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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Stupidity Is Its Own Reward, Part 4

| AK, USA | At The Checkout, Extra Stupid

(At our store, rewards cards don’t lower the price of purchases, but they do earn gas discounts and can get you coupons. Many customers have them, some don’t. I’m ringing up a gentleman with one woman waiting behind him.)

Me: “Okay, that’s everything! Do you have a rewards card today?”

Customer #1: *suddenly starts glaring at me* “WHAT? I didn’t know I needed a d*** SPECIAL CARD to shop here!”

(Before I can say anything, he storms out, leaving his purchases behind, and drives off. The other customer and I just stare in disbelief for a few seconds before I cancel out the transaction.)

Customer #2: “Did that really just happen?”

Me: “You know, I kinda hope he has someone waiting for these groceries at home, so he has to tell them why he doesn’t have them.”

Related:
Stupidity Is Its Own Reward, Part 3
Stupidity Is Its Own Reward, Part 2
Stupidity Is Its Own Reward

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No ID, No Idea, Part 25

| Lethbridge, AB, Canada | At The Checkout, Food & Drink, Popular, Underaged

(A customer in and picks out a bottle of vodka that is currently being advertised in our flyer.)

Me: “Hi! Could I please see your ID?”

Customer: “I only have a photo of it. Is that okay?”

(He holds out his phone to show me.)

Me: “No.”

Customer: “Are you sure?”

Me: “Yes.”

Customer: “Are you reeeally sure?”

(I hand him a flyer.)

Me: “Well, I can give you a photo of your liquor. Is that okay?”

Customer: *glares at me and leaves*

Related:
No ID, No Idea, Part 24
No ID, No Idea, Part 23
No ID, No Idea, Part 22

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The Virtues Of Customer Service

| Canada | At The Checkout, Bad Behavior, Popular, Religion

(I work as a cashier and I have a very new cashier on the till next to mine so I can help her if she has any questions. The new cashier turns to ask me a quick question about a transaction while I am serving an elderly man.)

Me: *to customer* “I’m sorry, sir, please give me just one second.”

(The question is simple and I do not even have to leave my till to deal with the problem. The entire exchange takes maybe a minute at most.)

Customer: *very rudely* “Excuse ME, but I believe you were serving me first.”

Me: “Sorry about that, sir. This is [Coworker]’s first time on cash alone and I am to make sure that I help her if she gets stuck.”

Customer: “Well, that isn’t my problem.”

(I politely ignore his rude tone and finish scanning his last couple items. In his order is a large number of cleaning supplies.)

Customer: “I am getting ready for a full weekend of spring cleaning. Cleanliness is next to godliness, you know!”

Me: *smiling and handing him his shopping bag* “Yes, and so is patience, so I hear.”