Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!


Not How Diabetes Works But Okay

| UK | At The Checkout, Crazy Requests

(We’ve been instructed to ask for customer feedback while checking customers out in the form of a questionnaire. Most is multiple choice with a comments section at the bottom. The line has died down when the receptionist, looking rather disgruntled, turns to us and reads out the feedback from their last customer.)

Comment: “Too helpful! Too nice! Tried having a chat with me and it was just abhorrent! Even her hello was so sweet it gave me diabetes.”

Receptionist: “I’m sorry we can’t all be as sour as gone-off bottle of milk!”


Making A Few Cosmetic Adjustments

| Murfreesboro, TN, USA | At The Checkout

(I work for a cosmetics line in a major department store. We are running a free gift at the time, where a customer receives a gift if they purchase a certain amount from us. This is standard everywhere, and every store and brand has the exact same policy: only that brand’s merchandise qualifies you for the brand’s free gift. I have never in all my years of retail had to explain this to someone.)

Customer: “Hi, I just need a mascara today.”

Me: “Sure thing! Is there anything else I can do for you today? We’re having a free gift if you spend thirty-five dollars, so one other [Brand] item would qualify you.”

Customer: “No, that’s all I need from [Brand] right now. Can you ring up these clothes for me? And make sure you give me all my discounts.”

Me: “Absolutely, ma’am, the clothes will ring the same price anywhere in the store.”

Customer: “Really? I didn’t know that!”

(I ring her one Brand item and her clothes, bringing the total to almost two hundred dollars.)

Customer: “So I get the gift with that, right?”

Me: “No, ma’am, the mascara alone doesn’t qualify you; that’s why I asked if you needed anything else right now so you could get the gift.”

Customer: “But I bought all these clothes!”

Me: “Yes, but the free gift is from [Brand], so only [Brand] merchandise qualifies you.”

Customer: “Well, that makes no sense!”


Lack Of Register Does Not Register, Part 7

| IN, USA | At The Checkout

(I’m sitting at a fast food restaurant, and I overhear this conversation. Note that there is one register with a sign on it stating the card machine is broken.)

Cashier: “Hi, Welcome to [Store]; I can help you over at this register.”

Customer: “Or you could stop being a lazy piece of s*** and take care of me on THIS register?”

Cashier: “Sir, that register is broken. You can try to order there all you like but I can promise you that you aren’t getting anything out of it.”

Lack of Register Does Not Register, Part 6
Lack of Register Does Not Register, Part 5
Lack of Register Does Not Register, Part 4


The Upstairs Does Not Register

| NY, USA | At The Checkout, Bizarre

Customer: “Can I pay for this here?”

Employee: “No, you check out downstairs.”

Customer: *looks terrified* “Is… is this not a bookstore? Can I not buy this?”

Employee: “You can buy it… The registers are downstairs, though.”


They’re Going To Be Fine (Print)

| USA | At The Checkout, Awesome Customers

(I’m purchasing a new pair of shoes. I have a $10 off coupon. As I’m handing the coupon to the cashier, I realize the brand of shoes I’m buying are on the coupon’s restriction list.)

Me: “Oh! My bad, I can’t use this on [Brand].”

Cashier: *amazed* Did… did you actually read the fine print?”

Me: “Well, yeah. It’s no big deal, though. I can use it next time.”

Cashier: “I can’t believe someone read the fine print! Just a hunch, but do you work retail?”

Me: “Not currently, but I used to. That’s how I paid for college.”

Cashier: “You know, I’ll go ahead and put this through for you.” *takes the coupon out of my hand and swipes it* “Because you understand!”

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