Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Early Bird Gets To Worm Out Of It

| IL, USA | Crazy Requests, Time

(I work in an office that opens every day at 8 am. Everyday, we have appointments for various functions. Today, we have appointments for people to come in and complete paperwork, which requires that they bring certain documentation, like a photo ID or social security card. The earliest of these appointments is scheduled at 11:45 so that the morning can be spent on regular office duties. As a result, most of the staff, including myself, do not start until 11 am. This happens just as I am coming into work.)

Me: *to my coworker* “Hey, I’m going to start getting set up for our appointments today.”

Coworker: *indicating the only person sitting in our waiting area* “Great. He’s been here since 9 am for his appointment.”

(I’m a bit surprised that someone would show up over two hours early for an appointment, but start setting up by myself, since no one else has arrived yet. By the time the rest of the staff arrives to help, I am exhausted from rushing and pause to take a breather and check on the front desk. When I get there, the man approaches the desk.)

Man: “Excuse me, how much longer am I going to have to wait? I was hoping to be done by now.”

Me: “I’m sorry, sir, but we’re still getting set up. We’ll be beginning as soon as we can.”

Man: “Can’t someone just help me now? I’ve been waiting for a very long time.”

Me: “Sir, I’m sorry, but we’re not even scheduled to begin taking paperwork until 11:45. That is why we didn’t schedule any appointments until then. Our staff has actually only just gotten here, but we’re working as fast as we can to take you.”

Man: *grumbling as he sits down* “I shouldn’t have to wait. Someone should just be able to help me.”

(Having caught my breath, I leave the desk to check on the rest of the staff, and see that we are just about ready to begin, so I call the front desk to check in the man for his paperwork appointment, about ten minutes early. After waiting five minutes and seeing no sign of him, I go to the front desk to see that he is gone.)

Me: “Hey, where did that guy go?”

Coworker: “Oh, when I told him I could check him in and asked for the documentation, he said that he didn’t have it all. So, I told him he would have to reschedule, or go home to get it. So, he left.”

Me: “He showed up two hours early and didn’t even have everything we asked him to bring?”

Coworker: “That’s not even the worst of it. When he got here at nine, he asked to borrow a pen so he could start filling out the paperwork we gave him three days ago!”

(Let this be a lesson. If you have time to show up early, you have time to make sure you’re prepared!)

‘Word’ To The Unwise

| USA | Crazy Requests

(I am a server working a lunch shift when a woman and her teenage daughter are seated at my table. Many of our lunch portions are simply the smaller size dinner portions at a reduced price, so you can really get a nice deal by coming in early.)

Me: “Hi! How are you ladies doing today?”

Customer: “Oh, we’re fine. Before we order, though, I wanted to ask about the $10 off offer.”

(Our restaurant has a promotional club you can join online to receive coupons through email or the mail. We used to be allowed to just accept the coupon by looking at their smartphone, but our corporate office has just recently asked us to start taking physical copies.)

Me: “All right, great! Unfortunately, we just changed our policy about coupons and now require a physical copy. If you don’t have one, you can email it to us and I’ll have my manager print it out for you!”

Customer: “Oh, no, it’s not a coupon. We were told we could come in today and get $10 off.”

Me: *confused* “I’m sorry, I don’t understand. Do you remember the name of the manager who told you that? Or did he give you a business card with the discount on it?”

(My general manager will simply write a coupon on the back of his business cards on occasion.)

Customer: *sighs* “No! We were in here last night and the girl at the front told us we would get $10 off if we came in today!”

(At this point, I have no clue what she is talking about as the coworker in question has worked there for months and would never give out a “verbal” coupon.)

Me: “I’m sorry, ma’am, I can’t just give you $10 off. If [Coworker] really said that, then she didn’t have the authority to give you a discount.”

(I try to diffuse the situation by explaining to her about our promotional club and that she can quickly sign up and receive the coupon right there in the store. Then, we could simply print it out for her.)

Customer: “No! I was told I would get a discount! I don’t need a coupon! Just go tell your manager and he’ll give me my discount. You’re obviously incompetent.”

(I give up and go talk to my manager who is busy helping the kitchen crew prep for the night. Not surprisingly, he has no clue what she is talking about and tells me he needs a physical coupon. I head back to the woman and relay the news.)

Me: “I’m sorry, ma’am, we have to have a physical copy of a coupon. And unless something is wrong with the service or food, my manager can’t just give away discounts.”

Customer: *huffs* “Did you even speak to your manager?”

Me: *offended* “Actually, ma’am, I did. And to tell you the truth, I agree with him wholeheartedly, as a part of this new policy is that I, as a server, have to provide proof of discount for a coupon, or the difference will come out of MY pocket.”

(She motions to her daughter who hasn’t said a word throughout this whole exchange to stand up.)

Customer: *as she collects her stuff* “So, your manager refuses to honor his word?”

Me: “If he had actually told you himself, I’m sure he would give you a discount. But since you told me that [Coworker] told you this, then no, we cannot honor her word.”

Customer: *dragging her daughter away who is just shaking her head* “Fine! But your manager needs to keep his word!”

(Honestly, I’m just glad she didn’t try throwing a tantrum. I’m still amazed at the things some people will try just to save some money!)

Baby Cart

| MI, USA | Crazy Requests, Family & Kids

(I am a fifteen-year-old man. I’m pulling in carts from the parking lot and putting them in the lobby so customers can just grab a cart and go shopping. I have just set a large group of carts as a young woman comes up to me pulling a stroller.)

Woman: “Hey, can you watch my baby while I go get groceries, please?”

Me: *startled* “Ma’am, you can bring your baby inside.”

Woman: *ignores me* “Thanks, here.”

(The woman pushed the stroller to me and I caught it to prevent it from rolling down the hill from the store’s entrance. I was stuck at the entrance, seriously worried that, at 15, I just got stuck with a kid. A few minutes later the lady came out with an armful of groceries, grabbed the stroller, and without even a thank you walked away…)

Doesn’t Give A Truck, Part 3

| AZ, USA | Crazy Requests, Money

Caller: “I need to place an order for a 10′ truck.”

Me: “No problem, ma’am! Can I start with your phone number?”

Caller: “My WHAT?”

Me: “Your phone number, ma’am?”

Caller: “Why do you need my phone number?”

Me: “I’m building a customer profile for you, so we can contact you with your rental information later.”

Caller: “Well, I don’t want one. Just reserve a truck for me.”

Me: “I’m sorry, ma’am, but I can’t finish making a reservation if I don’t have a name and phone number to put on it.”

Caller: “So now you want my name, too? I’m not letting you data-farm me!”

Me: “Ma’am, we aren’t data-farming you. We just need to know who’s renting the truck.”

Caller: “Just put me down as ‘Jane Doe.’”

Me: “Okay… I still need a phone number.”

Caller: “Again? Fine, just put [phone number].”

Me: “All right, thank you, ma’am. We’ll just skip the email address for now…” *clicks buttons*

Caller: “What, and now you want my email? I thought this was a rental company?”

Me: “I don’t need your email address; it’s an optional step for people who want us to email them their order information.”

Caller: “Well, I’m not giving it to you. I don’t want my inbox to get spammed with junkmail.”

Me: “All right, ma’am. So will you be using this rental in the [Township] area?”

Caller: “How do you know I’m from [Township]?!”

Me: “Well, that’s the center you called, so I assumed that’s where you want to—”

Caller: “Are you tracing my call? If you knew that, then why did you ask for my name?”

Me: “Ma’am, you called a [Township] [Rental Company] dealer. No one is tracing your call.”

Caller: “How do I know you’re not tracking me right now? Can you tell where I am?”

Me: “I can’t, ma’am… I have no idea where you are.”

Caller: “Good. Keep it that way.”

Me: “So, do you need it for the [Township] area?”

Caller: “Where I go with my rental is my business. All YOU need to know is that I’m picking it up at your center at 10:00 am tomorrow and I’m dropping it off before you close. ”

Me: “Okay, got it. Let me see what’s available…” *skips a few forms to get to the truck list* “All right, I see a 10′ truck here, but it won’t be available until tomorrow afternoon. Is that still okay?”

Caller: “No, you’re not listening. I said I need it tomorrow at 10:00 am.”

Me: “I understand that ma’am, but our 10′ trucks are booked all morning. Would you like me to check other nearby centers to see if there are more available?”

Caller: “No, you’re still not listening. I need it at YOUR center at 10:00 am. I didn’t call a different center because I don’t want it at their center. I need it from THIS center, and I need it at 10:00 am.”

Me: “Well, in that case, would you consider an alternate truck size? I see here that the 15′ truck would be available in your time frame.”

Caller: “NO. I DO NOT WANT A 15′ TRUCK. Stop trying to up-sell me and give me the truck I asked for.”

Me: “I’m trying to ma’am, but I’m telling you it’s booked for tomorrow morning. Someone else will have it.”

Caller: “Then what’s the point of calling ahead?”

Me: “Ah… you called the night before. That’s still very short notice.”

Caller: “So how far in advance am I supposed to call?”

Me: “Well, first of all, the weekends are very busy, and you’re calling on a Friday night to pick up a truck on Saturday. If you want a better shot at getting a truck you should try reserving a week or two in advance and set it up on a weekday. I know Tuesdays tend to be very slow—”

Caller: “Well, I didn’t know I would need a truck a week ago, and I have to work during the week.”

Me: “Yes, ma’am, and that’s typically the case for everyone.”

Caller: “So instead of giving me what I ask for, all you can do is make excuses.”

Me: *slightly agitated* “Ma’am, I am doing the best I can for you. You’re telling me what you want, and I’m telling you what we have. What I have is a 15′ truck that you can pick up tomorrow at 10:00 am and keep all day. Frankly, I’m shocked I can offer that deal on such short notice. If that doesn’t work for you, then I’m afraid you’ll have to alter your plans a little bit to fit the situation.”

Caller: “Fine, whatever. I’ll take that one. I’m tired of hearing you b**** and moan.”

Me: *takes a deep breath* “All right, ma’am, I have the 15′ truck scheduled to pick up at 10:00 am. The price will be $29.95 plus $0.79 per mile and a $1 environmental fee.” *a feeling of dread creeps in* “Which credit card would you like to use to confirm this reservation?”

Caller: “NOW, HOLD ON! First you want my personal information, and now you want my CREDIT CARD?!”

Me: “Ma’am, we aren’t going to charge it. We just need it to—”

Caller: “THE H*** YOU AREN’T! After all this trouble you’re giving me, now you’re trying to hack my bank account? If you think I’m giving you something as valuable as that over the phone, then you’re crazy. I’ll pay in cash.”

Me: “I understand, but I can’t put a hold on the equipment without a card number.”

Caller: “So now you’re blackmailing me? You’re going to hold my rental hostage until I give you what you want? GO F*** YOURSELF!” *hangs up*

Related:
Doesn’t Give A Truck, Part 2
Doesn’t Give A Truck

Wouldn’t Want To Be In Her Prescription Shoes

| USA | Crazy Requests, Technology

(I work at a call center for one of the nation’s largest insurance firms. Today I’m handling an irate caller who’s very upset that she can’t get back more money on her last claim for her prescription shoes.)

Customer: “This is absolutely disgusting! I’ve been a member for ten years and this is how you treat me?”

Me: “Ma’am, I’m sorry, but $500 is the annual limit for footwear so you’ve already gotten the maximum rebate. That’s the same for everyone no matter how long they’ve been with us.”

Customer: “I don’t care about anyone else! I’ve been with you for ten years and I expect to be shown some gratitude!”

Me: “Ma’am, you’ve only been with us for a year at the most.”

Customer: “WHAT?! HOW DARE YOU! How dare you say that to me! Do you know who you’re talking to!?”

Me: “Yes, you are [Customer] of [Address]. You activated your policy [number] on [Date that’s just barely 12 months from today] and so far have tried to defraud us several times claiming you deserve more money than your policy allows.”

Customer: “HOW THE H*** DO YOU KNOW ALL THAT?!”

Me: “It’s right here on my screen, in your profile. We do pride ourselves on making sure we keep detailed records and know everything important about our customers so we can handle their issues at a moment’s notice.”

Customer: “F***!” *click*

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