Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!


Travelled North Of Your Nice Level

| Canada | At The Checkout, Canada, Popular

(My friend is running a cash register in the express queue. There are usually at least two very clear signs posted about how many items you can bring into the queue. Normally we don’t say anything unless it’s busy or someone is way over the limit. We aren’t allowed to kick them out of line, but we have to tell them at the end of the order that they aren’t supposed to come through the queue. My friend is ringing through someone who has way too many items.)

Friend: “There you go! And just so you’re aware, this is the express lane, and we reserve this line-up for people with 12 items or fewer.”

Customer: *angrily* “Well, I didn’t know.”

Friend: “That’s fine, but we do have signs posted at the entrance to the line-up to let people know.”

Customer: *condescendingly* “Well, I’m American.”

Friend: *wide-eyed* “Oh, my god. I didn’t realise the education system in the US was so bad! They don’t teach you to read?”

Customer: *flustered* “I thought Canadians were supposed to be nice!”

Friend: *cheerily* “Nope! We’re supposed to be polite. Have a nice day!”

(The customer didn’t say another word.)


Shopping With Plenty Of Baggage

| Petaluma, CA, USA | At The Checkout, Awesome Workers

(I’m out shopping with my mom. We finish getting our items and head to a checkout line. My neighbor, who is a cashier, is working the cash register that we are at. He is finishing up a transaction with the customer in front of us when I hear this joke…)

Neighbor: “All right, sir. Would you like a bag with that? I can give you one from under my eyes.”


Valentine’s Pay

, | Neuquén, Argentina | At The Checkout, Holidays, Love/Romance

(I’m the customer in this one. It’s Valentine’s Day, and although is not a really celebrated holiday in my country, the company is American. I have already ordered and I’m about to pay when the cashier smiles at me and makes me a question.)

Cashier: “Are you in love?”

(I was rejected by my crush two weeks ago, so the question doesn’t make me happy at all.)

Me: “No, not really…”

Cashier: *bummed* “…I’ll give you the discount anyway. I hate having to ask that.”


Kiss Your Crappy Day Goodbye

| USA | At The Checkout, Holidays, Popular

(It’s Valentine’s Day and we’re packed with people buying candy and flowers. A woman dressed in black and pink comes up to the register with a bag of Hershey kisses. She’s wearing small pink faerie wings strapped to her back.)

Me: “So, you just winging it today?”

Faerie Lady: *laughs and tears open the bag of candy* “Here!”

Me: “What?”

Faerie Lady: *drops a handful of Hershey kisses on the counter* “Now you can say you got kisses from a stranger on Valentine’s Day!”

(She then giggled and skipped off into the store, stopping once to give my coworker gathering carts a few more pieces of candy and repeating what she said to me. She must have waited 45 minutes, just so she could buy some candy to give to strangers. Kinda made my day.)


Tipped To Be The Worst Customer Of The Day

| Victoria, BC, Canada | At The Checkout, Food & Drink, Money

(I’ve only be on the floor for half-an-hour when a woman enters the line from the wrong way.)

Me: “Hi there! How are you today?”

Woman: “How much is a small coffee?”

Me: “It’s 1.94.”

Woman: “Anything cheaper?”

Me: “We can do 1.84?”

Woman: *throws a handful of change onto the counter* “You don’t mind if I borrow from here?” *she starts pulling money out of our tip jar*

Me: “Sorry, you can’t do that; I can’t allow you to, since it’s for all of the girls here!”

Woman: “It’s just fifty cents!”

Me: “I’m sorry, I really can’t!” *this is considered stealing from the company; we normally don’t argue over five cents but more then ten and I tend to say no*

Woman: *as I lean to grab something* “You’re a real b****.”

Me: *ignoring her, despite being very hurt and insulted* “Would you still like the coffee?”

Woman: “Fine.” *pulls out a twenty dollar bill, still muttering*

Me: *fills her a short coffee cup*

(She proceeds to grab this cup and storm off, only to come back while I’m in the middle of my next transaction.)

Woman: “I need more coffee!” *it’s obvious she’s taken a few huge gulps, but I ignore it and fill it back up. She leaves again only to interrupt my next transaction* “I need honey!”

Me: “You’ll just find it on the back bar there!”

Woman: “There isn’t any!”

Me: *as I can see if from across the room* “Ma’am, it’s just in the metal cylinder on the side there!” *she finally properly leaves, the next woman just looks at me*

Woman #2: “Are you okay?”

Me: *smiling* “I’m all right, thank you.”

(The whole fiasco wouldn’t have been a big deal if she hadn’t pulled out a 20-dollar-bill after asking for money!)

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