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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

No License To Be An A**-Hole

| NY, USA | At The Checkout, Bad Behavior, Liars & Scammers

(Our store has a scanner that we use to scan both products and IDs. Without scanning an ID, we literally cannot ring up age-restricted products like tobacco, lottery, alcohol, and even lighters. There is absolutely no way to bypass the system and hand type in the birthday, and the system has been in for nearly a year. I’ve worked here for about five months.)

Older Man: “…and give me a pack of [Brand] cigarettes.”

Me: “Okay, sir, may I just scan your license?”

Older Man: “What, I don’t look old enough?”

Me: “That is not the case, sir. Unfortunately, unless I physically scan the barcode on the back of your license, I cannot ring up cigarettes.”

Older Man: “That’s b*******. I’ve come here every other day and they’ve just typed in my birthday.”

Me: “…No, you have not.”

Older Man: “Excuse me, you stupid little girl?!”

(I am a transgender male, so this hit a real hard spot. I know I won’t get in trouble if I explain myself to my manager in the morning, so I go off.)

Me: “Do NOT lie to me, sir. I have worked here for almost five months and this system was in long before I started working here. I have not ONCE seen you, despite working all three shifts on multiple occasions. You have been incredibly rude this entire transaction, and you have outwardly misgendered me and I will NOT tolerate dealing with someone as horrible as you. You need to leave.”

Older Man: “This is all kinds of f***ed up. I hope you f***ing lose your job, you dumb, stupid b****.”

Me: “If you do not leave this instant I will call the police for harassment. We have your license plate and you swearing on tape.” *I point up to the camera above my head*

Older Man: “…but they ALWAYS just type in my birthday!”

(He left, but not without spitting on the door first!)

That Tipped Her Over The Edge

North Vancouver, BC, Canada | At The Checkout, Bizarre, Money

(I’m at a popular Canadian coffee shop waiting in line. This coffee shop does not usually have tip jars available but today there is one at each counter. The older lady waiting in front of me strikes up a conversation.)

Customer: “Look at that! They’ve put tip jars out!”

Me: “Oh, yeah. I guess those aren’t usually there.”

Customer: “I’ve been to…” *lists every franchise in the area* “…and they all have tip jars now, too. The management changed and they are allowing them to put out tip jars!”

Me: “Well, every other coffee shop has tip jars.”

(Before she can reply the lady is called up to the cashier.)

Cashier: “What can I get for you, ma’am?”

Customer: “I’ll have a medium double-double and just so you know I am never coming here ever again!”

Cashier: *obviously taken aback* “Oh, I’m sorry to hear that. May I ask why?”

Customer: “You put out tip jars!”

(The customer begins to berate the poor cashier about a decision that clearly wasn’t hers. After about a minute I’ve had enough. I grab a few dollars out of my bag and go up the counter, reach around the crabby customer and throw it in the tip jar.)

Me: “This is for having to deal with her.”

(They finished up their transaction and the woman waited for her order while staring daggers at me. I went up to make my order and the cashier thanked me for standing up for her. I went in there about a week later and lo-and-behold, who did I see? The same cranky old bat! Looked like the tip jars weren’t so offensive after all. Hopefully she was treating the lovely staff there more respectfully… Maybe even throwing in a tip or two – though I doubt it.)

I Have Twenty-Twenty Vision

| Colorado Springs, CO, USA | At The Checkout, Criminal & Illegal, Liars & Scammers

(I ring up a customer for two lemonades that are on sale at 2 for $5.)

Me: “All right, sir, your total is $5.39.”

Customer: *hands me a $50 bill*

Me: *checks its authenticity then puts it through and gets out his change* “All right, sir, your change is 61 cents and here’s twenty, forty, and four ones.”

(I ALWAYS count customer change back to them, especially when it is a large amount. The cashier behind me needs an override for a void, so I scan my supervisor card and turn back to him.)

Customer: “Excuse me; you only gave me $25. See, one of the twenties is actually a one.”

(I look at his hand and see a one where I definitely put a twenty before. I know he is trying to con me, so I put up my closed sign and ask the lady who was next to please go to the next cashier, who has no customers. I then page my coworker over and ask her to bring out the mobile money counter to count my till.)

Customer: “I’m not magician! Look, it’s not here!” *rolls up his sleeves*

Me: “Okay, sir, I just need to have my drawer counted first.”

Customer: “Well, how long is this going to take? Ten minutes?”

Me: “No, sir, only a minute or two.”

Customer: “Well, I’m going next door! I’ll be back for my twenty after you count that drawer!”

(Guess what? He never came back. And my till was spot on.)