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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Not Understanding The Value Of The Dollar

| San Diego, CA, USA | At The Checkout, Crazy Requests, Extra Stupid, Money, Popular

(I work at a local dollar store where everything is a dollar or less. A customer, around 18, comes up to the register with a couple items and a VISA gift card that can have $1-$100 put on it. She tells me she would like $50 on it so I ring her up.)

Me: “Your total will be $59.”

Customer: “No, that’s not right I only have eight items and this is the dollar store.”

Me: “Yes, but you put $50 on this gift card.”

Customer: “But this is the dollar store; I should be able to put how ever much I want on that and only pay a dollar.”

Me: “I don’t think it works like that…”

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Showing Signs Of Understanding

| Romford, Essex, UK | At The Checkout, Extra Stupid, Money, Popular

(We are a market stall that sells perfumes and cosmetics. We love all of our customers, but a lot of our customers are either bad at math or speak without thinking. We sell a range of smell-like famous brand perfumes, which we sell for £3 each. I see a customer looking at our signs.)

Me: “Hi, can I help you?”

Customer #1: “These perfumes are £3 each, right?”

Me: “Yes.”

Customer #1: “You have a sign up that says 3 for £9. That’s dumb as the customer doesn’t save anything buying three! You should remove the sign!”

Me: “I know but the usual going rate is £3.99 or 3 for £10, and some customers ask for 3 for £10!”

Customer #1: “Riiight… Okay, I know; I used to work on markets.”

(At that moment another customer approaches.)

Customer #2: “Hey, they are £3 each right?”

Me: “Yes!”

Customer #2: “So, if I buy three can I have them for £10?”

Customer #1: “…”

Me: *to Customer #2* “You can have them for £9!”

Customer #1: “You’re right; the sign should stay!”

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Getting Loony Over A Loonie, Part 2

| Winnipeg, MB, Canada | At The Checkout, Math & Science, Money

(I ring a customer’s transaction and everything is going well…)

Me: “Your total comes to $11.02.”

(She hands me $20.02.)

Me: “Oh, it’ll round down.”

(I give her back the two pennies and her $9.00 in change.)

Customer: “Oh, I want a straight $10 bill.”

Me: “You have to give me a dollar for that.”

(She tries to give me a loonie from the change I gave her.)

Me: “I gave you your change, so for you to get the $10 bill you have to give me $10 in change.”

Customer: “I want the $10 bill.”

(She tries to give me the $5 in addition to the loonie.)

Me: “No, I gave you your change.” *points to receipt* “You gave me a $20 for an $11 purchase. The change would be $9.”

(She motions to the loonie.)

Customer: “That is why I give you this. I want $10 bill.”

(This exchange went on for about five minutes before she got fed up and called me stupid.)

Related:
Getting Loony Over A Loonie