icon_bizarresilly

Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

icon_transportation

Doesn’t Give A Truck

AZ, USA | Crazy Requests, Transportation

Caller: “Hey, my tire just blew out, and I need a tow truck.”

Me: “Oh, dear! Let me get you over to roadside assistance. They can help you out.”

Caller: “Why can’t you help me? Aren’t you at [Rental Company]?”

Me: “I’m with the sales department, sir. You need to talk to roadside assistance.”

Caller: “Well, why don’t you sell me something, then? Can’t you rent me a tow truck?”

Me: “No, sir, we don’t rent those out.”

Caller: “But I know you guys have one. I saw it on your lot. Just name your price!”

Me: “Sir, even if I could rent it out to you, how would you get there to pick it up if your truck has a flat?”

Caller: “Oh, I’ll just walk.”

Me: “You’ll what? How far away are you, sir?”

Caller: “Oh, we haven’t even left the parking lot. I can see your office from here.”

Me: “You… uh…”

Caller: “Is this John? Can you tell him to come over here and rent me a tow truck?”

Me: “Sir… why don’t you just walk over to the office and ask?”

Caller: “Well, it’s hot outside, and I didn’t want to leave the truck if I didn’t have to.”

icon_crazyrequests

Do Not Call, Can Not Call

| Toronto, ON, Canada | Crazy Requests

(I work at a call center that does follow-up calls for a financial company, to make sure everything goes smoothly with the clients’ accounts. Usually we are the ones that call the customer, but sometimes we get inbound calls and have to get the customer’s information to look up their account. On this particular occasion, I get an inbound call.)

Me: “Hi, this is [Company]; how can I help you today?”

Customer: “What do you people want?”

Me: “I’m sorry, ma’am, I don’t understand. You’re the one calling us?”

Customer: “I’m sick and tired of you telemarketers always calling me. I don’t want to buy whatever you’re trying to sell me.”

Me: “We’re not telemarketers, ma’am. This is [Company]. We’d likely be contacting you because you’re a client of ours, unless someone gave us your phone number by mistake. Do you happen to have a loan with us?”

Customer: “Yeah, so?!”

Me: “Then we would have tried to contact you regarding your account.”

Customer: “I already have a loan; I want you people to stop calling me! I’m on the do-not-call list and you people are calling me at least twenty times a day!”

(I know this is not true, because it is company policy to never call more than once every several days, and even if the policy wasn’t in place we wouldn’t have the time to call the same client over and over. By now I realize that the customer is too angry to listen, and I want to fix things as quickly as possible.)

Me: “Well, if you’d like, I can take note in your file that you do not want to be contacted. I can also update your account so that transactions can be made automatically so that we don’t have to call you for authorization, and you can keep track of things on our website instead?”

Customer: “Yes!” *muttering profanities* “Do that now!”

Me: “Certainly, ma’am, could I have your first and last name?”

Customer: “No!”

Me: “Sorry? I just need to match up your file. Could I have the phone number that we’ve been calling you at, then?”

Customer: “I don’t give out that kind of personal information.”

Me: “We would already have your information, ma’am, if you have a loan with us. I just need a name or a phone number to search so that we know who it is that doesn’t want to be called. You called in to us, so I don’t have your information in front of me.”

Customer: “No, I’m not going to give you my information!”

Me: “What…?”

Customer: “Are you a f****** idiot? Just stop calling me!”

(The customer hangs up. I’m baffled what to do, and I’ve already searched the inbound number, but it is a different number than the one we would have contacted and shows no search results in our system. After a minute of thought, I figure I should tell my manager, and I walk into his office. He is on the phone with a customer.)

Manager: “Ma’am, I would be happy to hear your complaint, but there’s not much I can do unless you tell me when you called so I can find out who you were talking to. No, we already have your information; I’m not trying to get anything personal from you… Could we have the phone number you want us to stop calling then? What…? Why not?”

icon_crazyrequests

Don’t Count Your Chickens

| England, UK | Crazy Requests, Food & Drink

(Every summer, a group of young Italian students come over to study English, and they eat dinner everyday at our canteen.)

Girl: “Pasta.”

Me: “Which one? I have chicken and plain pasta?”

Girl: “This.” *points at the chicken pasta* “No chicken.”

Me: “You can have the plain pasta, then?” *points at the plain pasta*

Girl: “No, this. No chicken.”

(Guess who had to pick all the little pieces of chicken out from the chicken pasta?)

icon_crazyrequests

Doesn’t Know What He’s Complaining Four

| UK | Crazy Requests

(I work in a shop where customers can order things online that will be delivered to the store, which they can then come to collect. One day a customer comes in and wants to collect a parcel.)

Customer: *throws slip of paper at me*

Me: “Hello, I assume you’d like a parcel collecting today. That’s no problem. I’ll just search the system for you.”

Customer: *grunts*

Me: “Right, I’ll go get these out of the back for you; I’ll just be a minute.”

(I return with four parcels.)

Customer: “I ORDERED TEN ITEMS! WHY ARE THERE ONLY FOUR PARCELS?!”

Me: “The people who package the items often put more than one item in each bag to save on packaging materials. It wastes less plastic so it’s better for the environment, but there will be the ten items in there.”

Customer: “BUT I ORDERED TEN ITEMS! ARE THERE TEN ITEMS IN THERE?!”

Me: “Yes, ma’am, there are. There are ten items on the slip. they’ve just condensed them into four parcels.”

Customer: “PROVE THAT THERE ARE TEN ITEMS!”

(I show her the slip that lists the items in the packages.)

Customer: “THAT PROVES NOTHING! I WANT MY TEN ITEMS!”

Me: “Right, but the slip shows there are ten items, so there are ten items. Would you like me to open the parcels to show you the ten items?”

Customer: “NO! DON’T YOU DARE OPEN MY PARCELS! PROVE IT ANOTHER WAY!”

(I end up feeling through the bags of the parcels to try feel these ten items.)

Customer: “If I get these home and there aren’t ten items I’m going to complain to your manager!” *storms off*

icon_closedsign

You Must Stay Past Four-th Of July

| IL, USA | Crazy Requests, Time

(I’m the store manager to a fairly large nationwide pool supply company. It’s currently the fourth of July. I’m the only employee working due to labor cut backs so I’ve stopped answering the phones with our usual long greetings. Instead I’m answering with the company name, my name, and our hours, since that seems to be all anyone is calling to ask for. The phone rings while I’m ringing out a customer.)

Me:: “Thank you for calling [Store]. This is [My Name]. We are open until four today.”

Customer:: “Are you open today?”

Me:: “Yes, ma’am. We are open until four.”

Customer: “Oh, my goodness! How can they make you work on the fourth of July?! That’s so unpatriotic!”

Me: “I don’t mind. We get to close early today.”

Customer: “What time do you close?”

Me: *while trying hard not to roll my eyes so the other customer doesn’t witness my irritation* “We close at four.”

Customer: “Well, your website says you close at eight!”

Me: “That’s our regular time, ma’am. Today we close at four.”

Customer: “Well, that’s just not going to work. Can you stay open an extra hour for me? Don’t you have stuff to do around there after close? You can take your time and I’ll be there around five.”

Me: “No, ma’am. I can’t stay open until five. We close at four.”

Customer: “Well, that is not going to work for me. I’ll be there at five.”

(She hangs up before I could tell her I won’t stay. Ten minutes before four I have three customers walk in so I end up getting stuck until 4:30 pm helping them and I don’t get to my car until almost five pm. As I’m putting my purse in the car an older woman approaches me and I recognize her voice as the lady from the phone earlier.)

Customer: “Excuse me. I was hoping you could help me.”

Me: “I’m sorry, ma’am, the store is closed. I could maybe answer some questions?”

Customer: “No, I need some pool shock. You can’t just go back in and ring me out for a box? I’ll pay cash.”

Me: “I’m sorry, but the alarms are set and the cash is in the safe. I can’t go back in until tomorrow morning.”

Customer: “That’s just not right. I told you I wouldn’t be here until five! I know you helped other people after four! I saw you when I drove passed to go to the grocery store!”

Me: “Ma’am, if you would have come in at that point, before the doors were locked, I could have helped you, but since you went to the grocery store first my hands are tied.”

Customer: “This is ridiculous! [Competitor] would help me!”

Me: “I think they closed at five today. You can try to see if they will still help you.”

Customer: “I can’t believe how selfish you are! I’m going to call your boss and let him know what you’re doing!”

Me: “Okay, ma’am. The corporate number for complaints is [number]. Have a great night.”

(The customer stormed off complaining as I got in my car. Three days later my district manager called and asked if I had kicked an old woman out of my store before close on the fourth. I explained the situation and my company, staying true to who they are, gave the customer a $20 gift card.)

Page 15/339First...1314151617...Last