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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Cappuccino-no

, | SA, Australia | At The Checkout, Food & Drink

(I’m waitressing when one of our baristas calls me over. She asks me to go to one of the tables and confirm that the elderly customer had ordered a long black and a cappuccino, as she had forgotten to write it down. The customer confirms this, and I take the order out to the customer and her husband who has now joined the table.)

Me: “Okay, long black?”

Customer: “Thank you.”

Me: “And your cappuccino, sir.”

Customer: “That was supposed to be a flat white!”

Me: “I’m so sorry; I thought I confirmed with you that it was a cappuccino.”

Customer: “Yes, but I forgot what my husband usually orders!”

(The husband spoke up and half-heartedly told me a cappuccino will do. I apologised again and then walked off wondering what part I had to be sorry for!)

Framing Herself

| New Orleans, LA, USA | At The Checkout, Money

(I work at a local craft store chain and I’m currently up at the register assisting the cashiers with the line of people. My next customer comes up with a basket of frames.)

Me: “Hello, did you find everything alright?”

Customer: “Yes, I did.” *hands me a stack of frames*

(I quickly start scanning the stack and lining them up to place into a bag when the customer stops me.)

Customer: “Hey one second… why aren’t these frames on sale?”

(I look at the frames, and from looking at the ad earlier in my shift, I know that particular type of frame is not on sale.)

Me: “I’m sorry, ma’am. That particular frame is not on sale. It’s only the [current frame] style that’s on sale.”

Customer: “No. It IS on sale. There’s a sign back there!”

(Thinking it is a common misreading of the sign on what styles are on sale, I elaborate that only certain frames are on sale.)

Customer: “No, YOU don’t understand. It’s 40% off! There’s a sign! I’ll go back there and look myself AGAIN.”

Me: *knowing exactly how this is going to go* “Yes ma’am. Would you mind showing me the sign?”

(The customer snickers to her companion and mutters how she’s going to prove she’s right, and how I should learn how to do my job. I pay no mind though. I step from behind the register and have the customer lead me to the sign just in case it was put up at the wrong time or so I can explain it.)

Customer: *points to sign in distance* “See? It’s 40% off because that says so!”

Me: “Ma’am, the sign clearly reads [store brand, current two styles on sale] and on the label of the frames over there it clearly says either of those styles on the frame. That frame you’ve got is a [store brand] float frame, and is not on sale.”

(The customer goes silent and walks up back to the register and checks out the rest of her items, no issue. When I finished checking her out I hand her, her receipt and say with a smile:)

Me: “Guess I’m not too shabby at my job.”

Customer: *turns red and storms out of the store without another word*

When They’re More Bitter Than The Coffee

| Dallas, TX, USA | At The Checkout, Bad Behavior, Food & Drink

(I work at a large coffee chain, and this week I’m helping out at another location instead of my ‘home’ store. Naturally, I don’t know any of their regulars.)

Me: *handing drink to a customer* “Okay, here’s your dark roast coffee with two sugars.”

Customer: “Next time I come in, you’re going to remember my order.”

Me: “Excuse me?”

Customer: “You’re not going to ask for my order again.”

(I think maybe he’s joking, because, while of course I’d like to give everyone personal service, no one who is new to the store would be able to immediately know (and remember!) what all the regular customers order. But he is stone-faced, without even a hint of a smile.)

Me: *with a smile* “Well, I’ll do my best, Sir!”

Customer: “No, you’ll remember. What was my order again?”

Me: “… a dark roast coffee with two sugars.”

(He takes his coffee and walks off without another word. I look around with a ‘did that really just happen?’ expression. As soon as he left, the other baristas all chimed in with other examples of him being unbelievably rude. Sure enough, the next day, he came in and insisted on being helped immediately because “you have four people back there,” even though all four of us were busy doing something to help the customers in line ahead of him. I have no idea why someone would choose to be a regular at a coffee shop and then treat everyone so badly all the time!)