Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

The Caper Crusader

| Germany | Bad Behavior, Crazy Requests, Food & Drink

(I am at a restaurant for dinner. A customer on the next table orders roast pork. The recipe used by the restaurant includes capers. I sit down a few moments before his food is served. He doesn’t even touch it but immediately speaks up.)

Guest: “Wait, there’s capers in there! I asked for a roast pork without capers!”

Waitress: “Oh, I’m very sorry. I guess the kitchen didn’t read to leave the capers out.”

Guest: “Well, I hate capers! I’m not going to eat that.”

Waitress: “Let me take it back. I’ll bring you a new one without capers.”

Me: “You’re going to throw it away, are you?”

Waitress: “Well, yes.”

Me: “You can give that to me then. I was going to order it anyway, and I don’t mind the capers.”

Guest: “What? You can’t have that!”

Me: “Why?”

Guest: “It was prepared for me! You can’t have my food!”

Me: “Huh? I thought you didn’t want it?”

Guest: “I don’t!”

Me: “Then they’re just gonna throw it away anyway. That would be a waste.”

Guest: “You can’t have MY food! It was made for ME, not YOU!”

(Something flicked his switch at this moment – he’s calling me things like parasite, saying that I just want him to pay for my meal. Note that they wouldn’t have charged him for the faulty order; I would have paid for it. Enter the restaurant owner.)

Owner: “What is going on here?”

(The waitress explains the situation to him, he looks at me, and I confirm. The other guest is still fuming and mumbling under his breath.)

Owner: “So you don’t want the roast with capers?”

Guest: “I don’t! I hate capers!”

Owner: “You don’t want it, but you also don’t want anyone else to have it?”

Guest: “No! It is my food and my money!”

Owner: “You gave it back, so it isn’t your food. I’m not going to throw perfectly good food away if someone else wants it. Also, I refuse to serve people who do not know how to behave.”

Guest: “What does that mean?!”

Owner: “It means we will not serve you today. Please leave. You don’t need to pay for your drink, just get out.”

(The guest left, muttering that he wouldn’t want to eat at this ‘crappy place’ anyway and he wouldn’t be back. The owner did not give me the other guest’s food, stating it was no longer hot enough and he didn’t want to serve me food that wasn’t hot. However, when I left, they gave it to me in a doggy bag.)

It’s Payback Time

, | Bangalore, India | At The Checkout, Crazy Requests, Liars & Scammers, Money

(I am working part-time as a cashier in a cafeteria in a large college campus where I am a student. A young man accompanied by a girl approaches my counter. The man starts to order.)

Customer: “Listen, I will pay you later. You can trust me.”

Me: “Sorry, I need payment first before we can serve you the items you ordered.”

Customer: “You can trust me. Everyone on this campus knows me.”

Me: “I still need payment first as I have never met you before and don’t know you. My till cannot come up short. So if I let you have these items without you paying for it then I will have to pay for it out of my pocket. Since you are well known on campus as you said, perhaps you can find someone here in the cafeteria who will let you borrow some money.”

Customer: “No, you don’t understand. You can easily find me in the campus. I will be either in my room in the [Dorm] which is very close by, or in the [Department]. You can ask anyone in the campus.”

Me: “Sorry, but you seem to be suggesting that I just give you the items you ordered now and then I run about the campus to collect payment from you later in your dorm or your department. Obviously I cannot do that. As your dorm is close by, can’t you just get some money from your room?”

(The customer just glared at me for a few seconds, let loose a string of expletives, and stormed out with the girl following behind. If he was trying to impress the girl about how important he was, he went about doing that in a very stupid way. He cannot expect a random person to pay for his date!)

Taking Inventory And An Earful

| USA | Crazy Requests, Extra Stupid

(I work in Jewelry at a well-known department store chain. It’s a few hours into our Black Friday sale, and I have just moved on to our next customer waiting, who asks to see a pair of gold earrings in our case.)

Me: “These are 18k yellow gold, and the full price is [price], so the discount today is—”

Customer: “No, I’ve looked at these earrings before. They are supposed to be 14k, at [much lower price].”

Me: “Oh, we had several different versions of this earring in stock; it’s a common shape. You were probably looking at an earlier pair we had.”

Customer: *getting angry* “No, it was THESE EARRINGS. I saw these earrings a year ago, and I’ve been watching them all this time, waiting for this day to come and buy them. This is bull-s***!”

Me: “I’m sorry, ma’am… but if it’s been that long, they were probably sent back to the vendor. We remove older pieces every month to make room for the newer pieces coming in. We did have about five versions of this style of earring, but I remember sending some back about half a year ago.”

Customer: “This is bull-s***! It was THESE EARRINGS! I looked at them just a month ago! You’ve changed the tags on them. This is fraud!”

Me: “Ma’am, we haven’t changed the tags on these earrings. The ones you saw were a different pair. I can check the back-stock to see if we have any left.”

(I check, and find a larger 14k pair at the same price as the ones in the case, and a smaller 14k pair with a price halfway between what we have and what she wanted. I bring them out to show her.)

Me: “Ma’am, it looks like we only have two versions left. This pair is the cheapest we have right now. The ones you saw before were probably smaller than these—”

Customer: *now gesturing to the new earrings I’m holding* “No, THIS was the pair I saw! And now the price is different! This is fraud!”

Me: “Ma’am, like I said, we had several of these earrings. The pair you saw was either purchased by another customer, or sent back.”

(She refuses to believe me, and continues complaining as she shops, using the words “fraud” and “bull-s***” repeatedly. She decides to buy the earrings along with a few other pieces, and complains to my manager while I am ringing her up about “waiting a year for these earrings” and us “changing the tag”. My manager tells her the exact same thing I had about the earrings she wanted either being bought by someone else or sent back, but the customer insists the pair I am ringing up are the ones she had seen, conveniently forgetting she had said the same thing about the pair in the case! She finally leaves after getting the contact info for someone “higher up” to complain to, and my manager shoots me a sympathetic look.)

Me: *sighing heavily* “That’s not fraud; it’s called ‘Inventory’. I don’t think she knows how stores work. Who expects something to still be there after a year, anyway?”

What A Hard Case

| Denver, CO, USA | Bad Behavior, Crazy Requests

(We own both a cell phone accessories store and a kiosk in the same mall. A customer is at the kiosk and can’t find anything she likes and is agitated because of it. She is told to come into our store because we have a wider selection of cases. The customer is also currently using a case she bought from us three months ago. She is an older lady of around 45.)

Me: “Hello, how you doing today?”

Customer: “Hey, I’m very agitated right now. My experience at your kiosk was horrible!”

Me: “I’m sorry; what happened?”

Customer: “The guy made me try on your case and it was hard to take off—” *should be a good thing for a phone case so it doesn’t pop off easily* “—and I cannot find a case I like.”

Me: “I’m sorry about that; we have a lot more to choose from here. Let’s find one that fits your needs.”

Customer: “I need one that’s very protective.”

Me: “Okay, all the protective ones are over here.” *I show her our best cases*

Customer: “Noooo, these are plain and ugly!” *walks over to the shiny, flashy, fashionable cases* “How about these?”

Me: “Those aren’t too protective. They’re mainly for looks and show but they aren’t bad if you’re extra careful with your phone.”

Customer: “No, I’m super clumsy. I drop it all the time.”

Me: “Then I’d stick with the higher quality cases.”

Customer: “But I don’t want them! Oh, my god, I’m sooo irritated right now. I don’t know what I’m gonna do!”

Me: “Yeah, it’s a tradeoff. It’s hard to have a perfect case that does everything at the same time.”

(She chooses one.)

Customer: “I’m just gonna go with this one. I hate the one I’ve been using from you guys. it keeps falling out of the case! What is the total?! I’ll pay more if I have to. I want to get out of here now!” *very loud and freaking out*

Me: “I’m sorry to hear that. It’s not supposed to do that. I won’t charge you for the new case, only the difference.”

Customer: “That’s the same as charging.”

Me: “No, it’s not, ma’am. This case is $40+tax but you only have to pay $10+tax to cover the difference because the case you had was $30.”

Customer: “I am so annoyed right now I’m about to go crazy… You guys don’t understand business and I’m going to report this to the BBB. This is why people love Apple, because they take care of their customers.”

Me: “I’m sorry, ma’am. Technically I’m supposed to charge you the full $40+tax for the case. Our return policy is seven days and our exchange policy is fourteen days. It’s been three months and I’m still allowing you to exchange it.”

Customer: “I’m never coming back again! You guys don’t understand anything! I’m never coming back.”

Me: “That’s fine, ma’am. Some people will like our products ad policies and some won’t. It’s not for everyone.”

Customer: “You don’t understand anything!”

Me: “Yes, I actually do, ma’am.”

Customer: “No, you don’t! I’ve worked in sales for over twelve years!”

(Obviously why she’s stuck in sales for 12 years. My boss comes out.)

Boss: “What is going on here?”

(We explained the situation.)

Boss: “Okay, ma’am, let me look up your purchase history on the system so we can further assist you.”

Customer: “NO! I DON’T WANT TO GIVE YOU ANYTHING. THIS IS STUPID. I AM SO DONE!”

Boss: “You know what? Just take it and leave.”

Customer: “OKAY! I’M NEVER COMING BACK!”

(She leaves.)

Boss: “I just want her to get out.”

(I don’t appreciate people trying to get things for free and abusing/ignoring company policies as if they’re above everyone else, but at the end of the day she got a free case after using ours for three months.)

The Perfect Catalog Response

| HI, USA | Bizarre, Crazy Requests

(I work in a large, chain department store. We have sales every week, and mail out catalogues for every sale, along with newspaper ads, commercials, etc. During a busy Saturday sale during the holiday season, I’m working in the woman’s clothing section. A tiny, elderly lady shuffles through the door, spots me, and heads in my direction.)

Me: “Good afternoon!”

Customer: “Hi. You had a sweater in your catalogue.” *a moment’s pause* “Where is it?”

Me: “…”

(I immediately envision all the ways this conversation can go horribly, horribly wrong, but while I’m standing there petrified, she turns her head to the side.)

Customer: “Ah, there it is.”

(She shuffled off into the racks. I blinked, let out a long breath, and scampered away. This tale raised much hooting laughter in the break room later. Never has an employee in that situation been let off the hook so neatly!)

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