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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Customers Are Cry-Babies

| London, England, UK | Bad Behavior, Crazy Requests, Family & Kids

(I work in a clothing store with 3 floors, and the fitting rooms are on the top floor. I have been chatting with a customer, admiring her adorable baby. Five minutes later, I notice the stroller is in the corner, baby fast asleep, but the mother is nowhere to be seen.)

Me: *on the store walkies* “Hey, guys, I’ve got a sleeping baby downstairs and the mother doesn’t seem to be down here. She’s blonde with a cool red leather jacket. Can anyone see her on their floor?”

Colleague: “Yeah, I just put her in a fitting room up here! Let me check in with her. I didn’t know she had a kid with her!”

(A couple of minutes pass.)

Colleague: “Yeah… She’s ‘just trying on a couple things and will be back in a minute.'”

Manager: “Um, no. Can you let her know that we are not responsible for her child, and she needs to come downstairs right away? We have a customer lift so she can bring the stroller up to the fitting rooms.”

Me: “Oh, god, it’s crying. What do I do?”

(I enjoy the cuteness of babies, but they freak me out.)

Colleague: “She’s on her way down, and she is NOT happy.”

Me: “Neither is her baby!”

(The customer comes stomping down the stairs, various items of clothing hanging off of her.)

Customer: “WHAT DID YOU DO?! SHE WAS SLEEPING!”

Me: “Ma’am, I haven’t touched the stroller at all, but you really can’t leave your child unat—”

Customer: “Ugh, well, of COURSE she’s crying. You need to rock the stroller back and forth! God!! What kind of idiot are you?!”

(My manager appears, as if by magic.)

Manager: “Ma’am, my staff are not your babysitting service. We have elevators and large fitting rooms specifically for our customers who want to bring their children while they shop. We will be as accommodating as possible, but you cannot just leave your baby down here without saying a word. Frankly, I don’t understand why you would want to leave her with a complete stranger. Please stop shouting at my employee. Honestly, the noise is just making your baby cry more.”

(The customer gapes like a fish for a minute, embarrassed, mutters a rather sulky apology, and goes back upstairs – with the baby, this time.)

Me: “You’re a lifesaver.”

Manager: “Why would she leave that baby here? You could be a psychopath for all she knows.”

Me: “…Thanks?”

This Is Why We’re In A Recession, Part 43

| Vancouver, BC, Canada | Crazy Requests, Extra Stupid, Money

(Working for a large retail chain, our manager had decided that we would no longer accept checks, since they usually ended up bouncing. A customer walks up to the counter with an armful of stuff and pulls out his checkbook.)

Me: “Sorry, sir, but we don’t accept checks here.”

Customer: “But I prefer using checks.”

Me: “Sorry, we don’t accept them… How about your debit card?”

Customer: “I can’t use that. There’s no money in the account.”

Me: “Um… is this the same account for the check you were going to write?”

Customer: “Of course!”

Related:
This Is Why We’re In A Recession, Part 42
This Is Why We’re In A Recession, Part 41
This Is Why We’re In A Recession, Part 40

Don’t Count Your Chickens Before They’ve Burned

| Fort Worth, TX, USA | Bad Behavior, Crazy Requests

(I work in a well-known retail store, where the bakery and deli are in the same area. This is important for this story. I work in the bakery side and sometimes help slice meat for the deli; therefore, I have no idea how to help a customer order a deli platter. This particular night deli is shorthanded because one of their workers broke her kneecap a few weeks ago.)

Customer: “Hi, can you help me with something in deli?”

Me: “I can certainly try to, ma’am.”

Customer: “I was wondering: do you have any of your deli platter menus?”

Me: “Let me check for you… Okay, here you go, ma’am.”

Customer: “This doesn’t look like the menu my mother has at her house.”

Me: “They differ store to store, ma’am.”

Customer: “Is there anyone who can help me right now who knows the deli?”

Me: “No, ma’am, not at this moment in time. They have to pull out the rotisserie chickens so they do not burn…

Customer: “Well, I’m the customer right now. I should be more important than future customers!”

Me: “As I said before, ma’am, they are more than happy to help you once they have the chickens out of the oven. The chickens are more important than you right now.”

(At this moment my bread oven started to go off, so I walk away, thinking she will just wait there for a deli associate to finish up their chickens and come help her. A few minutes later…)

Deli Associate: “Hey, where’s that customer who was standing at the counter waiting for help?”

Me: “I guess she didn’t want to wait for you to finish your chickens…”

Deli Associate: “Oh well. I’m still a little backed up. Can you stay by the slicers and help out?”

Me: “Of course, not a problem!”

(A few more minutes go by, and the customer still hasn’t shown back up. A manager is coming towards me so I think he encountered the customer and she said something to him, but…)

Manager: “Everything okay over here, [My Name]?”

Me: “Yeah, all good.”

Manager: “Okay, because I got a call earlier about a customer needing help and not getting it.”

Me: “Well, sir, I explained to her that this was not my area and she would have to wait a few minutes for a more experienced deli associate to finish their rotisseries.”

Manager: “Ok, that’s fine. Thank you, [My Name].”

(At this point, I’m thinking it’s all fine and dandy. A few minutes pass, and I see the customer with a CSS.)

Customer: “Her! She’s the one who wouldn’t help me!”

CSS: “Ma’am, is the deli your area?”

Me: “No. As I have already explained to her, she had to wait for a deli associate to finish taking out the chickens. That’s our policy. We can’t sell a dry, burned chicken. Sorry, ma’am.”

(She leaves the store in a huff. Later that night I see the CSS as I’m leaving for the night.)

Me: “Sorry for the trouble earlier.”

CSS: “Oh, no problem. [Manager] explained the policies to me. Besides, that woman was a little crazy. She just started yelling at me as soon as I came out of the cash office!”

Me: “Wow. Well, good night. Have a good rest of your evening.”

CSS: “Ha, yeah, right. I’m a front end manager…”

Me: “Oh, right…”