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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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In Line And Out Of Line, Part 12

| WY, USA | At The Checkout, Awesome Workers, Bad Behavior, Popular

(At the store I cashier for, our lines come and go in these terrible spurts — we’ll have no one making purchases for half an hour, and then suddenly there are 20 people in line. Today that has just happened, and the customers all form one line because of the way some displays are set up near the registers. I have just called up the next person in line when a woman not in line, with an overflowing cart, comes out of nowhere and tries to cut off my customer. The customer looks at me completely bewildered and defeated.)

Me: *in my super-sweet voice to the offending customer* “Ma’am, I’m sorry, but the line is over there.”

Offending Customer: “I JUST NEED THESE ITEMS! THOSE PEOPLE AREN’T AS IMPORTANT AS ME! RING ME UP NOW! YOU’RE WASTING MY TIME!”

(The customer I was intending to help and the rest of the line instantly looks furious, and just stares at me to see what I do.)

Me: “Ma’am, like I said, I’m sorry, but that is the line. We’ll have you out in no time if you just join it, please.”

(The lady walks off ranting but joins the line.)

Nice Customer: “SHE DID IT! YOU’RE AWESOME! NO ONE EVER DOES THAT FOR THE GOOD CUSTOMERS! EVERYONE, ROUND OF APPLAUSE FOR HER, RIGHT NOW!”

(The customers clapped while my coworkers died laughing. I still ended up serving the line-cutter, and she wouldn’t even look at me.)

Related:
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10
In Line And Out Of Line, Part 9

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Ending His Competitive Streak

| NY, USA | At The Checkout, Awesome Workers, Liars & Scammers, Popular

(I am a customer, picking up a few things for a project at home. I get my things and go to the cash registers to check out. I arrive in the middle of an argument between a cashier and a customer.)

Customer: “I don’t care what your policy is; you have to match this price!”

Cashier: “I am sorry, sir, but as I have already told you, we can’t price match unless it is the exact same product. This is [Brand #1] and that advertisement is for [Brand #2].”

Customer: “They would do this at [Competitor]!”

Cashier: *reaches into pocket of her apron, pulls out a sheet of paper, and hands it to the customer* “Well, sir, you are welcome to go to [Competitor].”

(The customer then yells in frustration and storms off. I get up to the cashier and set my things on the counter.)

Me: “What was that you just gave him?”

Cashier: “He comes in at least once a week to try some scam to get stuff for cheap or free, and I got sick of it. He almost always ends with ‘they do this at [Competitor]’ and I figured, since it is my last week here before I go back to school, I would give him directions and a map to the nearest [Competitor] store.”

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Serving The Grinch

| England, UK | At The Checkout, Bad Behavior, Popular

(I work in a cheap card shop that becomes so busy on Christmas Eve that the queue stretches around two aisles. A customer appears from the other end of the shop, approaches my till and shoves a card at me.)

Me: “Sorry, sir, the end of the queue is over there.”

Customer: *looks* “…and?”

Me: “So, you need to wait at the end of the queue.”

Customer: “I don’t do queues.”

(He looked very proud of himself, as if this was an extremely witty comment.)

Me: “Well, you’re going to have to ‘do queues’ just this once, because I’m not going to serve you when you pushed to the front.”

Customer: “But I only have one thing to pay for.”

Me: “So do the twenty-odd people standing behind you.”

Customer: *glares at me and goes to the end of the queue*