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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Targeting The Wrong Worker

| CA, USA | Crazy Requests

(While I typically don’t, my sisters and mother-in-law like to go do the Black Friday sales after Thanksgiving every year and they’ve invited me to join them. Since I enjoy bonding with them, I decide to go. I am wearing a red t-shirt. We’re currently in K-mart, where the employees wear blue, and I’m looking at some sport-themed blankets when another customer comes to stand by me.)

Customer: “Hmmm…”

Me: *still looking*

Customer: *loudly clears throat*

Me: *glances at her before going back to looking*

Customer: “Excuse me, I need to find [Item].”

Me: “Oh… ma’am, I don’t work here.”

Customer: “But you’re wearing red…” *she finally gets a good look at my shirt, which has a ninja on the front*

Customer: “I’m not in Target anymore, am I?”

Me: “No… No, you’re not.”

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Working In A High Pressure Environment

| UK | Crazy Requests

(A customer comes in to the health food store on Saturday.)

Customer: “I have high blood pressure and need something to make it go down. I have a test on Monday to get my HGV license back.”

Me: “I don’t think we have anything that will work that quickly, but exercise would also help.”

(We point out some remedies that might be useful.)

Customer: “How much?”

Me: “£8.99.”

Customer: “Okay I wasn’t looking to spend that much. I’ll do some exercise!”

(Miracle cure wanted or what?!)

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Crinkle Brain

| USA | Bad Behavior, Crazy Requests

(My coworker and I teach art classes at a craft store. We are getting ready for a class when a customer pokes her head in the door and politely asks for help, acknowledging that we are busy. We of course say, “sure!” She is holding a packet of the crinkle stuff that is often used in Easter baskets or gift bags; picture something like confetti, but in long strips instead of little pieces.)

Customer: “Do you know how long each strip is?”

(I don’t know why customers think we have this information memorized. Well, it is in a bag all smushed up, so it’s hard to tell.)

Me: “We can open up the package and look.” *knowing that the package had a sticky closure that would seal right back up in case she didn’t want to buy it*

(I open it up and show her, then seal it again and hand it back to her. While I am doing that, she keeps asking very specific, weird questions that are either simple or impossible to answer, like asking if she can cut the strips smaller and how long that will take. It’s made of paper, so it is fairly self explanatory, I would think…. Then she says:)

Customer: “Thanks. But I do need one more thing from you. Show me where I got this from? I don’t remember.”

(Even though it is all the way across the store and we are busy with our class stuff, we agree. My coworker goes to show the lady and comes back fuming.)

Coworker: “That lady was f***** crazy!”

Me: “What did she do?”

Coworker: “The only reason she asked me to show her where that was is so she could get a new package because she didn’t want to buy the one you opened!”

Me: “Seriously?!”

Coworker: “Yeah, and she’s just going to take it home and rip it open anyway!”

(Mind you, I sealed it up almost perfectly to where you could barely tell it had been opened. And it was sealed completely so the item wasn’t in danger of falling out. I can understand if it was a gift or something, but it definitely wasn’t.)

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An Offline Request

, | KY, USA | Crazy Requests, Technology

(I work in a call center for a major phone carrier.)

Caller: “We’re supposed to have our service activated today, but we have no service.”

Me: “All right, let me go ahead and see what I can find out for you.” *accesses customer’s account, notices a vital network cable is being replaced and has no estimated time of completion* “Well, there is a local outage in your area, as there is an area cable that needs to be replaced, and they have to specially order the cable.”

Caller: “Well, we open tomorrow. Is there any way you can run a temporary line for us? We need a way to run credit cards and keep customers entertained while they wait.”

Me: “Unfortunately, the cable that provides service to your area is being replaced, and they have to order it.”

Caller: “Well, can’t you just use the box on the back of the building?”

(I goes on like this for a few minutes: the customer asking for a temporary line, or using the box on the back of their building; me reiterating that the network cable was needing replacing. Eventually, I have to pull this line out of my sleeve:)

Me: “What I can do, if you’d like, is set up a time to call you back, and update you on the situation?”

Caller: “I don’t see why you can’t just run a temporary line to the box on the back of the building…”

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Demanding To A Fault(line), Part 2

| USA | Crazy Requests

(Overheard at work:)

Coworker: “Your latency is because an earthquake severed an underwater cable. You’re currently being routed around the longer side of the fiber ring. And unfortunately, it will be weeks before a ship can run a new cable.”

(Pause.)

Coworker: “I’m sorry. Did you just ask me for advanced notice of service-impacting earthquakes?”

Related:
Demanding To A Fault(line)

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