Category: Crazy Requests

Some customers can be demanding, but within reason. These customers however make some requests that go beyond demanding, beyond reasonable, beyond possible! These requests, like the customers, are crazy!

Driving Out The Cheating

| Sweden | Crazy Requests

(I work at a driving school as a receptionist. The Transport Agency issues driving licenses in Sweden.)

Me: “Hello, thank you for calling [School].”

Caller: “Hello, I need to know if your school also allows cheating?”

Me: “Cheating, miss? We definitely don’t allow our students to cheat on our tests as that would be a danger in traffic.”

Caller: “Well, I heard you hand out CDs with the theoretical test!”

Me: *realising she’s talking about a course CD that includes a mock test to prepare for the real one* “Oh! I can assure you we don’t hand out the answers or even the real test to our students. Our study material just includes a mock test with questions similar to the real test to prepare them.”

Caller: “But that is cheating! I heard schools even cheat by letting the students drive around the area where the actual driving test is taken!”

Me: *kinda confused at this point* “Well, it helps them prepare for the real test if they know the area so our teachers usually have them drive there, but I assure you that is perfectly fine. It’s usually good for the students to get in some practice to—”

Caller: “Like I said, you allow cheating! It’s cheating to check out the area beforehand and it’s cheating to look at test questions!”

Me: “Ma’am, I promise the Transport Agency allows driving schools to practice driving in the same area as the tests are taken and to hold mock tests. It is not cheating and is in fact part of the reason that driving schools exist.”

Caller: “Well, I didn’t do any of those cheating things. How am I supposed to feel safe if schools allow students to practice their driving?!”

Me: *sort of stunned at this point* “The whole point of a driving school is to practice driving in preparation of the test. As we want our students to pass, we make them practice in the same area as the test and take similar questions as the test, but I assure you that it’s not an exact copy and only intended for education purposes.”

Caller: “Just like I said, cheating! You allow your students to cheat or I would have done those things! I’m going to report you to report you to the Transport Agency!” *click*

Has Beef With Your Simple Explanation

| MO, USA | Bad Behavior, Crazy Requests, Food & Drink

(I work at a convenience store that also has a kitchen and is famous for pizza. We sell pizza by the slice in a food warmer on pizza cards marked with what kind of pizza it is. My coworker has just put fresh pizza in the warmer.)

Customer: “Excuse me, what does ‘beef’ stand for?”

Coworker: “Um… hamburger?”

Customer: “Why are you trying to make me look stupid, you little c***?! I’m sure I’m much smarter than you; at least I’m not stuck working in this s***ty town at a gas station! I’m sure you had your first kid when you were 14! I want to speak to your manager!”

(I am the manager on duty and have been listening the whole time. My coworker looks at me and I walk over.)

Me: “Hi, how may I help you?”

Customer: “Your good for nothing employee is trying to make me look stupid!”

Me: “She has only said one word since you walked up to her and started verbally abusing her. And you don’t need help looking stupid. You’re doing a fantastic job doing that on your own.”

Customer: “You’re not going to punish her?”

Me: “For what? Answering your original question?”

Customer: “Well, I demand free food!”

Me: “Not with the way you’re treating my employees. You can pay for your pizza up there.”

(The customer then stormed off to the register and continued on about how we were trying to make her look stupid while the cashier struggled to keep a straight face.)

Should Have Looked In The Phone/Book

| Edmonton, AB, Canada | Books & Reading, Crazy Requests, Technology

(I work at a large chain book retailer. We sell product online as well as in our stores.)

Customer: “Where is your customer service desk?”

Me: “The cash desk? It’s just behind you.”

Customer: “No, your customer service desk. I need to order a book.”

Me: “We don’t have a customer service desk, but I can help you find a book or order one if we don’t have it in stock. I will just take you over to one of our customer use computers.”

(I lead him over to one of the many computers on the sales floor.)

Customer: “Oh, you just order off [Large Online Competitor]?”

Me: “No, sir, our online orders are though [Company Website].”

Customer: “Not [Large Online Competitor]?”

Me: “No.”

Customer: “Are you sure it’s not through [Large Online Competitor]?”

Me: “No, sir. [Large Online Competitor] is our competitor and not affiliated with us.”

Customer: “Oh, so, do you sell electronics?”

Me: “Yes, we sell a few small electronics such as e-readers.”

Customer: “Do you sell cell phones?”

Me: “No, we do not.”

Customer: “Not even on your website?”

Me: “No, sir. Just e-readers.”

Customer: “But how do you know for sure?”

Me: “Sir, we are a book retailer. I can guarantee we do not sell cell phones.”

Customer: “Oh, so you’re not [Large Online Competitor]?”

Me: “No. This is [Company].”

Customer: “Oh, okay. I guess I’ll go home and order from [Large Online Competitor].”

Setting Of A Smoker Gun

| Anaheim, CA, USA | Crazy Requests

(I work in a very touristy area and we are constantly busy with many families with children due to the attractions there. In the state of California, it is illegal to smoke 20 feet within most buildings, especially restaurants, and my company has a strict rule on that…)

Guest: *standing just right outside smoking a cigarette with smoke coming into the restaurant*

Me: “Excuse me, sir. I’m sorry, but I’m going to have to ask you to move just beyond those green trashcans over there to smoke.”

Guest: *smiles at me and instead of moving forward towards the trashcans, he just takes a step to the side*

Me: “I’m sorry, sir, it’s that way. Please.”

Guest: *smiles and suddenly takes off*

(I think the guest was gone but next thing I know he comes storming back up to me, no cigarette.)

Guest: “You cannot make up your own rules you know.”

Me: “I’m sorry?”

Guest: “That was rude! You cannot tell me where to smoke and not smoke.”

Me: “Sir, it’s actually California State Law that prohibits smoking within 20 feet of most establishments.”

Guest: “Law? LAW?! WELL THEN, STROLLERS SHOULD BE BANNED!”

Me: “Excuse me?”

Guest: “YOU HEARD ME! Strollers should be banned! They’re illegal! As I was standing over there, I got ran over by them, not once, not twice, but multiple times! They should be banned.”

Me: “Excuse me?”

Guest: “IT’S ASSAULT AND BATTERY! IT’S ILLEGAL!”

Me: “Uh…”

Guest: “YOU ARE A VERY RUDE PERSON! Can’t just make up s***! YOU ARE VERY RUDE!”

(And he stormed off yelling a few other things about me and soon just disappeared.)

It’s Not All Right To Be So Closed Minded

| Albany, NY, USA | Crazy Requests, Time

(I’m an assistant manager at a small local pet supply store. Company policy is that if a full time employee goes more than 30 minutes over 40 hours a week a manager just has to sign off on their timesheet to approve any overtime. I’ve just gotten done doing this for an employee who closed the previous evening, who told me about a customer who arrived one minute before closing and stayed until almost forty minutes after despite being told the store was closed, when the phone rings.)

Me: “Thank you for calling [Store]. How can I help you?”

Caller: “I want to make a complaint about your employee!”

Me: “I’m sorry to hear that. May I ask which employee you had a problem with?”

Caller: “I don’t know her name. She has red hair and she was there last night at closing! I was there no more than five minutes after you closed and she was extremely rude!”

(I have already reviewed the receipts from the previous night. Only one transaction took place after closing and it was 38 minutes after.)

Me: “I’m sorry to hear that, ma’am; could you please give me more details so I can speak to her about her behavior?”

Caller: “When she unlocked the door to let me out after I had paid I said ‘I’m sorry, I didn’t know you were closing’ and she said ‘Have a great night!'”

Me: “Ma’am, I’m not sure I understand. Was there something about her tone of voice that seemed rude to you?”

Caller: “No! I said I’m sorry and she didn’t say ‘that’s all right!'”

Me: “Ma’am, I apologize, I don’t see the problem here.’

Caller: “I said I was sorry. It was rude of her not to say it was all right!”

Me: “Well, frankly, ma’am, it wasn’t all right. I’ve already reviewed our receipts from last night and you were here much later than five minutes after we closed. Furthermore, my employee tells me that you had been told that we were closing and you ignored her and continued shopping. Also, our business hours are on our website, our Google listing, printed on our receipts, and printed on our door very clearly. There is no excuse for you to not know what time we close and to keep my employee here more than half an hour late. Is there anything else I can help you with?”

Caller: *sputtering angrily*

Me: “Have a great day, ma’am.”

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