Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Deleted Defeated

| USA | Crazy Requests, Extra Stupid

(It’s already been a long day as I answer a patient’s phone call.)

Me: “Thank you for calling [Store] pharmacy; how can I help you?”

Female Customer: “I want you to delete [medication] from my file! I don’t want it to ever be filled there again. I get my medications in the mail now, and I don’t want you to screw it up.”

Me: “Okay, ma’am, I’ll leave it here in your profile but we won’t fill it. We will only fill it if you ask us to.”

Female Customer: “No, I want it deleted!”

Me: “Okay, I will delete it.”

(I don’t delete it because patients who get their medications in the mail always run into a problem sooner or later and need to get a few pills from us until their order arrives from the mail.)

Female Customer: “Great! Oh, and can you fill [supposedly deleted medication] for a few tablets? My mail order will be late this month.”

Fur-bal Abuse

| NY, USA | Crazy Requests, Money

(I work in an outlet of a very high-end retail store. Most customers are looking to save a little money on expensive clothing and shoes, but some people don’t understand the concept of “outlet.” I am working in the coat section.)

Customer: “Excuse me, do you work here?”

Me: “Yes, ma’am, how can I help you?”

(She holds up a $500 coat.)

Customer: “Why is everything here so cheap? Where are your good fur coats?”

Me: *indicating the rack with furs on it* “All our furs are right here, ma’am. Are you looking for a particular designer?”

Customer: *wrinkling her nose* “No, these are too cheap looking. Where are the GOOD furs?”

Me: “All our furs are here, ma’am.”

Customer: “Ugh, why don’t you have any by [High End Designer]. I can get them at [Main Store in NYC]; why don’t you carry them?”

Me: “Well, we are an outlet and we don’t always carry the same brands. People come here expecting to save money so we don’t always have the most expensive things. ”

Customer: “That is ridiculous! I came here to find a specific coat and you don’t even HAVE it. All you have is this cheap s***!”

(She managed to push a rack of $600 coats onto the floor and stomped on them while I frantically radioed for a manager. She screamed about our store being cheap until she was escorted out by security. She damaged nearly $10,000 worth of merchandise.)

Sometimes, The Compliments ARE Complimentary

| AK, USA | Awesome Customers, Bad Behavior, Crazy Requests

(I work at a small family owned plumbing and heating company where the owner sometimes makes special exceptions for people who do a lot of business with us or are close friends to them. I also have exceptional customer service skills when it comes to irate customers. This exchange happens during the winter, when we are the busiest.)

Me: “Thank you for calling [Local Plumbing and heating Company]. This is [My Name]. How can I help you?”

Customer: “You guys installed a furnace for me a couple of months ago, and you still haven’t come back out to finish the work. When can we do that?”

Me: “I’m sorry, but it may be at least two weeks before we can finish that work due to our high volume of calls for no heat.”

Customer: *now very irate* “That is absolutely unacceptable!! I paid a lot of money for this to be done properly, and it should have been done over a month ago! You need to send [Specific Technician] out right now so he can finish his half-a**ed job!”

Me: “I do apologize for this, sir, but we are very busy with rather important calls, and seeing as the work that needs to be finished isn’t life threatening, we are going to have to schedule you two-to-three weeks down the road.”

Customer: “I’m going to call the owner right now and complain to him about your incompetence and lack of customer service skills!”

(He hangs up. I continue on with my work, as now it has piled up quite a bit while I was on the phone with him. He calls back again, and I answer his call.)

Me: “Thank you for calling [Local Plumbing and Heating Company]. This is [My Name]. How can I help you?”

Customer: “It’s me again. I talked to your boss. I’m calling you back to apologize for how I treated you. I’ve been having a rough time with things lately and it was wrong of me to take it out on you like that. I also told your boss that you’re a huge asset to the company and if anything, he should give you a raise for not losing your cool with me when you should have.”

(Sir, I don’t know where you are now, but I wish I had time to tell you how much saying that meant to me. Even with my good customer service skills, I rarely receive compliments about it and that truly made my day!)

That’s How The Cannoli Crumbles

| MI, USA | Bad Behavior, Crazy Requests, Food & Drink, Money

Me: *as I’m finishing taking a customer’s order* “Anything else I can get for you today?”

Customer: “Yes, actually. Do you think you could get the driver to stop somewhere? Buy me a couple cannolis?”

Me: “Well, normally we don’t allow our drivers to make other stops while they are out on delivery, but seeing as we aren’t that busy right now, we can make an exception for you as long as you reimburse the driver for the cost of the cannolis.”

Customer: “Are you kidding me? Why would I have to pay the driver some of my hard earned money?!”

Me: “Ma’am, we’re not going to allow our driver to stop off and buy your cannolis if you’re not going to reimburse the driver for the cost.”

Customer: *now screaming* “ARE YOU F****** KIDDING ME! I JUST WANT MY GOD-D*** CANNOLIS!”

Me: *calm* “I understand that but we do not sell cannolis here nor do we usually allow our drivers to make other stops while they are out on delivery.”

Customer: “BUT YOU’RE A DELIVERY SERVICE! YOU SHOULD DELIVER ME WHAT I WANT!”

Me: “Yes, we are a delivery service, but we do not sell cannolis at our store.”

Customer: “YOU KNOW WHAT? F*** YOU, AND F*** YOUR STORE! CANCEL MY ORDER! I’M NEVER ORDERING FROM YOU GUYS AGAIN!” *click*

The Wrong Color And Attitude

| Emeryville, CA, USA | Crazy Requests

(I work at a well-known company that sells cosmetics, skincare, fragrance, and hair products. This takes place at cash wrap. The client has a new canister of colored hairspray in hand, and had just dumped out a bag of trash — receipts, used tissues, used sponges, and a used hairspray canister — onto my counter.)

Client: “I’m exchanging this root concealer for that one there.”

Me: “Sure thing. Was there something wrong with the product?”

Client: “It was the wrong color! It’s black! I’ve spent forty thousand dollars on this same f****** color for years and I only found out today they have it in light brown! Why have you people never told me it comes in light brown?!”

Me: “Well, we do have testers so you can check the color… but I’m happy to exchange it for you. May I see the old canister?” *I test the nozzle* “Ma’am, this canister is empty…”

Client: “It was the wrong f****** color! I had to rub it into my head and mix it with foundation powder to get it to the right color!”

Me: “I’m sorry to hear that, but if it was the wrong color when you first got the product, you could have brought it back to us before using the entire canister. You’re asking me to give you a free can of root concealer so we can recycle your old can for you.”

Client: “But I’ve spent forty thousand dollars on this same f****** color!”

Me: “Ma’am, let me try this another way: would you ever go to a deli, pick up a pre-wrapped and clearly labelled turkey sandwich, eat the entire sandwich, then bring the empty wrapper to the guy at the counter and demand a new sandwich and a refund because you’d rather have chicken?”

Client: “Who would do that?! That’d be ridiculous!”

Me: “I’m sorry… but I can’t exchange your empty canister for a new one.”

Client: “But it was the wrong f****** color!”

(This went on for a good ten minutes. She left muttering “Forty thousand dollars!” with all of her trash still on my counter.)

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