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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Doesn’t Give A Truck, Part 4

| USA | Crazy Requests, Time, Transportation

Customer: “Hey, I want to rent a truck for this weekend.”

Me: “All right, sir! Let me see what’s available!” *goes through the steps*

Customer: “I need a 20′ truck.”

Me: “I’m sorry, sir, it looks like the 20′ is unavailable.”

Customer: “How can that be? I just drove by your place, and it’s full of trucks.”

Me: “Well, sir, they’ve been reserved for this weekend.”

Customer: “But they’re right there. I just saw them.”

Me: “Yes, sir, but customers have called in advance, kinda like what you’re doing now, and claimed them for the weekend.”

Customer: “So why are they still sitting on your lot?”

Me: “Well, sir, it’s Tuesday. They haven’t been reserved until this weekend.”

Customer: “Oh, so they’re not reserved yet! Well, why can’t you reserve one for me this weekend?”

Me: “…”

Related:
Doesn’t Give A Truck, Part 3
Doesn’t Give A Truck, Part 2
Doesn’t Give A Truck

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Unable To Face His Small Reality

| MI, USA | Bizarre, Crazy Requests

(I work in the smallest size category location of a national chain. I hear Customer #1 and Customer #2 talking to each other across the aisle from me.)

Customer #1: “…don’t even have an upstairs or nothing?”

Customer #2: “I don’t know.”

Me: “Hello! Is there anything I can help you find?”

Customer #1: “Is this all there is?” *gestures vaguely at the store in general*

Me: “Yup, we’re the smallest possible size [Store].”

Customer #2: “So you don’t have like comforter sets or anything?”

Me: “Not here in the store. We can order them for you, and the bigger stores carry them, but we only have clothing, accessories, shoes, and jewelry in this location.”

Customer #1: “So where’s the nearest REAL [Store]?”

(I gave the customers the names of two towns, both an hour’s drive away, that have locations with the kind of merchandise they were looking for. But I WANTED to say, “This IS a real [Store]! I get a paycheck and everything!”)

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Has A Latte Demands

| VA, USA | Crazy Requests, Food & Drink

(I manage a small cafe & coffee shop in a VERY small town that happens to be close to the interstate and several universities. As such, we get a fair amount of tourist traffic, especially from the motel across the street. One early morning, when only I and a fairly new coworker are in the cafe, we notice two women, mother and adult daughter, walking over from the motel.)

Coworker: “Good morning! How can we help you today?”

Older Woman: *looks around at our tables and coffee station while her daughter stays blocking the door* “Do you have food here?”

Coworker: “Yes, we do! Our menus are right here, and we have some specials on the board over here…”

Older Woman: *interrupting* “Do you have a chai latte?”

Coworker: “Um, I don’t think so…” *looks at me for help*

Me: “Good morning! I’m afraid we don’t have lattes, as we don’t have an espresso machine or a steamer for milk. We’ve got locally roasted coffee and loose leaf teas, though.”

Older Woman: “But you don’t have a chai latte.”

Me: “No, I’m sorry.”

Older Woman: “Could you make one anyway?”

Me: “I’m afraid not. We don’t have the right kind of tea. Our teas are all from China and are unflavored.”

Older Woman: “Well, the only reason I walked all the way here from the motel was to get a chai latte.”

Me: “I’m sorry, but we don’t have any chai type tea.”

Older Woman: *makes a sour face* “Well, did you ever think about GETTING chai?” *stares at me with expectant glare*

Me: *blinks a few times*

Daughter: “Mom, let’s just go. There’s probably a [Worldwide Coffee Chain] somewhere near here.”

(They leave.)

Coworker: “Did she expect us to go out and buy some, just for her?”

Me: “Yes. Yes, she did.”

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Adding Fuel To The Fire

| Perth, WA, Australia | Crazy Requests

(I am the manager at a petrol station when, one day, a car LITERALLY explodes on the driveway — the fireball is about 20 feet high. The emergency stop button is activated to stop all fuel flowing as three staff members run out with fire extinguishers to control the blaze and keep it away from the fuel tanks. We get it under control just as the fire department arrives, then need to wait until the fire chief gives us the all clear to resume business. The staff are all quite shaken and hovering near the closed front door while customers continue to drive in and park at the pumps.)

Customer #1: “Hey, your pumps aren’t working!”

Me: “No, we’ve just had a fire. We can’t operate until we have the all clear from the fire department.” *I gesture to the fire truck, lights still blazing, and the dozen or so firefighters examining the melted & smoking remains of the car*

Customer: “Oh, okay.”

(He then starts walking toward the store. I stop him at the door and he looks puzzled.)

Customer: “Let me through. I want to buy some drinks.”

Me: “Sir, as I said, we can’t operate until we have the all clear from the fire department.”

Customer: “…but I just need a few things.”

Me: “Mate, we are closed. Again, because of the FIRE.”

(This went back and forth a few times before he finally stormed off in huff, jumped into his car and raced off. It took another two hours before the car was towed and we were able to re-open. Sadly, I repeated the above with at least another twenty customers in that time who “just wanted” a few things.)

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They’re Probably Grumpy In The Daytime Too

, | Norman, OK, USA | Crazy Requests

(I work as a dispatcher for a university police department. I work night shift. I stay up all night even on my days off. It is about two or three in the morning and the phone rings.)

Me: “[My Name], Police Department.”

Caller: *an older female* “Y’all need to turn your stadium lights off!”

(Football is a religion in this town. The gigantic football stadium is practically right in the middle of everything, and its lights are often kept on at night for workers.)

Me: “I’m sorry?”

Caller: “I’m trying to sleep and those d*** lights are shining right into my house!”

Me: I’m sorry about that, ma’am. It’s up to the athletic department to turn the lights on and off, but I can pass it along to my lieutenant and see if anything can be done.”

Caller: *further ranting about not being able to sleep and how inconsiderate the university is, etc. before hanging up*

(Had I not been on a recorded line, I might have pointed out the irony to her in calling a night shift worker in the middle of the night and complaining about not being able to sleep to someone who has to sleep in the middle of the day. With the noise. And the light. And the traffic…)

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