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Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Medicareless

| Sydney, NSW, Australia | Crazy Requests

(I have called a patient to confirm an appointment she has with us the following day. Medicare is Australia’s free healthcare system and it entitles some people to receive discount health treatments if on a certain program.)

Me: “Hi, this is [My Name] from [Company]. I just wanted to confirm your nine am appointment with us tomorrow.”

Patient: “Oh, yes, that’s fine. Can you tell me what the cost will be?”

Me: “No problem. I see you’re a Medicare patient. If your [Program] has been renewed for this year, it will only be $6. Otherwise, if you haven’t, it will be $65.”

Patient: “Oh. Well, I don’t know if I have been renewed for that. I won’t come if I haven’t. Could you find out if I have been?”

Me: “I can’t find out directly ma’am, but your doctor will have told you if you have.”

Patient: “I have a letter from him. Would that help? Can you read it for me and tell me?”

Me: “Sure. Did you get the letter sent here or do you have it?”

Patient: “No, it’s in my hand. Can you read it?”

Me: “…Not over the phone. I would need to actually see the letter. You can read it over the phone if you’d like.”

Patient: “No, no, I don’t want to open it. Are you sure you can’t tell me what it says?”

Me: “No, ma’am. I can’t tell you what the letter says without seeing the letter.”

Patient: “…Oh. Are you sure?”

Me: “…Yes, ma’am.”

Patient: “Okay, then. I’ll just bring it tomorrow.” *hangs up*

Parting With Some Closing Comments

| NH, USA | Crazy Requests, Time

(I work at a well-known furniture franchise part time while attending college. Since I have classes during the day, I usually get stuck doing the closing shift. The store is supposed to close at nine – however, many nights, the office staff is stuck late due to the sales associates and their customers.)

Me: *over intercom at ten to nine* “Attention [Store] customers, the store will be closing in ten minutes. If you have any questions, please see your nearest sales associate. Thank you!”

(Ten minutes go by.)

Me: *over intercom* “Attention [Store] customers, the store is now closed. Please see your nearest sales associate if you have any further questions. Thank you!”

(45 minutes later, the customer and sales associate FINALLY get to the desk. Whilst finalizing the transaction, the customer makes this comment:)

Customer: “What time do you guys close?”

Me: “We close at 9.”

Customer: “Oh. But it’s 9:45.”

Me: “Yes, well, we have to stay open to serve customers.”

Customer: “Yeah… that announcement over the intercom is pretty rude. You guys shouldn’t do that.”

Me: *trying not to scream* “Well, I apologize if it reads that way. However, without the announcement, some customers will stay hours past closing to finish shopping.” *pointed stare at customer*

Customer: “Yeah, but who shops for furniture that late anyway? You shouldn’t make those announcements. They distract people.”

(She finished paying and left. I ended up having to stay until 10:15 to finish closing out the front desk, since everyone else already went home.)

A Tribal Clash

| Albuquerque, NM, USA | Crazy Requests

(Our particular store has 13 different rooms.)

Customer: “I’m looking for tribal print clothing, but it can’t be made in China.”

Coworker: “We have tribal print clothing in each of our rooms, and you can tell where they’re made by looking at the tag. Was there a particular color you are looking for so we can narrow down to one or two rooms and go from there?”

Customer: “I don’t know; I just want to look at all of your tribal print clothes.”

Coworker: “So you’d like me to take you to each room, find all of the tribal print clothing, and show you which one’s aren’t made in China?”

Customer: “Yes, but I don’t feel like walking. I’ll stay here while you collect the clothes.”

(My coworker spent the next two hours going through each room, locating tribal print clothing that wasn’t made in China to show her. She ultimately didn’t buy anything.)

Every Nicholas Spark Book Adaptation Ever

| NJ, USA | Crazy Requests, Movies & TV

Customer: “What is the movie with the boy and girl and they fall in love?”

Me: “Uh… that could be literally any movie ever made.”

Popcorn Folorn

| Napa, CA, USA | Crazy Requests, Food & Drink

(I am serving popcorn to customers. It’s kind of slow since it’s close to closing. A customer comes up to me and my co-worker:)

Customer: “Hey, don’t you guys have free popcorn after nine?”

Me: “Uh… no.”

Coworker: “Yeah, no.”

Customer: “Oh, I mean after 9:15, and oh, look, it’s 9:15.”

Me: “No.”

Customer: “No? D***!” *walks out of the theatre*

Coworker: “What just happened?”

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