Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Next Christmas Will Look Crazy

| UT, USA | At The Checkout, Crazy Requests, Holidays

(It is about a month after Christmas, all our remaining Christmas ornaments, trees, decorations, etc. are up to 90% off. This woman comes in and pretty much clears us out of what we have remaining. She buys over $2000 of Christmas supplies, and most of it is under a dollar. She came in about three and starts to get rung up at about six.

Woman: “Can you get all of this rung up as quickly as possible? I have somewhere to be in thirty minutes.”

(We ended up having to get all our cashiers ringing her up all at once so she could get out on time, causing everybody else to wait.)

Tis The Season For Unreason, Part 4

| Phoenix, AZ, USA | Crazy Requests, Holidays, Time

(I work at a kitchen and bath store. It’s the day before Christmas Eve and the store is closing at noon. I’m closing the gates to the parking lot as a car pulls up.)

Man: “Open the gate.”

Me: “Sorry, sir, but we have closed until Monday for the holiday.”

Man: “No. We are going on vacation and we need to order faucets, so you are going to let us in.”

Me: “Sorry, but I can’t. Our systems are already shut down, the store is locked, and the alarm system is already on. There will be no business done until Monday.”

Man: “This is ridiculous. Open the gates and let me get what I want.”

Me: “I’m sorry. You will have to come back on Monday.”

Man: “No. I work, unlike what you are doing right now, on Monday.”

Me: “You can call in an order and pay over the phone.”

Man: “That is not acceptable. I demand to speak with your supervisor.”

Me: “They have already left. As I said, the store is closed.”

Man: “I’ll file a complaint.”

Me: “Sir, I’m not even on the clock right now. The store is closed. Everyone has gone home. It’s a holiday. The gate is closed. Come back on Monday.”

Man: “I’ll have your job!”

(He finally drives away and I finish locking the gate and go home. Monday, we get a phone call:)

Me: “Hello, [Store]. My name is [My Name]. How can I help you?”

Man: “I want to file a complaint! Your employee would not let me into the store on Wednesday!”

(I put him on hold and tell my boss. She knows the situation, so I put it on speaker.)

Me: “Can you explain the situation, sir?”

Man: “She locked the gate on me! I asked to be let in, and she refused. She was rude and told me that I was not allowed in!”

Boss: “Can I have your name, sir? And what time was this?”

Man: “Noon.”

Boss: “Sir, the store closed at noon that day.”

Man: “She was rude!”

Boss: “Sir, if she refused you entrance to a closed store, she was doing her job.”

Man: “She should be fired for her attitude!”

Boss: “You want me to fire an employee for telling someone they cannot get into a store when the store was closed?”

Man: “Yes!”

Boss: “Sir, please never call here again. It was a holiday, she did her job, and you are not the center of our universe. You harassed my employee and are now trying to interfere with her well being. Goodbye.”

Man: “I’ll sue!”

Boss: “Try it.”

Related:
Tis The Season For Unreason, Part 3
Tis The Season For Unreason, Part 2
Tis The Season For Unreason

Should Have Framed It Differently

| London, England, UK | Crazy Requests, Holidays

(I am a picture framer. Generally my waiting list is around 4 – 6 weeks. It is the week before Christmas. A customer comes into the shop and I greet them; they start discussing the job and I make sure to mention I will not be able to complete any orders in time for Christmas; just to check before we go through all the detail.)

Customer: “No, that’s fine; I don’t need it for Christmas.”

(We carry on and it’s a fairly big job with lots of lots of different mouldings to be ordered. I tally it all up.)

Me: “It could be done for the end of January.”

Customer: “Oh, but I need it for Boxing Day.”

(Boxing Day is Dec 26th and a bank holiday in the UK…)

Not Paying Top Dollar

| CA, USA | Crazy Requests, Technology

(I sell mobile phones at a large electronics store. It’s six days before Christmas. There are sales on certain smartphones for $1 if the person has an existing contract. We have eight pagers out. A woman approaches the help desk.)

Customer #1: “Excuse me; I need to upgrade my phone. I want the $1 iPhone.”

Me: “We have eight customers ahead of you. The wait will be at least an hour.”

Customer #1: “This is ridiculous. I’m on my lunch. I need a phone NOW.”

Me: “I’m sorry, but these customers in line have been waiting over an hour. All our associates are busy helping customers.”

Customer #1: “Why aren’t there more people working? This is so stupid. I need the $1 iPhone!”

Customer #2: *waiting in line* “It’s only a few days before Christmas, lady. Did your really think you could waltz into this store and get a phone for $1 and not wait a long time? Geez, lady!”

(With her face very red, the customer took the pager and waited in line. I guess she wasn’t on her lunch after all, because she waited in line for 70 minutes. When it was finally her turn, we couldn’t upgrade her phone because her bill was past due!)

Christmas Is Just A Game To Her

| Winston-Salem, NC, USA | Crazy Requests, Holidays, Time

(I am working in the service department for a retail company. We are closing early on Christmas Eve. It’s currently 45 minutes till we close and a phone call comes in.)

Me: “Hello, how may I help you?”

Caller: “Yes, I’m looking for this game, [Game]; do you have it?”

Me: *looking up the game* “Yes, we do, ma’am.”

Caller: “Great, what time do you close?”

Me: “We close in about 45 minutes.”

Caller: “I’ll be there in an hour.”

Me: “Ma’am, we close in 45 minutes. We won’t be open in an hour.”

Caller: “I’ll be there in an hour and you better be open or I’m breaking in.”

Me: “Ma’am, you have to be here before five pm or we will be closed.”

Caller: “I’m buying this game for my kid. You ruin my Christmas and I’ll ruin yours.”

Me: “Ma’am, we will be leaving at five pm to have Christmas with our families. Please be here before five. Thank you.” *hangs up*

(As the employees were leaving about 5:15 there was a woman banging on the doors and screaming obscenities about how she would ruin Christmas for everyone.)

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