icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

icon_checkout

At Last They See The Light

| Brooklyn, NY, USA | At The Checkout, Popular

(I am on register in the last 10 minutes before my shift ends, so I turn the light off on my line, letting them know I am closing. Two customers, #1 and #2, are my last. I am helping Customer #1 understand the pin-pad, and when I pull back I see a third customer with a very filled cart, loading the belt with her things.)

Me: “Excuse me, ma’am, I’m closed.”

Customer #3: “What?”

Me: *I point to my lane number, which is off* “I’m closing. I’m sorry but I have to close.”

Customer #3: “You didn’t say anything before. I already started unloading.”

Me: “That’s because I was helping this customer with the pin-pad, ma’am.”

Customer #3: “Well, I didn’t see anything saying you were closed. There was no sign!”

Me: “Usually, there are signs we put on the belt, but they are too few and most are broken. Most customers know that when the light is off, the lane isn’t taking anyone.”

Customer #3: “Well, who looks at the light?”

Me, Customers #1 and #2: “EVERYBODY!”

(We didn’t shout this but with all three of us at the same time, it came off as very clear. Customer #3 blushed and left my line.)

icon_salescouponsretailstoreshop

Can’t Use The Beer-Code

| Bristol, England, UK | At The Checkout, Criminal & Illegal, Liars & Scammers

(On a busy Sunday, we are short staffed on the tills and my manager jumps on a till to give us a hand. A customer comes up to him and hands him a piece of folded newspaper and a beer.)

Customer: “This is free, so just give me a bag and I’ll go.”

Manager: “Umm, I’m afraid you haven’t yet paid for your item, sir.”

Customer: “But I gave you a VOUCHER!”

(The manager unfolds the newspaper scrap which turns out to be a barcode (or most of one) and nothing else.)

Manager: “Sir, I can’t accept this; there is no voucher here. You can’t pay with barcodes.”

(The customer is now getting angry and agitated, and several customers behind him are starting to get impatient. So my manager attempts to scan the barcode “just this once”, but it is not recognised by the till.)

Manager: “Can I ask where you got this voucher, sir? It doesn’t seem to be on our system.”

Customer: *now red with anger* “I DON’T HAVE TO EXPLAIN MYSELF TO YOU! *slams beer down on the til* “FINE! I’LL JUST LEAVE!”

(He stormed out of the shop, ranting about the “attitudes of the staff.” My manager and I shared a bewildered look with each other, and with some of the regulars waiting in the queue.)

icon_liarsscammers

The Mother Of All Fakes

| Canada | At The Checkout, Bizarre, Liars & Scammers

(I have just finished making a sandwich for a woman when she starts speaking to me as I ring her up.)

Customer: “I’m sorry. Sometimes the spirits just won’t let me keep my mouth shut.”

Me: “Pardon?”

Customer: “I’m a psychic you see, and I have a message from beyond.”

Me: *not convinced* “Oh, really?” *prompts her to pay*

Customer: “Yes, it’s a message from your mother’s mother.”

(She then looks up at me and grins, I guess I was supposed to be excited. I prompt the machine again which she finally takes.)

Me: “Oh really? Which one?”

Customer: *her head snaps up, frowning* “What?”

Me: “Well, my mother was adopted, so she had two mothers, and both passed years ago.”

Customer: *flounders for a moment before speaking* “The biological one, the one you were closest with, her.”

Me: “Well, that’s funny. I didn’t know her well.”

(The customer finally finishes paying and I hand her her food. She frowns again, then grins.)

Customer: “The one you were closest with. She wants me to tell you she is always watching over you and will be your spirit guide.”

(She tries handing me her “business” card, which I just shove in my apron.)

Me: “That’s funny, as my mother and I also consider ourselves psychic. My mother’s adopted mother isn’t connected to the earth anymore. My mother’s biological mother, however, is connected to her and leaves her gifts and things. Have a nice day. Bye!”

(She stormed out, angry I just outed her. My coworkers and I had fun at her expense, and I looked her up from her business card. She has gotten in trouble for scamming people. I may believe in psychics, but most of them don’t butt into people’s lives, especially at work. You learn to keep your mouth shut; it can ruin a person to hear things like that.)