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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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A Tale Of Two Charities

| Leeds, England, UK | At The Checkout, Crazy Requests

(I work in a charity shop which supports elderly people. A customer puts two books on the counter.)

Customer: “I want to exchange this for this.”

(I look at the books and assume she’s had a moment.)

Me: “Oh, this has an [Animal Charity] price ticket on, not [My Shop].”

Customer: “Yes.”

Me: “I’m afraid I can’t exchange it, because you didn’t get it from here.”

Customer: “You mean I have to take it all the way back there?”

Me: “I’m afraid so, because we’re not affiliated with them.”

(The customer sighs sadly and buys her book, which cost 99p. She then leaves on the epic trek to the Animal Charity shop, located five shops down from us.)

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Common Sense Does Not Register

| IL, USA | Crazy Requests, Extra Stupid

(I’m working the service desk when a guy comes up with a sheet from a registry.)

Customer: “This is my daughter’s registry. We tried to go online to delete this item –” *points to an item* “– but it won’t let us. Can you do that for me?”

Me: “Unfortunately not. She would have to go in and do it herself. And the item has been purchased?”

Customer: “Yeah, we bought it.” *sighs in frustration* “There’s a flaw in the system!”

Me: “Did you have the cashier scan this when you purchased it?”

Customer: “Well, we purchased it at a different store.”

Me: “Did you purchase it at a different location or did you get it at a different store altogether?”

Customer: “A different store altogether. So you’re saying you won’t take it off? This is a flaw in the system.”

Me: “Sir… we cannot take it off if you didn’t purchase it at our store. We cannot do anything with it on our end. We have NO access to people’s accounts. If you purchase it in our store or online, we can fix it then.”

Customer: “Why not? So if I buy it here, take it off, and return it, will that take it off the registry? Then no one else can buy it for her.”

Me: “No, because once you return it, it returns back to the registry.”

Customer: “Well, that’s a flaw they should fix. I get that they want to keep the business in the store, but I bought it; I should be able to take it off the registry!”

Me: *fed up after having a long night* “It’s. Not. A. Flaw. We can’t have it so anyone can go in and change things. If that were true, then things could be taken off EVEN IF THEY WEREN’T PURCHASED!”

(The man then walks out, still mumbling about how there’s a flaw in our registry system. Sadly, this was not the first time someone has asked me to take something off a registry that they did not buy in our store.)

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A Surge Of Dumbness

| MO, USA | Crazy Requests, Extra Stupid, Popular, Technology

(I work for a copier/printer repair company. We make one brand, but also work on others. A customer with one of the ‘other’ brands at a high school had a problem that had been going on for weeks; even the factory support was baffled. After yet another attempt, another teacher comes into the room.)

Teacher #2: “Your printer still isn’t fixed yet?”

Teacher #1: “No, these guys have no clue in how to fix things, I guess.”

Me: *fumes silently, with 15+ years of experience in the field while looking through yet another manual for something I haven’t tried yet*

Teacher #2: “Just where did you get that printer anyway?”

Teacher #1: “Oh, it was in the dumpster; the IT guys had thrown it out because it’d been hit in a power surge.”

Me: “Uhm, what did you say?”

Teacher #1: “Oh, yeah, I mean it looks brand new, so it should be good, right?””

Me: “…I’m sorry. I don’t think I can fix this. Here’s your bill.”