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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

A Jarring Experience

| Guelph, ON, Canada | At The Checkout, Awesome Workers, Movies & TV

(I’m putting out stock in the electronics department when I overhear the following conversation between a co-worker and an older man carrying some groceries.)

Customer: “You’d better have a blu-ray copy of [Sci-Fi Movie that was released a few days prior] or I’m gonna shove this jar of peanuts up your a**.”

Coworker: “Well, sir, I personally prefer dry roasted peanuts, and those ones are honey roasted…”

(My coworker indicates a large display of the movie in question.)

Coworker: “…and here are 200 copies of [Movie], no more than a few feet away from where you are standing. Is there anything else I can help you with today?”

(The customer grabs a movie and walks away quickly, pointedly not looking at my coworker.)

An Unrewarding Experience

| St. John's, NL, Canada | At The Checkout, Bizarre

(I work as a supervisor at a grocery store, and we have just launched a new rewards card for the store, and started asking every customer with their order if they want to get the new card. I am called over to this exchange between a cashier:)

Me: “Hi, is there a problem?”

Customer: “Your cashier is trying to track me.”

Me: “Excuse me?” *I exchange glances with my cashier, who is very confused, too*

Customer: “What don’t you understand?”

Me: “How is she trying to track you?”

Customer: “She wants me to sign up for this card so the government can see everything I buy and everywhere I go.”

(I almost start laughing, before I realize he is serious.)

Me: “Sir, this card is just a rewards card for us to keep competitive with [Competitor].”

Customer: “I don’t shop there because they’re trying to track me, too. This government wants to get me. I’ve gotta get out of here.”

(The customer proceeded to walk out of the story, leaving his groceries behind, and I haven’t seen him since.)

Big Mac Attack

, | Fond du Lac, WI, USA | At The Checkout, Food & Drink, Health & Body

Customer: “I’ll have a Big Mac, please.”

Customer’s Wife: “Oh! No onion on that.”

Customer: “Oh, yeah, no onions. I’m really allergic to them.”

Me: “You know that there’s onions in the Mac Sauce, right?”

Customer: “Really? Wow, well that explains why I feel funny every time I eat a Big Mac…”