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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

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Don’t Bank On Their Cooperation

| UK | Crazy Requests, Money

(I work in a call centre that offers customer support for a ticket company. This call comes in a couple of hours into my shift.)

Me: “Hi, you’ve reached [Company]. How can I help?”

Customer: “Well, first of all, I was trying to book tickets online yesterday and it’s not letting me. Second of all, I think it’s absolutely outrageous that you do not have a customer service line.”

(This statement throws me off a bit and we have a few seconds of silence.)

Me: “Okay, but… you are speaking to our customer services now?”

Customer: “Well, yes, NOW. But my issue occurred 24 hours ago. I think this is absolutely ridiculous.”

Me: “I’m sorry about that; however, we are open every day from 9 to 6 so we were in fact available for you to call yesterday on this number. This is the number to call if you need support.”

Customer: “So, if I need help I call this number?”

Me: “Yes.”

Customer: “Are you the customer services?”

Me: “Yes.”

Customer: “Then why can’t I book tickets?”

(I look up his purchase attempt records and can see the customer’s transactions were refused by his bank.)

Me: “Okay, I can see here that it is your bank that is refusing the payments. It could be because they need you to verify that you want to make these online transactions.”

Customer: “So, what do I need to do?”

Me: “You need to contact your bank and verify with them what is going on.”

Customer: “How do I do that?”

Me: “Well, you could use your Internet banking or give them a call.”

Customer: “But it takes ages to get through to them! I can’t believe it’s become this complicated to just book some tickets. Do I really have to go through all this trouble?!”

Me: “Well, I can’t see why your bank is denying these payments so you will need to speak them.”

Customer: “You know what? Forget it. It’s not worth it. I can’t believe how difficult you’re making this. Bye.” *click*

(I was left stunned at the sheer stupidity of someone who not only calls customer services to complain that there is no way to contact customer services, but also blames his credit card refusal on a company who would be more than happy to take his money.)

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Very Express-ive

| OH, USA | At The Checkout, Crazy Requests

(I work at a gas station with the word ‘Express’ in its name. It’s a slow day when a middle-aged man comes up to my register.)

Man: “Hi, I can use this here right?”

(He hands me a gift card that is clearly labeled from a competitor company.)

Me: “Err, no, this is [Store] Express. That card is only good at [Competitor].”

Man: “But look here, it says ‘Express.’ So, I can use it right?”

(He points to the clearly marked “usable at [Competitor] Express” logo.)

Me: “Nope, this is still [Store] Express. Not [Competitor] Express. Sorry, I can’t accept the card.”

Man: Well, F*** YOU, THEN!”

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Trash-Talking Hits The Bottom Of The Barrel

, | Malden, MA, USA | Crazy Requests, Popular

(I work in a city where the people have to buy city trash-bags that are expensive. We had to get rid of our trash barrel from outside the store because people started throwing away their home trash in it.)

Customer: *walking in with bag full of trash* “Do you have a barrel so I can throw away my trash?”

Me: “I’m sorry, but we had to get rid of it.”

Customer: “Well, why?”

Me: “Because people started to bring their home trash to our store and leave it around our barrel because they didn’t want to buy city bags.”

Customer: “Well, that’s stupid. Where am I supposed to throw away my trash?”

Me: “At home with your city bags?”