Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Outer Their Minds

| Australia | Crazy Requests, Family & Kids, Popular

(I work in a very popular retail clothing store that sells both men’s and women’s underwear and outerwear clothing. We are very famous for our good-quality underwear. For that reason we aren’t exactly the cheapest place but we always have special sales on, and they rotate every two weeks. The week before we had a successful 40% off sale on all women’s items, including underwear. This week, the 40% sale has ended and it’s changed to 30% off all men’s and women’s outerwear. We have signs everywhere that say this. A family consisting of a grandmother, mother, and teenage daughter have come in, and I’ve just finished fitting the daughter looking for her first true bra.)

Me: “So, this size should be fine for you! And it’ll be good for your school uniform, too; the colour won’t show through your blouse.”

Mum: “Sounds great! You’ve got us sold. We’ll take two.”

Me: “Fantastic, let’s ring it up at the counter.”

(We go to the counter, and have a pleasant chat.)

Me: “Okay thanks guys, for the two bras it’s $64.00.”

Grandma: “Oh, no, dear. That can’t be right. They’re 40% off.”

Me: “Oh, I’m so sorry. That sale ended last week. Our new sale is 30% off all men’s and women’s outerwear.” *I point to the nearest sign, one of 40 around the relatively small store*

Grandma: “Oh, in that case then, sorry. But that still isn’t right. That means the bras are 30% off.”

Me: “Oh, sorry for the confusion, but the sale relates to outerwear only. Clothing. No underwear.”

Grandma: “Yes, so the bras are still 30% off.”

Me: *getting confused* “No, ma’am. I’m sorry, but in our store bras are classed as underwear and therefore aren’t included in the sale.”

Grandma: *suddenly goes from sweet little old lady to monster* “WELL, THEN! THAT’S DECEPTIVE ADVERTISING! I CAN’T BELIEVE YOU WOULD PUT SO MANY SIGNS UP SAYING YOU HAVE A SALE FOR CLOTHING AND THEN NOT FOLLOW THROUGH WITH IT! THE ONLY REASON WHY WE CAME TO THIS OVERPRICED PLACE IN THE FIRST PLACE WAS FOR THE SALE! YOU SHOULD TAKE THESE SIGNS DOWN. THAT—” *points to our rack of bras* “—IS CLOTHING! THEREFORE, YOU SHOULD PUT THEM IN THE SALE! SO DO IT!”

Mum: “You know my mum does have point…”

Me: *stunned and getting angry at being yelled at for these customers’ stupidity* “I’m sorry, ma’am, but as bras are underwear and therefore not classed as clothing and outerwear, I am not able to put it through on sale.”

Mum: “Can we speak to your manager about this?”

Me: “I’m sorry, but my manager is on her lunch break.”

Grandma: “Well, then, cancel everything. We’re not paying for overpriced junk through false advertising. C’mon, ladies, we’re going to [Competitor].”

(I’m shaking my head when my manager comes back from her lunch break and sees the disgruntled family leave the store.)

Manager: “What happened?”

(I explain the situation and she looks stunned, and then starts laughing.)

Manager: “What idiots. What do you do when you say when you’re going to go put clothes on? Just walk out in your knickers and bra?”

Me: “Well, that grandma must.”

Returner Burner

, | USA | At The Checkout, Crazy Requests, Popular

(A customer walks up with some essential oils.)

Customer: “I have to return this; it’s been tampered with. You shouldn’t put this back on the shelf.”

Me: “Okay, would you like to just return it or would you like to exchange it?”

Customer: “I would like to exchange it.”

Me: “No problem! Just grab what you need and I’ll swap them for you!”

Customer: “NO. You need to grab it for me! I’ve had a very long day and I’m too tired for this!”

Me: “…Uh.”

(I remember that my coworker is behind the wall that we sort our returns, so I could leave to go grab it but if she wasn’t there then I wouldn’t have been able to.)

Me: “Sure…” *to coworker* “Hey [Coworker], I have to go grab something for a customer. I’ll be back in a second.”

(I run to go grab it and I’m quite perplexed by his attitude with me. Fortunately, one of my coworkers in that department helps me find it so I get back right away. I process his exchange.)

Customer: “Now, you better not put that one back on the shelf!”

Me: “Yep, and I double-checked to make sure that one wasn’t tampered with for you.”

Customer: “Thank you!” *leaves*

(One of my coworkers comes up to me.)

Coworker: “You should have just pretended like I wasn’t there. That’s what I would have done.”

Me: “I guess; I just didn’t want to make it more troublesome than he was making it out to be.”

Coworker: “I would have made it so awful for them. When people treat me like that, I purposely will make sure that the return will take much longer than it usually does. Such as, restarting the transaction over a few times.”

Me: “…I think, I’d rather just get them out of here as fast as possible so I don’t have to deal with them any longer.”

Coworker: “I’d rather stare them down and make them uncomfortable. I even do an overly happy/obnoxious voice just to make them mad.”

Tis The Season For Unreason, Part 3

| Albany, NY, USA | Crazy Requests, Holidays

(It is the day after Christmas and we’re desperately trying to work through the heavy traffic in the store. The line is about 20 minutes from the end to being helped.)

Me: “May I help the next customer in line?”

(A customer comes up with a fussy infant in her arms, an eight-year-old, and a five-year-old. The eight-year-old places a marketing box on the counter.)

Customer: “”He wants that and has gift cards.”

Me: “All right, let me just double check if I have this in stock right now.” *looks up in computer* “Oh, unfortunately it looks like we’ve run out, but [5 other locations] all have this item. Would you like me to call and have them hold one for you, or if you would rather I can order it from our online store right here and you can use your gift cards today? We offer free shipping right to your home.”

Customer: *screaming* “I have been waiting in line for 30 minutes with what is obviously an irritated child and you don’t HAVE it?! Shame on you for having the box out!”

Me: “I’m really very sorry but we are required to display the marketing until a certain date regardless of stock because the company has paid for the space in the store.”

Customer: “Well, it’s false advertising and I can’t believe I just waited for nothing! I had to get them all in the car and then we waited here. You obviously don’t know how hard that is to do!”

Me: “I realize it is an event to do so however you can see our current stock through our online site and then call us to hold an item to guarantee we’ll have one for when you get here. Unfortunately, we’ve been out of this item since before Christmas and we haven’t gotten any new shipment because of the holidays.”

Customer: “I am never shopping here again, ridiculous!”

Related:
Tis The Season For Unreason, Part 2
Tis The Season For Unreason

The Final Word On Passwords, Part 3

| NS, Canada | Crazy Requests, Extra Stupid, Technology

(I work for a major telecommunications company that operates in Atlantic Canada as a customer service rep. A customer calls in and has a password on the account for verification (Instead of using D.O.B.))

Me: *after going through introductions, name and account number* “Thank you and for security purposes, can you confirm the password on the account?”

Customer: “Is it this?”

Me: “That isn’t the correct password on file.”

Customer: “Is it password?”

Me: “Unfortunately that is still incorrect.”

Customer: “I forget it.”

Me: “Well, we can’t go over any information unless you verify the password.”

Customer: “But I have a million passwords.”

Me: “Unfortunately, since I can’t verify you, you must go to a retail store location with photo ID and we can change or remove the password.”

Customer: “WHY SHOULD I USE TIME OUT OF MY DAY TO FIX YOUR PROBLEM?!”

Me: “Well, you chose the password and also chose not to add a hint. Policy states if you can’t verify yourself on your account you must prove you are who you say you are in store with picture ID.”

Customer: “YOU GUYS ARE CROOKS HIDING MY ACCOUNT INFORMATION FROM ME! I’M GOING TO [COMPETITOR COMPANY]!” *click*

Coworker: “Umm… did she seriously say she would disconnect because she didn’t know her own password?”

Related:
The Final Word On Passwords, Part 2
The Final Word On Passwords

You Are Sew Lying

| Australia | At The Checkout, Crazy Requests, Money, Technology

(I’m 19, but I look at lot younger than what I am so people often mistake me for being school-aged when I work on the weekend. On this particular Saturday I’m working at the counter with my middle-aged coworker. I see a couple deliberately letting people past them in the line, clearly making sure I’m the one that serves them.)

Me: “Hello! How can I help you today?”

Man: “I want to return my wife’s sewing machine.”

(He places an open sewing machine box on the counter.)

Me: “Ok, sir; was there a problem with it?”

Man: “No—”

Woman: “Yes—”

(The man glares at his wife before continuing.)

Man: “No, we just changed our mind.”

Me: “I’m sorry sir, but we only do change-of-mind refunds for sewing machines that haven’t been opened.”

Man: “But it was open when we bought it!”

(I’d been working at this store for a while and knew all the policies; there was no fooling me.)

Me: “I’m sorry, but that’s not possible. All sewing machines are sealed with security tape when they are purchased to prevent theft. You wouldn’t have been allowed to leave the store with an open box like that. I’m afraid I cannot refund you.”

(The man grumbles, and the woman decides to chime in.)

Woman: “I did open it! I tried to use the machine but it was broken! I want a refund!”

(Despite the fact that they just changed their story, I decide to follow company policy and treat the machine as if it was indeed ‘faulty.’ We are encouraged to test all machines that customers claim are broken, mostly because the majority of the time the customers aren’t using it correctly, or there’s a really small problem that we can fix ourselves without having to send it away under warranty.)

Me: “Okay, ma’am, I’ll just have to test the machine to see if I can fix the problem myself. Most of the time we don’t have to send it back to the manufacturer.”

(I remove the machine from the packaging and set it up. I’ve been sewing for years so I know exactly what I’m doing, and I can see the woman getting increasingly panicked as I thread up the machine and find some fabric to test it with. I try all of the functions and they work perfectly.)

Me: “Well, ma’am, it seems your machine is fine after all. Are you sure you set it up correctly?”

Woman: “Yes, I did exactly what you did, but it didn’t work! I want a refund!”

(Even though I’m allowed to turn them away, I can see the machine is still brand new so I go and talk to my manager about giving a refund. She says not to give them any money back, instead they can exchange it for a more expensive machine and pay the difference. The couple don’t take this news so well.)

Man: “Bull-s***! You have to refund us! It’s the law!”

Me: “I’m sorry, sir, but Australian consumer law requires we refund you only if the product is faulty, wrongly described or doesn’t do what it’s supposed to. We have established that the sewing machine sews perfectly and looks exactly the same as the photo on the box, so I do not have to offer you a refund or exchange at all. I am, however, willing to let you exchange it for another machine of equal or higher value.”

(All of a sudden the couple turns to look each other and starts arguing in a foreign language. They eventually turn back to me.)

Man: “So, which machines can we exchange it for?”

Me: “Well, it depends how much you paid for your original one. May I see your receipt?”

Man: “We don’t have one. Only a credit card statement.”

(I had to go back to my manager and ask if I could still do the transaction without a receipt. It is a good five minutes before I get back to the counter.)

Me: “Okay, sir, the bank statement should be fine, but we’ll need extra time to find the receipt in our system.”

Man: “Actually, we’ve decided to keep our original machine.”

(Before I could stop him, he took the machine off the counter and walked off. I had to run to the front of the store and explain to my coworker at the door that someone was about to leave the store with an open sewing machine box and no receipt. The customers waiting in line were not impressed.)