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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Trying To Pass On The Credit To You

| Provo, UT, USA | Bad Behavior, Crazy Requests, Criminal & Illegal, Popular, Wild & Unruly

(I’m cashiering when a customer approaches me and turns in a lost credit card she found lying on the floor in front of the doors. I take it, make note of the name on the card, and place it in the safe behind the registers. About twenty minutes later, I get a phone call from a woman saying she thinks her credit card is still at the store. I verify the name on the card, and tell her we did find it. She comes back into the store a few minutes later.)

Customer: “I’m here for a lost credit card.”

Me: “Okay, let me just check your ID!”

(The names again match up, and I return the card to her.)

Customer: “Can I get the name of the girl who rang up my purchase? She never gave me back my card.”

Me: “Actually, I’m pretty sure she did. Another customer found the card on the floor by the doors. I think you may have dropped it, ma’am.”

Customer: “No, I’m pretty sure she kept it from me. I’d like her name. When I find extra charges on the card I’m calling your manager and turning her in!”

Me: “Ma’am, she has worked here for three years, and I know for a fact she would never steal your credit card. There’s no way she could have kept your card, made purchases, and dropped it over by the door all while still being on the clock and ringing at the registers.”

(At this moment, the coworker in question, whose shift has just ended, walks past the registers on her way out. I ask her about the card.)

Coworker: “Yes, ma’am, I do remember handing your card back to you. You put everything back in your wallet but kept the card in your hand as you walked away.”

Customer: “You’re lying! Give me your name! I’m going home to check my bank account and if there are any extra charges on my card I’m calling corporate and the police on you!”

Coworker: “My name is [Coworker] and I promise you won’t find any extra charges on your card.”

(The customer stormed out of the store in reply. There were never any extra charges placed on her card.)

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Trying To Get You Fired

| Calgary, AB, Canada | Crazy Requests, Popular

(Our store is in one of the bigger malls in the city, and we don’t open until 10 am. At 8:25, as I’m getting the store ready to open and working on our “before-open” tasks, the fire alarm goes off. It is NOT a drill, and everyone is being asked urgently to leave. As I’m locking the doors so that I can evacuate, a lady approaches me.)

Lady: “Hey! Can you let me in quick? I just need one thing.”

Me: “…Seriously? You do hear the fire alarm going off, right?”

Lady: “Yes, but I drove all the way here, and I really do just need this one thing.”

Me: “Listen, that fire alarm is not a drill. And I am not walking back into a store full of tinder so you can buy your one thing.”

Lady: “Well, I never! I should be allowed to get this one thing.”

Me: *turn to leave* “No.”

Lady: *as I’m leaving, starts to scream profanities at me*

(Best part? She had to be forcibly removed from the mall by authorities, and I got to watch her in the parking lot screaming at the firemen and police who removed her from the burning building.)

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In Line And Out Of Line, Part 13

| Orlando, FL, USA | Bad Behavior, Crazy Requests, Popular

(I am currently working at a famous theme park when an irate customer stomps up to me basically dragging her son along.)

Me: “How can I help you?”

Customer: “My son wants to go on [Extremely Popular Attraction], but there are a ton of people in the way.”

Me: “You need to wait in line like everyone else, ma’am. May I interest you in getting a Fast Pass?”

Customer: *yelling* “JUST TAKE ME AND MY SON TO THE FRONT, GOD-D*** IT!”

Me: “If I let you to the front of the line, then I’d have to let everyone to the front of the line.”

Customer: “Then why don’t you do that, dumb b****?”

Related:
In Line And Out Of Line, Part 12
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10

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Trying To Take Credit For It

| UT, USA | At The Checkout, Crazy Requests, Popular

(At my store, we’re required to inform customers about our store credit card and attempt to get them to sign up. I’ve just finished ringing up a customer with her purchases.)

Me: “All right, and would you like to save 10% today and sign up for a [Store] card?”

Customer: “Do you have any coupons back there you can give me?”

Me: “Unfortunately, we don’t have any non-card holder coupons out right now.”

Customer: “Can I just use your employee discount?”

Me: “Sorry, we’re not allowed to do that. I’d get in a lot of trouble.”

Customer: “That’s dumb. I shop here all the time.”

Me: “I’m sorry, but with the [Store] credit card you get a percentage back on your purchase every time you use it and special card holder coupons mailed out to you. If you shop here a lot, it’s actually pretty worth it. Would you like to apply today?”

Customer: *blank-faced* “Can’t I just use yours?”

Me: *taken aback* “Sorry, I don’t have one for you to even use in the first place.”

Customer: “Exactly! Why are you trying to sell me a card if you don’t even have one?”

Me: “Well, I’m only seventeen… so I’m not really old enough to apply in the first place.”

Customer: “Well, that’s just stupid!”

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Walker Me Through It

| WA, USA | Bad Behavior, Crazy Requests, Popular

Me: “Thank you for calling [Medical Supply]. My name is [My Name]; how can I help you?”

Customer: “Is this the medical supply store?”

Me: “Yes, it is! What can I help you with today?”

Customer: “Do you sell medical supplies?”

Me: “Yes, we do. We have wheelchairs, hospital beds, walkers, and more. Is there anything in particular you were looking for?”

Customer: “I’ve seen other people using them. It is a metal frame that people use to walk around if they are unstable.”

Me: “That would be a walker. We do have those here, with or without seats.” *I explain the difference* “Would you like to come in and have a look at them?”

Customer: “No, no. You don’t know what it is and you sound too young. I’ll try somewhere else.”

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