Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

The Drunken Taste Of Lawlessness

| OH, USA | At The Checkout, Popular, Underaged

(I work in a well-known chain superstore. Our policy for alcohol sales is that we must see proper identification from all parties present with the exception of an obvious parent/child party. It is also important to note that Ohio law states that a customer must provide a valid ID if asked, and a store employee may ask at their own discretion.)

Me: “Hello. I will need to see both ID’s to process this alcohol sale.”

Customer #1: “Why do you need to see both?”

Me: “It is the—”

Customer #1: “That is illegal; you can’t require that both of us have an ID.”

Me: “Actually, ma’am, I am required by policy to have proper identification from all parties of the alcohol sale or I cannot—”

Customer #1: “So, it is [Store]’s policy, which is against the law. I could sue.”

(Meanwhile, Customer #2 is retrieving his ID. I check both identification cards and process the sale.)

Me: “Your total is…”

Customer #1: “What if I have my child and I am buying alcohol?”

Me: “If it is obviously your child it shouldn’t be a problem.”

Customer #2: “Well what if I had my step-daughter?”

Me: “That would be a child, sir. It won’t be a problem if you are not buying it for her.”

Customer #1: “Well, it is stupid and against the law.”

(I hand her the receipt.)

Me: “Have a great day, ma’am.”

Customer #1: “Good luck breaking the law; someone will sue you.”

Customer #3: *a little old woman, clearly appalled by Customer #2’s attitude* “Don’t worry, sweetie. I don’t have alcohol, and even if i did I know the law!”

Expressing About The Express Lane, Part 2

| NS, Canada | At The Checkout, Bad Behavior, Popular

(I am working at the customer service desk, which has a five-item limit so that customers who actually need help at the desk don’t have to wait forever behind people who are just buying groceries. Despite the neon pink signs stating the limit people will come through with way more than five, but will usually apologize and say they didn’t see the sign. However…)

Me: *in the middle of ringing through 10-15 items* “Just to let you know for next time sir, this desk is for one to five items only.”

Customer: *in casual, uncaring tone* “Yeah, I know. I read the sign.”

Me: *speechless*

Related:
Expressing About The Express Lane

Got Everything Wrong

, | USA | At The Checkout, Crazy Requests, Food & Drink, Popular

Customer: “I want three tacos with everything.”

Me: “I’m sorry, ma’am. What did you mean by ‘everything’?”

Customer: “You know, everything.”

Me: “I’m sorry; I don’t know what you mean. We have a lot of different ingredients that we can put on your tacos. Which ones would you like?”

Customer: *getting agitated* “You know, everything!”

Me: “We have ‘supreme’ tacos which come with sour cream, lettuce, cheese and tomatoes. Would you like three Supreme Tacos?”

Customer: “Yes! That’s it! With onions and everything!”

Me: “So, three Supreme Tacos with onions and what else would you like on them?”

Customer: “You know, everything!”

Me: *reading off our list of ingredients in order* “So you want three tacos with beef, chicken, steak, red sauce, chili, beans…”

Customer: *interrupts* “No, no, no! I didn’t say I wanted all that! I didn’t say to get all ludicrous about it!”

Me: “I’m sorry, ma’am, I’m just trying to figure out what you want on your tacos.”

Customer: “Everything!” *she then leaves the drive-thru without saying another word*

Unable To Tap And Go With The Flow

| ON, Canada | At The Checkout, Bad Behavior, Technology

(Tap-and-go debit/credit cards are just being introduced. We have just got our new credit card reader with the tap feature a few days beforehand. My boss instructs me that if a customer hands us their card and it has the tap-and-go logo, I should tap it myself. I don’t necessarily think this is a good idea, but I do as I’m told. A customer has just ordered their coffee when this happens.)

Me: “That will be $1.70.”

Customer: “On debit.” *hands me his card*

(I see the the tap-and-go logo on his card and press the card to the machine for a few seconds. It pays and I hand the card back to the customer.)

Customer: “Wait, don’t I need to pay?”

Me: “Nope, you just did. I just tapped your card.”

Customer: “Why did you do that?”

Me: “I’m sorry?”

Customer: “Why did you tap my card for me?”

Me: “Because that’s what my boss told me to do when customers hand their cards to me.”

Customer: “But why did you tap my card for me!?”

Me: “Because my boss said to.”

Customer: “Do you know how RUDE that is to just take someone else’s card and pay!?”

Me: *seeing this is going to be difficult* “Sir, if you have a problem with the lack of security with the tap cards, I suggest you go to your bank and ask them to remove that feature from your card. I’ve already done that myself.”

Customer: “But do you know how RUDE that is?!”

Me: *sighs* “I don’t know what to tell you, sir; I’m just doing what I was told. Would you like to talk to my boss about it?”

Customer: “Yes, I would!”

Me: “Here’s the store number and the hours he’s usually here at.”

Customer: *just as he’s about to leave* “Seriously, you shouldn’t just tap someone else’s card. It’s so RUDE!”

(He did call my boss and complain about how “RUDE” I was, but my boss didn’t budge. My boss told me to just keep tapping people’s cards, but I just let customers tap their cards themselves just to try and avoid that guy again.)

Coupons Are More Taxing Than They’re Worth

| CA, USA | At The Checkout, Money, Popular

(I work at a department store that is well known for its ‘cash coupon’ deals–where for every fifty dollars you spend you earn a ten dollar coupon. Because the fifty dollars you must spend does not include taxes, occasionally people will be confused that their total was 50+ dollars but they did not earn a coupon. I try to provide ample warning if I see they are particularly close to earning a coupon.)

Me: *I have just finished ringing up her purchases* “Ma’am, I notice you are about three dollars away from earning a cash coupon. Would you like to add a chocolate bar to your purchase so you can meet the cut-off?”

Customer: “No, thank you. I’m fine. Here’s my card.”

Me: “All right, then, that’ll be [total] on your card. Here’s your receipt. Have a great day!”

Customer: “Where’s my coupon?”

Me: “Sorry?”

Customer: “My cash coupon! I spent fifty dollars. I should have gotten a coupon.”

Me: “I apologize, ma’am. You have to spend fifty dollars before taxes to get a coupon. You were about three dollars short.”

Customer: “You should have told me!” *stomps off*

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