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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

In Line And Out Of Line, Part 9

| Chicago, IL, USA | At The Checkout, Crazy Requests

(I’ve just started scanning a customer’s purchases, which are coming at me on a belt from the left, when an older woman approaches me from the right – the bagging area.)

Woman: *holding newspaper and money* “I just want a paper.”

Me: “I’m sorry, ma’am. I’ve already begun scanning this customer’s purchases. I can’t ring you up until this transaction is complete.”

Woman: *twitches her offerings at me* “But I just want the newspaper! Can’t you scan it quick?”

Me: “No, ma’am. I’ve already begun this person’s transaction and cannot start a new one now. If you step behind her in line, I can ring up your purchase next.”

Woman: *grumbling and stepping into line* “Well, SOME stores let you just do it quick…”

(She keeps mumbling to herself as I scan the first woman’s items, and addresses me a few seconds later:)

Woman: “It’s true, some stores WILL just do it quick…”

Me: “Ma’am, as I’ve already explained, I cannot void an ongoing transaction. This customer was here before you, and I had already started when you walked up.”

Woman: *points rudely at customer I’m still ringing up* “So what you’re telling me is that if I had gotten here before her, you would have rang me up first?”

Me: *still cool as a cucumber* “Yes, ma’am. That’s generally how lines work.”

(She was dead silent as I rang up her paper, and left without her receipt. I’m glad I could provide her with such an important teaching moment, as she seems to have missed when it was given in kindergarten!)

Related:
In Line And Out Of Line, Part 8
In Line And Out Of Line, Part 7
In Line And Out Of Line, Part 6

Taste Of Your Own Fast Acting Medicine

| NC, USA | At The Checkout, Food & Drink, Language & Words

Customer: “I want a number-one-medium-with-a-coke-and-a-large-frosty-with-a-kids-meal-chicken-nuggets-and-apple-slices-and-orange-juice—”

Me: “M—”

Customer: “—also-a-number-seven-with-a-diet-coke-large-and-an-apple-salad.”

(Fortunately I am able to type all of that in and keep up with her despite that and speak it back to her just as fast as she had said it.)

Me: Okay…so you want a number-one-medium-with-a-coke-and-a-large-frosty-with-a-kids-meal-chicken-nuggets-and-apple-slices-and-orange-juicealso-a-number-seven-with-a-diet-coke-large-and-an-apple-salad?”

Customer: “Wait… what?”

Pepsi Max-imum Idiot

| Macomb, MI, USA | At The Checkout, Food & Drink

Customer: “Um, excuse me. I was rung up wrong. These cases of pop are supposed to be 3 for $12.”

Manager: “Ma’am, only Coke products have that deal.”

Customer: “THAT’S WHAT I BOUGHT.”

Manager: “Pepsi isn’t a Coke product.”

New Sales Announced On Wikileaks

| Norway | At The Checkout, Awesome Customers, Awesome Workers

(A customer is looking at a particular item, and wants to know the price.)

Me: “That’s 99 kroner.”

Customer: “Oh, that’s a bit pricey I think..”

Me: “It’s a secret but I’ll tell you. This item is coming on half price on Monday, you could come back and make a good deal on it.”

(The customer starts looking around and acting like I just told her a national secret wondering if anybody else heard it.)

Customer: “Okay, thank you! WHOOPS!” *whispers* “T-thank you!”

(She ran out before I could say anything else.)

Give Me A Low Five

| Canada | At The Checkout, Liars & Scammers, Money

(A woman and her daughter at my checkout are very pleasant right up until I read her total.)

Me: “All right, your total is $17.93.”

Mother: “Oh, yes, not a problem.”

(She puts a 5$ bill on the counter and we keep chatting. I put the bill under my printer to hold onto it thinking she is getting more. Finally I ask—)

Me: “Ma’am, I still need $12.93.”

Mother: “I gave you a twenty though! You said the bill was 17.93.”

Me: “That is the total, but you only gave me a five—”

Mother: “No, I gave you a f****** twenty. I know I did! Don’t you lie now!”

Me: “Ma’am, all you gave me was a five. I put it right here.”

(I grab the bill and slid it back onto the counter, thinking maybe she just thought she grabbed a twenty. I was shocked considering her daughter looked to be no older than eleven and she is swearing.)

Mother: “Well, look harder. You must have dropped it, you f****** dumb b****!”

(Appalled and getting panicked that I might have made a mistake, I look on the floor around me but I can not find a twenty anywhere.)

Me: “Ma’am, all you gave me was a five. I’m sorry but I don’t see it.”

Mother: “Well, then, you must have pocketed it! Pull out your pockets!”

(I do so and I look more and more worried. This is only my second week and I don’t know what to do.)

Daughter: “Mom, you only put a five.”

Mother: “Shut up, [Daughter]! I know what I did and I know what happened. This b**** distracted us by pretending to be nice!”

(At this point my manager shows up because I was supposed to go on my break and she finds me near tears, being shouted at by this woman.)

Manager: “What is the problem, ma’am?”

Mother: “This f***-tard of woman you hired took my money and then lied! She stole right from me! I demand her fired!”

Daughter: “Mommmmmm! You—”

Mother: “[Daughter], shut it!”

Manager: “[My Name], go on break. I’ve got this.”

(I leave on break pretty much crying now. When I come back my manager is leaning at my cash and decides to share the story:)

Manager: “Apparently this monster of a mother meticulously keeps track of every penny she spends. Has a little book of what she spent and where and had been doing shopping all day. After being given a calculator she realized she spent more than she thought she had and was short twenty dollars because of her own spending. Get this though: even though her daughter kept insisting she was wrong, she wants us to check the security cameras and call her to make sure you didn’t take anything. If she comes in again let me know and I will serve her. She pulls this stunt again and she’s banned.”

(Turned out, a week later she came back and tried it again – this time without her daughter!)

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