Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!


Count One’s Chicken Sandwiches Before They Hatch

, | NJ, USA | At The Checkout, Food & Drink

(I work in a popular fast food restaurant that has a lot of different options for chicken sandwiches and wraps as well as burgers.)

Customer: “I want a crispy chicken sandwich.”

Me: “Okay, which one?”

Customer: “The crispy one.”

Me: “We have multiple chicken sandwiches; you can get any of them as crispy or grilled chicken.”

Customer: “I just want a chicken sandwich!”

Me: *deep breath* “Our chicken sandwiches are numbers eleven, twelve, and thirteen on the menu board, sir.”

Customer: “Oh… how much is it?”

Me: *sigh* “The number eleven is $4.99, the number twelve is $4.89, and the number thirteen is $4.49.”

Customer: “I’ll take the one that’s four.”

(The customer’s wife wound up taking over after that. Thank god.)


International Tax Evasion

| UT, USA | At The Checkout, Crazy Requests, Money

(I am working at the register of a popular clothing store when a woman comes up to my register buying clothes for her children. We make small talk and I find out she is visiting from Canada and leaving in a few days.)

Me: “All right, and your total will be [amount]! Would you like to pay with cash or card today?”

Customer: “Card… Oh, wait, I almost forgot! Shouldn’t this be cheaper?”

Me: “Uh… what do you mean?”

Customer: “Well, I’m from Canada, so shouldn’t I not have to pay tax?”

Me: “Well… I don’t know. I don’t think it works like that with these items.”

Customer: “Couldn’t you just take the tax off?”

Me: “Uh… I don’t think so. It’s just automatically applied to the purchase.”

Customer: “Well, that’s just stupid!”

(She ultimately ended up paying the sales tax.)


Making A Senior Mistake

| Orchard Park, NY, USA | At The Checkout, Bad Behavior, Money, Non-Dialogue

I worked in a Mexican restaurant. We had a senior’s discount but policy states that we have to wait for them to ask for it. We weren’t supposed to just give it to them but sometimes I would just give it to obviously elder folks.

Once, after my standard greeting, I decide I will do so for a grey-haired man. But before he even places his order, he picks up my ‘take-a-penny, leave-a-penny cup’ with one hand, pours it into his palm, and puts all the change in his pocket. He even stares me in the eye the entire time as if to challenge me to do something about it.

To which I decide that he has taken his own senior discount. Too bad, because the one I would have given him would have saved him a lot more.


Needs To Change Their Attitude To Change

| NY, USA | At The Checkout, Money

Me: *finishing the transaction* “And your total is $13.52 today.”

Customer: *hands me a $10 bill and $3.50 in quarters* “Close enough. Have a nice night!” *leaves*

Me: *fishes $0.02 out of my pocket* “You, too?”


Repeatedly Trying To Top It

| Peterborough, ON, Canada | At The Checkout, Food & Drink

(I’m taking a drive-thru order.)

Customer: “Can I have a [burger combo]?”

Me: “Absolutely. What toppings would you like?”

Customer: *lists toppings*

Me: “Okay, and what side and drink with that?”

Customer: *repeats toppings*

Me: “Yes, I have that here already. What would you like for your side and drink?”

Customer: *repeats toppings again*

Me: *trying a different approach* “No problem, is your combo going to be with fries and [drink]?”

Customer: “No, it’s with—” *repeats toppings yet again*

(Eventually I just rang in fries and a random fountain drink. They didn’t complain.)

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