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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Disassociated

| NY, USA | At The Checkout

(I am the guilty party in this one. My store has a single queue which leads to a line of eight registers. Cashiers press a button which sounds off “Cashier number three, please,” in order to call the next customer. I am shopping in another location of my store in a different city.)

Speaker: “Cashier number five, please.”

Me: *walks to register six, puts my items down*

Cashier: *with the bored look of someone who goes through this fifty times a day* “I’m on this side, miss.”

Me: “Oh, god. Hi! You won’t believe this after what I just did, but I have an associate discount…” *pulling out card*

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A Regular Defence

| UK | At The Checkout, Awesome Customers, Popular

(I have worked in a supermarket chain for about eight years. I am recognised by many regular customers and I often have a chat with them. I get a call for till help as I am stacking shelves. I go over and jump on and call people over to my till.)

Me: “Would you like to come over? I have opened this till.”

(A couple of people walk over and one regular offers a woman a place at my till. The woman politely says no. The regular customer looks a little annoyed but comes to me for service. Once I finish ringing her up she stands glaring at the woman who is being served now. I help get rid of the queues and lock my till away. When I get back to the front to pick up some items that need to be put away, the regular grabs my arm and drags me to the woman.)

Regular: “You know what? You were very rude to not want to be served by this young lady. She is sweet and always smiling. If she has ever been rude, then you must have deserved it.” *starts ranting at the woman who is looking very confused*

Me: “[Regular], what’s going on?

Regular: “I offered this lady a place at your till before me but she refused and I think it’s not nice, as you are a lovely person and she shouldn’t dislike you for no apparent reason!”

Me: *smiling at the compliment* “Well, thank you for the compliment but she didn’t refuse because she dislikes me. She refused because store policy states people can’t serve family members and she was respecting that. You see, that’s my mother.”

Regular: *looks between me and my mum* “Oh, dear.” *turns to my mum* “I am so sorry; I hope I didn’t upset you.” *turns and hurries off*

(To this day that customer apologizes to my mum, even though I haven’t worked in that store for almost a year.)

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Piercing Observation, Part 2

| Tampa, FL, USA | At The Checkout, Bad Behavior, Popular

(It is my first month of working as a cashier for a high-end grocery store and I am getting a lot of Jesus-pamphlets and comments about my piercings (my employers encourage them; they are fine by policy). One day it is especially busy and I am still a little slow at scanning / typing codes for fruits and veggies… An older male customer in his mid-50s with a young woman and a baby come through my lane. The older man says something turning to the younger woman, and all I hear is “…all that s*** on her face.”)

Me: “Excuse me, sir? Is there a problem?”

Customer: “Oh, I just think you’d look better without all that crap on your face.”

Me: “I’m sorry you feel that way. I like it and I look good with it.”

Customer: “Well, have ya looked in the mirror lately?”

Me: “Yes, every day, and I like what I see.”

Customer: “You should get your eyes checked!”

Me: “I did about three months ago, sir. My vision hasn’t changed in over three years.”

(The customer got seemingly flustered at my confidence and as I handed him his receipt looking him straight in the eyes, I think he realized how rude he was and laughed it off with an Elvis impersonation (?!).)

Related:
Piercing Observation

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Got The Meat-Balls To Stand Up To Him

, | USA | At The Checkout, Awesome Customers, Food & Drink, Liars & Scammers, Popular

(I work at the front desk in a government office. While at my station at the front desk, a coworker is speaking with a young man, very near me in the lobby. I can easily overhear the conversation in which the young man is describing how he likes to go through the lines at sandwich restaurants and “just for fun” say the sandwich was bad, and make them re-do his sandwich. It was a fun game for him, and sometimes he even received the “bad” sandwich too, or would even get a free sandwich “for the trouble.” As I hear him say this, I think “What an a**hole!”, but say nothing. About a week later, I go to lunch at the local sandwich shop. I find myself in line behind this young man. I don’t recognize him at first, but who he is gradually dawns on me as I watch him. He is looking right at the sandwich maker as she is putting his meatball sub together and sure enough, when he gets to the register, he says it is wrong and wants another because it has too much sauce. At that point I know what is happening and decide to call him on his game.)

Me: “Why didn’t you tell her it was wrong while she was making it?”

Customer: “I wasn’t looking.”

Me: “Yes, you were. I was watching you. You were staring at her the whole time. If you didn’t like the way she made your sandwich, you should have told her AT THE TIME.”

Customer: *getting flustered* “No, really, I wasn’t looking.”

Me: *getting adamant* “Yes, you were. I SAW YOU! You were staring at her, watching her make that sandwich the whole time. If you didn’t like the way she made your sandwich, you should have told her AT THE TIME. THAT’S WHY THEY MAKE THE SANDWICHES IN FRONT OF US!!”

Customer: *flustered* “But it’s…”

Sandwich Maker: *she doesn’t know what I know about him* “Ma’am, it’s really okay.”

Me: *to her* “NO, IT’S NOT! If he didn’t like the way the sandwich was being made” *me turning to him* “HE SHOULD HAVE TOLD YOU AT THE TIME!” *back to sandwich maker* “He was looking at you the whole time!”

Sandwich Maker: *stares at me with eyes wide and slack-jawed, not knowing what to say*

(I keep laying it on him and he remains flustered while the sandwich maker’s coworkers make him another which he accepts and pays for, and then makes a quick dash out the door. The line workers and the manager are all gathered around the register and a couple staff persons are peeking out the doors to the back area and all are looking at me in awe.)

Manager: “Here. Why don’t you take this?” *holding out the “bad” meatball sub*

Me: “No, but thank you. I’m vegetarian.”

Manager: “Take it. You could give it to someone…”

Me: “But I can’t eat it. Why don’t you have it?”

Manager: “No, really, we can’t eat it. If we keep it here, it will have to be thrown away.”

Me: *while the injustice of a cow losing his life only to be thrown away flashes through my mind, I reply* “Okay, I’ll take it back to work and see if anyone wants it.”

(So I left with two sandwiches, and as it turned out, my supervisor was a devout carnivore, and even though he’d had lunch already, was very fond the meatball subs from that shop and decided to take one for the team and have two lunches! He also remembered the young man, and agreed that he was an a**-hole. I can only hope that in the future, that young man will think twice about what might be a “fun game.”)

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Honesty Not Included

| UK | At The Checkout, Liars & Scammers, Popular

(I am the customer in this story. I am posting a present to a relative in Finland.)

Post Office: “What is in the parcel?”

Me: “Children’s toy.”

Post Office: “Does it contain batteries?”

Me: “No…”

Post Office: “Okay, then that’s fine. Please pass it through the window.”

Parcel: *starts singing jaunty nursery rhyme as I accidentally hit a button whilst passing it to her*

Post Office & Me: *avoid eye contact and pretend we heard nothing*

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