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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

A Stitch In Time

| Trondheim, Norway | Crazy Requests, Pets & Animals, Time

(I`m a veterinary nurse, and answering phones on a Tuesday.)

Me: ¨Hello, [Clinic].

Caller: ¨Hello, I have an appointment at four on Thursday to remove stitches on my dog, and I want to change it to tomorrow at the same time.¨

Me: “Sure, let me just check if we have an appointment available at four tomorrow.¨

(I check and see that we don’t have any available at four, but that we may squeeze him in with another appointment about 30 minutes later, if he insists.)

Me: “I’m sorry, but it seems we don’t have any available at that time.¨

Caller: ¨No, I have to do it tomorrow! The operation cost me 10000kr -” *about $1206* “- and I demand to get an appointment at four! I`m a doctor and this is unacceptable! I’m going out of town and I’m a doctor so I know this can’t wait!¨

Me: ¨I`m really sorry, but we don’t have any appointment available at that time. If you want, I can check with the vet if it’s okay to squeeze you in with another appointment about 30 minutes later.¨

Caller: ¨NO! I demand an appointment at four! I paid so much for this operation that i should get an appointment when it fits ME!”

Me: ¨As I said, I can check with the vet if it’s okay for her that we try to fit you in. Let me just put you on hold for a sec.¨

Caller: *Interrupts me as I’m about to ask the vet* ¨NO! I demand to get an appointment at four tomorrow, and I will be there at that time! Good bye!¨ *click*

(He shows up at four the next day, and after waiting for about five minutes, getting more and more annoyed for every minute passing, he then walks up to the reception, where I’m sitting.)

Customer/Caller: ¨Why is it taking so long! I had an appointment at four!”

Me: ¨No, you actually don’t. I tried telling you on the phone yesterday that we didn’t have an appointment available at four, but you insisted on coming anyway. I have notified the vet that you are here, but you will have to wait until she has a free moment between patients who actually have an appointment. Please take a seat over at the tables and wait.¨

(He walked over to the tables and sat there shooting angry looks at me until it was his turn. He ended up waiting for about 30 minutes. I was really tempted to tell him that since he is a doctor, he could just remove the stitches himself.)

Ditzy Ritzy

| Kansas City, KS, USA | Crazy Requests, Hotels & Lodging

(I work desk and audit at a chain hotel nearby a casino.)

Me: “[Hotel]! How may I be of service today?”

Caller: “Yes, I was wondering if you had shuttles to [Local Casino]?”

Me: “Yes, we offer free shuttle on weekends, 3 pm to 10:30 pm, to local areas.”

Caller: “Okay, I’d like to make a reservation.”

Me: “Great! What nights were you wanting?”

Caller: “[Nights].”

Me: “Okay, and what room type do you need? We have—”

Caller: “Just the cheapest room you have.”

Me: “Okay, our rate is $94.99.”

Caller: “Oh, your site it says [Other Amount.]”

Me: “Oh, are you certain you have the correct dates? Our rates fluctuate based on occupancy.”

Caller: “I know that! I stay at hotels all the time! Oh, it was on the wrong date. Now it says [Third Rate.]”

Me: “Is it possible that you are looking at the prepaid option? You can prepay that amount, but—”

Caller: “I know! I know! I stay at hotels ALL THE TIME. Jeez, isn’t that rate kind of high?”

(If you work or stay at hotels, you probably realize that this rate is not very high.)

Me: “We do offer certain discounts. Do you have [a few types of discounts], or anything similar?”

Caller: “Do you have a corporate discount?”

Me: “We offer discounts with different companies who often have guests stay with us, but not a discount for all companies. I’m sorry.”

Caller: “Do you have one with [Company]?”

Me: “I’m afraid we do not, sir.”

Caller: “What about a gambler’s discount?”

(I laugh a little because I think he’s joking. Tragically, he is not.)

Caller: “So, you don’t?”

Me: “No, I’m sorry we do not have a discount for gamblers.”

Caller: “This is ridiculous! I’ve stayed at the top hotels in the country and they were never this high! I really need to stay here, but your prices are outrageous!”

Me: “I’m terribly sorry, sir. We have a higher occupancy for those nights, so as you’re aware, the rate will inflate. We have a 4 pm cancellation policy on the day of arrival, so we could always make the reservation and you can cancel if you find something you’re happier with.”

Caller: “Yeah…”

(I made his reservation and told some of my coworkers about it the next time I saw them. It’s become a joke; how our Midwestern limited service hotel is more expensive than “the top hotels in the country!”)

Not Exactly A Tray Of Sunshine

| WA, USA | Crazy Requests, Food & Drink, Health & Body

(I work in an assisted living facility. We take care of elderly people who are no longer able to do everything for themselves, but are not completely incapable of overseeing their own care. I’ve only been a caregiver at the facility for about two months, and this particular resident moved into the facility about a month ago. Because of the way the facility is set up and the work they like to start new people on, I have never seen her before and have only entered this resident’s room because the caregiver assigned to her is busy, and the receptionist noticed she missed breakfast and wanted someone to check in on her. It has also snowed heavily a few days ago, something that rarely happens in our area and that road maintenance is completely unequipped to handle, so road conditions are poor and have been so for a few days.)

Me: “[Resident]? Good morning. You didn’t come down for breakfast. Can I bring you a tray?”

Resident: “No. You can take this one out.”

(She gives me a tray from her dinner the night before.)

Resident: “No one ever takes my tray in the evening. I don’t know if you’re all lazy or what, but something needs to change. No one ever checks in on me.”

Me: “I’m sorry about that. I’ll see about leaving a note to help remind everyone to come in and check on you.”

Resident: “Well, what I want to know is why they need to be reminded at all? It can’t be that you’re all bad employees. And if it is then you should have been fired a long time ago.”

Me: “I don’t know why someone would need a reminder. It could be that they haven’t added you to the list of residents to check in on yet. I don’t know how often it’s updated.”

Resident: “I’ve been here a month. When are they going to add me?”

Me: “They might have done so already. That was just a guess. Are you sure you don’t want breakfast?”

Resident: “Yes. But can you see about getting me [medication]? I only have one dose left. My daughter usually picks up my refills from a [Drug Store] in [Town], but her car can’t drive in the snow. There isn’t anyone else in the area who can get it for me.”

Me: “I’ll ask a nurse about it and see what we can do.”

Resident: “Good. I’m suffocating here.”

(At this point the receptionist phones the resident’s room. I haven’t contacted them fast enough to let them know I’m checking in on the resident, so they ask if the resident needs anything for breakfast.)

Resident: “No! I don’t want a tray. You people charge [amount] for each one you bring up and I’m already paying [amount] a month to live here and you haven’t even added me to your list.”

(She paused to listen to the receptionist again.)

Resident: “I don’t know. Just make sure this doesn’t happen again.” *hangs up phone*

Me: “W-well, is there anything else you’d like me to do for you while I’m here?”

Resident: “Yes. Would you get me some coffee and a glass of water. There’s a machine in the kitchen.”

(I fetched her coffee, at which time I couldn’t help but notice that given the state of her kitchen, she either lied about her daughter’s inability to drive in the snow or was completely capable of getting to the kitchen and handling all of the equipment in it. Pouring drinks is a minor request, and she already seemed to be in a bad mood over insufficient care, so I still got her coffee, but we’re supposed to leave tasks that a resident can do for themselves to the resident. If we always did everything for them, they could lose certain capabilities from disuse. After I left her room, I tracked down the list of residents and level of care they required. Her name was on the list, as was the explanation for her room tray problem. As per her request, no one was allowed in her room roughly 15 minutes after we typically deliver dinner trays. Those 15 minutes are also some of the busiest of the shift. The only thing preventing her from getting her tray removed was her unworkable demands.)

I Don’t Know Myself!

, | Kansas City, MO, USA | Crazy Requests, Pets & Animals

(I work for a veterinary clinic that also offers pet boarding. To board, pets must be current on vaccinations; if they are not, a staff member reviews a consent form with them and then a vet will update the required services.)

Client: “I have a complaint.”

Me: “I’m sorry. How can I help you?”

Client: “No one called me to tell me my dog was started on ear medications while boarding.”

Me: “Let me review your file… According to the paperwork you signed at check-in, you selected the “Okay to treat minor issues” box, rather than the “Call to approve” box.”

Client: “Why would you not call people?”

Me: “Some people prefer not to receive calls when gone on vacation or business—”

Client: “—You don’t know me. How do you know what I want?”

Me: “Yes, that’s why we asked you, on this form you signed, what your preference was, to be contacted or not?”

Client: “You don’t know me!”

Me: “Perhaps in the future you should check the other box…”

Rated-R For Responsible

| NY, USA | Crazy Requests, Movies & TV

(A man bursts out of the theater playing an R-rated movie about 20 minutes into it, with a five- to seven-year-old kid.)

Customer: “I was just inside watching [Movie] and was shocked at what I saw on the screen. This is not appropriate for a young child!”

(I look at the little boy in tow and am somewhat surprised that they were allowed in by the staff, but also know we can’t keep some people out if they’re not disruptive.)

Me: “You took a young boy in to see [Movie]?”

Customer: “Yes.”

Me: “So you know these are violent movies?!”

Customer: “You should have a sign or something on the poster warning people of the violence.”

Me: “I assure you, sir, we do!”

(He looks at me funny and I tell him to follow me. I take him to the lobby, bring him over to the poster, and point out the R-rating posted on the poster.)

Me: “There it is, right there, sir! “Not recommended for audiences under 17.” There’s your warning.”

(He sputters and his face gets even more red than it already was.)

Customer: “That’s not enough! You should personally make another, larger sign of warning and place it next to the poster!”

Me: “I’m not going to do that. Consider yourself an educated customer, for you learned something today about personal responsibility. See that you never forget it.”

(I fully expected him to demand a refund, which I would have given him, but he sputtered again angrily and left the lobby in a huff. It still amazes me how some parents expect strangers to protect their kids from certain things when the parents themselves aren’t willing to step up.)

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