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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Needs A Medium To Understand This Order

| Detroit, MI, USA | At The Checkout, Food & Drink

(I’m order-taker at the drive-thru.)

Customer: “I’d like a small-medium [Drink].”

Me: *puzzled* “A small-medium [Drink]?”

Customer: *getting really irritated* “YES. A small-medium [Drink]!”

Me: “What size would you like? Small, or medium?”

Customer: “Yes.”

Won’t Accept The Heavy Responsibility

| UK | At The Checkout, Crazy Requests

(I work in a retail establishment where the government has enforced a carrier bag charge at a very low price, just to help you remember about your bags. It has been in place for a year already.)

Customer: “Just put all the stuff in the same bag there.”

Me: “Are you sure? It’s quite a lot of stuff; not sure the bag will hold.”

Customer: “It’ll be okay; I’m not paying any more.”

Me: “Are you sure you don’t want another bag? It seems about ready to burst.”

Customer: “Stop trying to sell me bags I don’t need!”

(After using some great Tetris skills I finished packing and I hand the bag over while holding the bottom of the bag.)

Me: “Now be careful while lifting it; it’s very heavy and about ready to burst.”

(The bag broke as soon as it was lifted. Customer went on a rant about how I should’ve warned him that the bag was heavy, and that I should’ve known better than to pack it that heavy, and stormed off leaving all his stuff behind him.)

Bags Of Common Sense

| USA | At The Checkout, Books & Reading, Family & Kids

(The bookstore where I work has recently switched bag printers, and there has been a delay getting the new bags. As a result we have run out of plastic bags to put purchases in. We have signs on the front door letting customers know. An older man and his son come up to the counter with a stack of about six books. I ring them up.)

Customer: “Where’s my bag?”

Me: “I’m sorry, sir, we are out of bags.”

Customer: “How the h*** am I supposed to get my books out to the car?!”

Customer’s Son: “Dad, you carried them all over the store and up here to the register. You can carry them ten feet to the car.”

(I was so glad he said it so I didn’t have to!)