Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!


Medium-Sized Demands

| Spain | Crazy Requests, Popular

(We get a call five minutes before closing.)

Customer: “Yes, I’d like to order one pizza, medium-sized! But it must be medium, okay? I won’t accept it if it’s not medium! It MUST be medium-sized!”

Me: “Yes, ma’am, medium-sized. All clear.”

Customer: *after a few seconds still rambling about the size* “The toppings will be extra cheese, extra pepperoni, extra mushrooms, extra pepper, extra onion, extra chicken, extra tuna, and extra corn. Did you get that? But it MUST be medium-sized! I won’t accept it if it’s not medium-sized! And make sure it’s cooked dry; I won’t accept it any other way.”

Me: *confused, trying to take note as fast as I can* “Uhm… yes, ma’am, sure. Would you like anything else?”

Customer: “Yes, give me two meat lasagnas, two spinach lasagnas, chicken nuggets, french fries, and six bottles of water. Oh, and put the lasagnas in pizza boxes. They MUST be in pizza boxes! I won’t accept them if they’re not in pizza boxes! Read what I asked for.”

(I read her the receipt with all she asked for.)

Customer: “Okay, but the pizza MUST be medium-sized, okay? And bring some napkins. And the bottles of water must be separated in two different bags! I won’t take them if they’re in the same bag!” *click*

(Later, my manager told me that she would call three random days a week, always five minutes before closing, and she’d always ask for the same, but changing certain small details so we couldn’t know beforehand what she’d ask for.)


What An Alco-hole

| MO, USA | Bad Behavior, Crazy Requests, Popular

(I used to work as a sacker at a grocery store, and in Missouri, workers have to be 18 or older to handle alcoholic products. I wasn’t at the time.)

Cashier: *scans customer’s beer* “You’ll have to load this into your cart yourself; he’s too young to handle alcohol.”

Customer: “Oh, come on. I won’t tell anyone. It’s no big deal.”

Me: “Well, it’s against the law.”

Cashier: “Yeah, we could both get fired and charged with a crime.”

Customer: “This is bull-s***! I go out of my way to come here, because I think this is a great store, and you treat me like this?! I guess I’ll just shop at [Competitor] from now on! See if I ever come here again!” *grabs beer and leaves in a huff*


Trying To Pass On The Credit To You

| Provo, UT, USA | Bad Behavior, Crazy Requests, Criminal & Illegal, Popular, Wild & Unruly

(I’m cashiering when a customer approaches me and turns in a lost credit card she found lying on the floor in front of the doors. I take it, make note of the name on the card, and place it in the safe behind the registers. About twenty minutes later, I get a phone call from a woman saying she thinks her credit card is still at the store. I verify the name on the card, and tell her we did find it. She comes back into the store a few minutes later.)

Customer: “I’m here for a lost credit card.”

Me: “Okay, let me just check your ID!”

(The names again match up, and I return the card to her.)

Customer: “Can I get the name of the girl who rang up my purchase? She never gave me back my card.”

Me: “Actually, I’m pretty sure she did. Another customer found the card on the floor by the doors. I think you may have dropped it, ma’am.”

Customer: “No, I’m pretty sure she kept it from me. I’d like her name. When I find extra charges on the card I’m calling your manager and turning her in!”

Me: “Ma’am, she has worked here for three years, and I know for a fact she would never steal your credit card. There’s no way she could have kept your card, made purchases, and dropped it over by the door all while still being on the clock and ringing at the registers.”

(At this moment, the coworker in question, whose shift has just ended, walks past the registers on her way out. I ask her about the card.)

Coworker: “Yes, ma’am, I do remember handing your card back to you. You put everything back in your wallet but kept the card in your hand as you walked away.”

Customer: “You’re lying! Give me your name! I’m going home to check my bank account and if there are any extra charges on my card I’m calling corporate and the police on you!”

Coworker: “My name is [Coworker] and I promise you won’t find any extra charges on your card.”

(The customer stormed out of the store in reply. There were never any extra charges placed on her card.)


Trying To Get You Fired

| Calgary, AB, Canada | Crazy Requests, Popular

(Our store is in one of the bigger malls in the city, and we don’t open until 10 am. At 8:25, as I’m getting the store ready to open and working on our “before-open” tasks, the fire alarm goes off. It is NOT a drill, and everyone is being asked urgently to leave. As I’m locking the doors so that I can evacuate, a lady approaches me.)

Lady: “Hey! Can you let me in quick? I just need one thing.”

Me: “…Seriously? You do hear the fire alarm going off, right?”

Lady: “Yes, but I drove all the way here, and I really do just need this one thing.”

Me: “Listen, that fire alarm is not a drill. And I am not walking back into a store full of tinder so you can buy your one thing.”

Lady: “Well, I never! I should be allowed to get this one thing.”

Me: *turn to leave* “No.”

Lady: *as I’m leaving, starts to scream profanities at me*

(Best part? She had to be forcibly removed from the mall by authorities, and I got to watch her in the parking lot screaming at the firemen and police who removed her from the burning building.)


In Line And Out Of Line, Part 13

| Orlando, FL, USA | Bad Behavior, Crazy Requests, Popular

(I am currently working at a famous theme park when an irate customer stomps up to me basically dragging her son along.)

Me: “How can I help you?”

Customer: “My son wants to go on [Extremely Popular Attraction], but there are a ton of people in the way.”

Me: “You need to wait in line like everyone else, ma’am. May I interest you in getting a Fast Pass?”

Customer: *yelling* “JUST TAKE ME AND MY SON TO THE FRONT, GOD-D*** IT!”

Me: “If I let you to the front of the line, then I’d have to let everyone to the front of the line.”

Customer: “Then why don’t you do that, dumb b****?”

In Line And Out Of Line, Part 12
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10

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