The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!
(A customer comes in with an old catalogue and discovers the item he wants is no longer that price.)
Me: “Sorry, sir, that catalogue ended three-days ago. See the start and end dates on the front?
Customer: “I don’t give a f*** about where you’ve got dates. The price is in writing so you have to honour it! I know my rights!”
(There are four self-checkout stations in this store; customers line up in one line for all four then go to whichever one is available. I am first in line with one gentleman behind me when a woman walks around us and stands directly behind another customer at the checkout. She stands so close that the other customer can barely move.)
Customer: *to me* “Oh, were you in line?”
Gentleman: “Yes, I am in line already and this young lady is ahead of both of us.”
Customer: *grinning* “I’m sorry!” *points to another checkout being used by another customer* “Look, that one’s open, you can go over there!”
Me: “Ma’am, there’s a man there still ringing up his groceries.”
Customer: “Oh! Well, sorry!”
(The customer grins again and moves even closer to the woman at the checkout, so that her chest is almost touching the woman’s back.)
Me: *to gentleman behind me* “You deal with her if you want. She’s in a bigger hurry than I am and I am in no mood for her brand of crazy.”
Gentleman: “Me neither!”
(I work as a U-Scan attendant at a large grocery store. The company is currently running a promotion for a new line of Mexican food, which means we get to wear t-shirts that say “Taste of Mexico” on the front.)
Customer: “Why are you wearing all that Mexican stuff? We have enough Mexicans around here.”
Me: *walking away* “Oh… kay…”