Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Whack Friday

| Juanita, WA, USA | At The Checkout, Bad Behavior

(I work for a popular chain of craft stores. A few weeks before Black Friday, we will hire a number of seasonal cashiers. The girl in this story is sixteen, and this is her first job, so she is somewhat nervous. As she’s ringing up a customer with an overstuffed cart, the customer is complaining away, until it turned into outright abuse.)

Customer #1: “This is taking too long. Why do you need her—” *gesturing to me* “—to come help you every five seconds? Are you stupid?”

(I was the Front End Supervisor, and the registers required my key to punch in a large number of the same item, rather than making the cashier have to ring them up one by one.)

Me: “I’m sorry for the delay, ma’am, but there are eight registers and only two supervisors.”

Customer #1: “Did I ask you? I don’t think so. This girl is an idiot. She has no business manning a register.”

(She continues on like this, until I can tell the poor cashier is almost ready to cry. Behind her are a group of young women who have been waiting patiently. Finally, one turns to another. Both speak very loudly, intending to be overheard.)

Customer #2: “I guess you win the bet.”

Customer #3: “Which one?”

Customer #2: “That we’d get stuck behind a whiny a**-hole before six in the morning.”

Customer #3: “I know, right? It’s like she’s never shopped on f****** Black Friday before.”

Customer #4: “Somebody needs a binky and a nap.”

Customer #2: “Or the stick pulled out of her a**.”

(By this point, I’m about two breaths away from cracking up entirely. Customer #1 has gone very quiet, and is completely red-faced. She pays and scurries out with her cart. I reassure the poor cashier and send her on an early break, taking over the register for her.)

Me: “Thank you for that. That was everything I wished I could say. I can’t actually throw people out unless they start swearing.”

Customer #2: “No problem. I hate people like that. Tell that poor girl we thought she was doing a great job.”

(I later did, and the relief on the girl’s face was a wonderful thing to see.)

Should Just Drive Straight-Thru That Morning

, | Tempe, AZ, USA | At The Checkout, Extra Stupid, Food & Drink

(I work at a fast-service chain restaurant.)

Me: *taking an order in the drive-thru* “Good morning, welcome to [Company]. What can I get you?”

Customer: “Give me two sausage burritos and a large iced mocha.”

Me: “We only have original and vanilla iced coffee.”

Customer: *huge sigh* “SERIOUSLY? Fine, vanilla.”

Me: “Okay, your total is [amount].”

Customer: “HOW much?!”

Me: “Uh… [amount].”

Customer: “Ugh…” *drives up to window*

Me: *take his payment, hand him his coffee* “Here you go, sir.”

Customer: “THAT’S your LARGE size?”

Me: “Uh… yes?”

Customer: *rolls his eyes and looks away from me in disgust, spotting [Other Chain Restaurant] next door to us* “Oh, my god… I’m not at [Other Chain Restaurant]…”

(He was quiet while I finished the rest of his transaction. I figured that since he hadn’t had that coffee yet and it was only 6:00 in the morning, I could be understanding of his plight and not say anything about it either.)

Toying With Your Inventory

| San Antonio, TX, USA | At The Checkout, Crazy Requests, Extra Stupid

(I work as a cashier at a consignment shop for kid’s clothes. We have a rewards program where you earn points for every dollar you spend before tax and you can get discounts, like a free toy below $4.99 or up to 25% off your purchase. A lady comes up to me and sets all her stuff down for me to check out. She pulls out a receipt from two weeks ago.)

Customer: “That lady over there charged me for a free toy.”

Me: *looking at the receipt* “Well, actually, she simply scanned it to take it out of our inventory then discounted the price of the toy.”

Customer: “That’s not right; you shouldn’t do that. Then it’s not free.”

Me: “Actually, it is free, because you aren’t paying for the toy at all. We still need to scan it to get it out of our inventory, though.”

Customer: “That’s not good; you shouldn’t do that. It’s not free if you do that.”

Me: “It is free because you aren’t paying for it.”

Customer: “Ugh, you don’t understand. Just ring up my stuff and I’ll talk to the owners later.”

(Apparently, she would only be satisfied if we let her walk out of the store with one of our toys without us ever having to scan it.)

Wish It Had Taken A Quarter Of The Time

| WA, USA | At The Checkout, Family & Kids, Money, Wild & Unruly

(A mother and her adult daughter come into our store and proceed to be all kinds of trouble to everyone they see, including calling one of my coworkers a “little person” (and she’s around 5’6″, same as they are), knocking a child down with their cart “because she won’t move,” demanding products we don’t have, trying to go into employees-only areas, etc. FINALLY they come up to my register, where they break something and blame it on me, even though it hasn’t even come out of their cart yet. They also lecture me for five minutes about how my job is “not a joke” for no reason. After they go to leave, the mom comes back and wants to cut line and buy a candy bar. I just let her so that she’ll leave faster, and ask a coworker to hop on another register to serve the people who are waiting.)

Me: “Okay, that will be $2.99.”

(She hands me a $5 bill. I open my cash drawer to realize I just ran out of $1 bills. The manager who can get me change has just been called away.)

Me: “Do you mind if $1 of your change is in quarters? I just ran out of $1 bills and it will be a few minutes to get more.”

Customer: “No, that’s fine.”

(I proceed to hand her four quarters, a $1 bill, and a penny: $2.01 change.)

Me: “Here you go. Sorry again about the quarters. Have a good one.”

Customer: “Thanks!”

(Suddenly, the daughter LUNGES at me.)

Daughter: “YOU DIDN’T GIVE PROPER CHANGE! THAT IS NOT THE RIGHT CHANGE! FIX IT!”

Me: “Um, it is the proper change, $2.01. I gave her $1 in quarters because I ran out of bills.”

Customer: “Yes, honey, this is correct. I need the quarters anyway.”

Daughter: “NO! IT IS NOT RIGHT! GIVE HER THE RIGHT CHANGE NOW!”

(I’ve had it with these two at this point, so I take the change back from the customer and lay it on the counter.)

Me: “Okay, let’s count. $1, that is the bill. $1.25, bill plus one quarter. $1.50, bill plus two quarters. $1.75, bill plus three quarters. $2.00, bill plus four quarters. Four quarters makes a dollar, you see? And finally, $2.01; bill plus four quarters plus a penny. That is the correct change.”

(The mother is embarrassed at this point, but doing nothing to stop her daughter.)

Daughter: “NO! IT’S NOT RIGHT! YOU’RE TRYING TO STEAL FROM MY MOM!”

Me: “I literally have no other way I can explain this. I will call a manager.”

(I had to call a manager to confirm to the daughter that I gave her mother proper change. She still didn’t get it, and her mother just dragged her out yelling. How do you make it to around at least 25 years old without knowing four quarters makes a dollar?)

Coupon And On And On, Part 5

| CA, USA | At The Checkout

Customer: “I have a 20% off entire purchase coupon.”

Me: “Okay, sure!” *applies coupon*

Customer: “Which things did it apply to?”

Me: “Your entire purchase, ma’am.”

Customer: “Are you sure?”

Me: “Yes. There are no exceptions on this coupon.”

Customer: “How do I know it did?”

Me: “It shows your total discount right here!” *total discount is clearly 20% off*

Customer: “I don’t believe you. How much did it take off [Item #1]?”

Me: “20%. So around 40 cents.”

Customer: “And [Item #2]?”

Me: “Again, 20%. $1.00.”

(She proceeded to make me do the math for every single one of her 23 items to prove to her that the discount worked. The next customer had a coupon from a former competitor who went out of business three years ago (we don’t coupon-match to begin with) and threw a fit that I wouldn’t honor it. And the one after that had the wrong coupon for her item and demanded to speak to a manager about my “poor service” for not being able to honor it, even though I gave her the proper coupon for her item.)

Related:
Coupon And On And On, Part 4
Coupon And On And On, Part 3
Coupon And On And On, Part 2

Page 5/387First...34567...Last