Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Unable To Provide Console-ing Advice

| Kent, England, UK | Crazy Requests, Technology

(I work as a sales assistant for a popular video game retailer, and part of what we do as a company is trade in old consoles and games for cash or credit. In order for us to trade them in, they need to be in a sellable condition with all parts present.)

Customer: “Hi, we’re looking to trade in our [Console #1].”

Me: “Sure thing, I’ll just get everything out to test it.”

(Upon taking the console out of the bag it was presented to me in, I untangle the cables to find out that they’re missing an AV cable.)

Me: “Do you have an AV cable or HDMI cable with you as well?”

Customer: “No? Why would I need that?”

Me: “Well, in order to proceed with the transaction I need to test the console, which I can’t do without an AV or HDMI cable.”

Customer: “That’s ridiculous. Why can’t you just use one of your cables? You must have hundreds.”

Me: “We can’t use other cables because we also need to sell the console with a connecting cable for the TV. Every console is sold with an AV cable, so we need to trade every console in with one.”

Customer: “But I had to buy a HDMI cable separately when I bought the console!”

Me: “Yes, but the AV cable should have come with it. You can either find it at home or buy one from us and take the value off your trade-in.”

Customer: “That’s absolutely disgraceful! Just take the console without the damn AV cable.”

Customer’s Wife: “I had the exact same problem when I came to trade in [Child]’s [Console #2]! This is not acceptable.”

Me: “A [Console #2] is different as it is a handheld console. Every non-handheld console is sold with a connecting cable to connect it to a TV. You can buy one today or I cannot trade in your console.”

Customer: “In that case I’ll take my business elsewhere!”

(The couple stormed out with their console and headed to a rival store. About 30 minutes later I saw them walk past our store, Console #1 and all.)

Email Fail, Part 9

| Canada | Crazy Requests, Extra Stupid, Technology

Me: “Hello! You’ve reached [Company]. How can I help you today!”

Customer: “This is an outrage! I received your coupon email, but it won’t work on your site!”

Me: “Okay, could I please have the coupon code to check it?”

Customer: “Which coupon code? I have nothing like that!”

Me: “Oh, I thought you said you had received an email. Wasn’t there a coupon code there?”

Customer: “You mean I have to READ the email?!”

Related:
Email Fail, Part 8
Email Fail, Part 7
Email Fail, Part 6

Refunder Blunder, Part 25

| Canada | At The Checkout, Crazy Requests, Technology

Customer: “I bought this flash drive a few months ago and it doesn’t work in my computer!”

(The customer had the receipt and the packaging for it still, so I decided to give her store credit.)

Me: “Okay, I can return it for you, but since it’s over our return policy, I can only give you store credit.”

Customer: “That’s fine; I’m going to get a new one anyway.”

Me: “Okay, great.”

(I start the return on the defective flash drive and then go to put it in its respective cupboard.)

Customer: “What are you doing?”

Me: “Um, I’m putting it in the defective items cupboard.”

Customer: “No, I’ll need that back.”

Me: “But I’m giving you store credit for it.”

Customer: “Yes and I’m going to buy a new flash drive with it, but I need that back.”

Me: “I can’t give you money for it if you’re keeping it.”

Customer: “But it doesn’t work!”

Me: “Then why do you want it?”

Customer: “Because it works on my work computer!”

Me: “Oh… that’s strange.”

Customer: “Well, I can’t let you take it.”

Me: “Then I can’t give you store credit for it.”

Related:
Refunder Blunder, Part 24
Refunder Blunder, Part 23
Refunder Blunder, Part 22

Couldn’t Be Fur-thur From What She Wanted

| Natick, MA, USA | Crazy Requests, Language & Words

(A frazzled and cold lady comes in late at night looking for a fox fur coat. I work in lingerie so I’m not extremely familiar with furs, but am excited at the potential commission earnings. I read the ticket on a beautiful jacket and it’s 100% fox. I show my customer.)

Customer: *screaming* “THIS IS NOT FOX FUR”

Me: “No, ma’am, it is indeed entirely fox.”

(I assume maybe she doesn’t like the style so I show her another fox jacket.)

Customer: “HOW DARE YOU! THIS IS NOT FOX FUR! I NEED SOMEONE WITH EXPERIENCE!”

(I turned her over to a coworker in the fur salon thinking maybe I didn’t know as much as I thought. After some bickering back and forth I saw her cashing out and purchasing a beautiful coat. I asked the salesperson who took over what she ended up with. Apparently the customer wanted FAUX fur but was pronouncing it wrong the entire time.)

Time To Go On Law-Break

| FL, USA | Crazy Requests, Criminal & Illegal

(I am working the opening of a new store. Florida law requires all employees under 18 have an unpaid thirty minute break every four consecutive hours they work. Because it is the opening week a lot of employees are working so they can be trained, which means somebody is on break almost all the time. At one point a guest flags me down to complain.)

Customer: “I’ve been standing here forever! And all these kids are just sitting out here ignoring me!”

Me: “I am sorry, ma’am. They are on break.”

Customer: “Well, I still don’t see why they couldn’t help me! They’re just lazy!”

Me: “Ma’am… they are on break. Florida state law requires them to have an uninterrupted break.”

Customer: “It wouldn’t have been hard for them to help me. Kids are just so lazy these days!”

Me: “Ma’am. Unless you want to pay the fines we could incur for them causing us to break the law for helping YOU they aren’t going to help you. But I can.”

Customer: “Well. You don’t have to be rude about it. Now, I need some ketchup!”

Me: “You’re standing right next to it…”

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