Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Small Talk Baulk

| England, UK | At The Checkout, Family & Kids, Language & Words

Me: “Good morning. How can I help y—“

Customer: “Cappuccino. Medium.”

Me: “Would you like that to stay or—“

Customer: *interrupting again* “Go.”

(I finish the transaction politely but without trying to make small talk.)

Customer: “Not very chatty are you?”

Foot-Long Time To Get There

| PA, USA | At The Checkout, Money

(A customer came in with a coupon that allowed her to get two footlong sandwiches for $10. She also got a drink, making her total $12. When she was rung out, she tried to just give me a $5 bill.)

Me: “I’m sorry, but it’s $12.”

Customer: “But why? It should only be this much!” *continues to try to just give me the $5*

Me: “Well, the coupon says the two foot-longs are $10, plus you have your drink.”

Customer: “That doesn’t make any sense; it shouldn’t be that much.”

(The conversation went on for about ten minutes, with a line building up behind her. Eventually, after explaining her total several times, it finally clicks.)

Customer: “OH. Oh, I’m sorry.” *gives me the right change*

Next Customer: *loud enough that the previous one can hear* “She just really didn’t get that, did she?”

H2-Slowly Getting There

| PA, USA | At The Checkout, Food & Drink, Money

(I work in a restaurant that primarily serves FRIED chicken and I’m running the drive-thru.)

Customer: “Uh, yeah, how do you make your chicken?”

Me: “We bread and deep-fry it, sir.”

Customer: “So you mean in grease?”

Me: “Yes, sir, in grease.”

Customer: “Do you have any chicken sandwiches?”

Me: “Yes the numbers 2, 3, and 4.”

Customer: “Oh. How much for a glass of water?”

Me: “That’s free, sir.”

Customer: “Okay, I’ll have that.”

(This conversation took four minutes. All he wanted was water.)

You’re A Good Egg

| UT, USA | At The Checkout, Food & Drink

Me: “Bacon and scrambled eggs, please.”

Employee:Just bacon and scrambled eggs?”

Me: “Yeah, that’s all.”

Employee:You can come back any time.”

(Which made me think that he had, in his head, told a number of customers to go to Hell this morning.)

Scaring Them Straight Out

| WV, USA | At The Checkout, Bigotry, Religion

(I work at a rather well-known small retail store. I am very open about my sexuality and don’t tend to let other people’s opinions affect me. I am on register; it being a rather slow day I only have one customer in line.)

Customer: “That’s just sick, isn’t it?”

(She is motioning to a newspaper showing a homosexual couple that was the first to marry in our town.)

Me: “Excuse me?”

Customer: “Letting gays just marry and act normal… It’s sick that this is what society as fallen to.”

(At this point I am annoyed but decide to just ignore the comment and continue to ring up her items.)

Customer: “IT’S SICK, ISN’T IT?!”

(She is now yelling her eyes wide as she just stares at me.)

Me: “No, I disagree with you and so would my girlfriend.”

(The customer looks at me shocked before turning to my manager who is near by listening to everything.)

Customer: “Sir, can you ring me out? I don’t want this devil-worshiper touching anymore of my items.”

(I am now about in tears as I just stand there amazed by her ignorance.)

Manager: “No… I’m busy, but let me see if my boyfriend is free.”

(He started looking around before calling some random guy’s name into our otherwise empty store. The customer left without her things, mumbling stuff about Hell. My manager is a straight married man with kids… The world needs more people like him!)

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