time whilst I smiled back!)


Lunch’s Labours Lost

| CO, USA | Crazy Requests, Time

Lady: “I’m here to see [Coworker #1].”

Me: “[Coworker #1] is on her lunch, unfortunately. [Coworker #2] is here, though, and he’s pretty good with fish as well.”

Lady: “I’m here to see [Coworker #1]! She said she’d be here from 10-6 today!”

Me: “She is working that shift today. She’ll be back from lunch in about 20 or 25 minutes.”

Lady: “It’s always the same story with you people!”

(And then she stormed out. I haven’t figured out what part of taking a lunch is a story yet, but apparently we should all live at work.)


Polite Or Flight

| Ann Arbor, MI, USA | Bad Behavior, Crazy Requests, Movies & TV

(We are hosting a small film festival with another local movie theater and we reserve the credit card machine for the film festival movies only. This means that our regularly scheduled movies are cash only. Some customers are annoyed by this but this particular customer threw a hissy fit. This happens to my coworker who is probably one of the sweetest, most polite people I have ever met.)

Coworker: “Hello, ma’am, just to let you know, because of the film festival we are only accepting cash for the other films.”

Customer: “Are you f****** kidding me? What the f*** am I supposed to do?”

Coworker: “I’m sorry, but there is an ATM at the store down the street.”

Customer: “This is f****** ridiculous!” *storms out*

Coworker: “Have a nice day!”

(The customer comes back five minutes later.)


Coworker: “Okay, theater two! Enjoy the show!”

Customer: *storms off towards the theater*

Page 23/330First...2122232425...Last