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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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The Mother Of All Bad Customers

, | Salt Lake City, UT, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink, Popular

(I work at a very popular fast food place. It’s Friday night, so we’re incredibly packed. I’m on front register, which I rarely do; I usually always make the food. Despite this, I have no affiliation with the drive-thru, as I’m trying to take care of all my customers by myself. A woman comes up almost behind the counter and starts SCREAMING at me, interrupting the customer’s order I’m currently taking.)

Customer: “THIS IS A F****ING JOKE! I HAVE BEEN IN THE DRIVE-THRU FOR 20 F****ING MINUTES AND NO ONE HAS TAKEN MY ORDER!”

(The store goes silent as this woman is almost yelling bloody murder.)

Me: “I apologize, ma’am! I am currently serving customers up front but I can grab my manager for you!”

Customer: “BULL****! I USED TO WORK AT THIS F***ING DUMP AND WE USED TO STAND OUTSIDE IN THE RAIN AND TAKE ORDERS BY HAND! YOU’RE ALL A BUNCH OF LAZY MOTHERF***ERS! GET OUTSIDE AND TAKE MY ORDER!”

Me: *dumbfounded*, but trying to get my line back in order as she storms out*

Next Customer: “What a f****** b****. I’m sorry. I can’t believe people get off on screaming at hard workers over food. I’ve always loved how well you guys work here, and I don’t mind waiting for good food.”

Coworker: *head down, in shame* “That was my mom. She’s so embarrassing.”

(I later found out she cut in line and screamed at a manager of mine until she cried. I still boil remembering this transaction, but I still feel awful for my coworker. I heard he went home and told her off royal and she hasn’t tried it again.)

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Can’t Vouch For You On Sundays

| England, UK | At The Checkout, Crazy Requests

(Please note I am a young worker, whilst the patron is an elderly lady with her daughter; both appear angry. It is a sunny Sunday afternoon.)

Customer: “Coffee, and this voucher.”

(Hands over a voucher for a free cup of coffee, not valid on Sundays, which is clearly stated on the back.)

Myself: “I’m awfully sorry, ma’am, but this voucher isn’t available on Sundays.”

Customer: “Well, then, you are breaking the law!”

Myself: *unsure how to respond* “I’m sorry?”

Customer: *points to dates that voucher is available, next to where it states not on Sundays* “YOU have put the dates here and YOU are breaking the law by not allowing it!”

Myself: “Sorry that you feel that way. Anything else for you?”

Customer: “This is illegal! BREAKING THE LAW!”

(The customer then proceeded through the transaction with a death-stare at me the whole time whilst I smiled back!)

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With Every Extra Comes Extra Problems

| Derbyshire, England, UK | At The Checkout, Bad Behavior, Food & Drink

(We were clamping down on giving people extra things for free, including the sauces in our special drinks. I was working drive-thru when this happened.)

Me: “Welcome to [Restaurant] drive-thru. May I take your order, please?”

Customer: “Yes, I’d like [Special Drink] but with extra bits and chocolate sauce.”

(My manager nods at me and tells me to charge extra.)

Me: “Okay, that’s fine, sir; however, I will have to charge you for the extra sauce and bits.”

Customer: “What?! They’ve never done that before!”

Me: “I’m sorry, sir, we’re clamping down on giving away things for free. It was against our policy to do it in the first place.”

Customer: “But I shouldn’t be charged for it! I’m the customer. If I wanted extra I should get it for free! Why should I have to pay for extra?!”

(The customer drives off with his drink, having paid for the extras begrudgingly, promising to complain about us.)

Manager: “I never understood where people get the idea that ‘extra’ secretly means ‘free.'”