Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Return Of The Returner

| MA, USA | At The Checkout, Bad Behavior, Crazy Requests

(A customer comes in, carrying no bags, and heads straight for the return desk.)

Customer: “Hello, I need to return this coat.”

Me: “I’m sorry, what coat?”

(The customer takes off the coat she’s wearing and dumps it on the counter.)

Customer: “This coat! I can’t wear it anymore! I need a new one!”

Me: “All right, do you have a receipt?”

Customer: “Yes, I do.”

(The receipt she comes up with is from November. It’s January now. But she has the receipt, so I have to process the return.)

Me: “All right, that’s [price].”

Customer: “No, no! It’s [higher price].”

Me: “No, you got a ten percent discount when you bought it.”

Customer: “That wasn’t on the coat! It was on everything else!”

Me: “Ma’am, the ten percent came off the whole order.”

Customer: “No, I called someone yesterday, and they said I could get the whole amount. I have to go. Just ring it up for the whole amount.”

Me: “Do you know who you spoke to?”

Customer: “No. A manager.”

(I call the supervisor over, and he authorizes the return without the ten percent.)

Customer: “Now I want the ten percent off the one I buy. I’ll be right back.”

(She returns with another coat that’s more money.)

Me: “And the difference is [amount].”

Customer: “What? Did you take the ten percent?”

Me: “I can’t take the ten percent off because it’s a one-time discount.”

Customer: “The manager told me I could do that!”

Supervisor: “Do you know which manager you spoke to? What was his name?”

Customer: “He didn’t give me his name. I’ve got to go. Can we just ring this up?”

(Supervisor authorizes the discount again, eager to be rid of this woman. Little did we know…)

Me: “Wow, that was weird.”

(Five minutes later, the customer comes back, shedding her new coat and dropping it on the counter.)

Customer: “I can’t wear this! It’s too big! Give me the money back, and I’ll go get another one!”

(At this point, the supervisor took over and rang her himself.)

Customer: “You’re sure it looks all right now?”

Me: “Yes, it’s very nice.”

Customer: “It’s not too big?”

Me: “No, it looks good on you.”

Customer: “Okay.”

(The customer leaves, and I breathe a sigh of relief. A few minutes later, she came back.)

Customer: “This is ripped!” *she shows us a minuscule tear in the cuff* “I can’t wear it like this! Take some money off!”

Supervisor: “This item is final clearance. I can’t mark it down any further.”

Customer: “It’s torn! I have to take it to a tailor now! Give me a discount!”

Supervisor: “I physically can’t do it. The system won’t allow me to mark down lower than the final clearance price.”

Customer: “But it’s damaged goods! Would you buy this like this?”

Supervisor: “It’s marked down sixty percent off the original price. That’s the lowest the system will let me go.”

Customer: “I can return this, if it costs to much to repair?”

Supervisor: “Yes, just save your receipt.”

Customer: “Fine.”

(The customer finally leaves, and for the rest of the evening, I was terrified she’d come back again!)

Thanks No-Name!

| QLD, Australia | At The Checkout, Food & Drink, Funny Names

(I work in fast food, and at our store we have a number of questions we need to ask customers.)

Me: “So that was a medium fries and a wrap. Would you like to upsize the fries for 50c?”

Customer: “No.”

Me: “…and did you want to make that a meal?”

Customer: “No.”

Me: “Did you have your loyalty card on you today?”

Customer: “No.”

Me: “Would you like to start one?”

Customer: “No.”

Me: “And can I grab your name for the order?”

Customer: “No. Oh! Sorry. Paul.”

Fluid Memory; Difficult To Grasp

| Tucson, AZ, USA | At The Checkout, Food & Drink

(I sometimes eat in at a pizza joint about a block or so down the road from work when my shift is over and I’m hungry enough to eat a rhinoceros.  I’m doing so after a very busy Christmas week shift I hadn’t been prepared for. Needless to say, I’m a bit out of it, and I usually order the same thing, so I hardly ever look at the menu. The drink order goes a bit like this.)

Employee: “Hi, welcome to [Restaurant]. What can I get you to drink?”

(At this point, I recall a half-and-half mix of root beer and Dr Pepper I grew fond of during a recent dinner party, and decide that’s my drink order for the evening.)

Me: “Could I get a half-and-half of root beer and Dr Pepper?”

Employee: “We don’t have Dr Pepper. Would you like something else in that half-and-half?”

Me: “Well, could you please tell me what you do have?”

Employee: *lists several sodas, including root beer – which I somehow mishear as Dr Pepper*

Me: “Dr Pepper.”

(The waitress repeats that Dr Pepper is unavailable at least three more times before I pause for about three seconds. I face-palm and start chuckling once I realize I’ve momentarily become that customer who never seems to understand something spoken to him, clear as day, regardless of how many times it’s mentioned.)

Me: “Oh, my God. Ah, I’ll have a cola-root beer half-and-half, please.”

Employee: “All right, a cola-root beer half-and-half. Anything else to drink?”

Me: “No. Thanks for being so patient with me, by the way!”

(I still visit that particular pizza joint. But every so often, as I’m eating my pizza, I still remember how I once somehow failed to understand what “We don’t have Dr Pepper” means.)

Don’t Listen And Lose Out

| Canton, CT, USA | At The Checkout, Extra Stupid, Food & Drink

(I am working the drive-through on a late-night shift with one other manager. It’s slow, but we do get a few customers. A customer pulls up to the drive-through.)

Customer: “Hello? I’d like two [Sandwich], please, but I don’t see them on the menu.”

Manager: “Sorry about that, sir; they recently changed the name of the [Sandwich], which is probably why you didn’t see it. We still have it, it’s just called the [New Sandwich] now.”

Customer: “Oh, shoot, that’s a shame. I’ll have two [Chicken Sandwich] instead, then.”

(My manager and I share a look, and I chime in, thinking he may have misheard my manager.)

Me: “We still have the [Sandwich], sir. It has just been renamed. Same bun, same toppings, same everything, just a new name.”

Customer: “Oooooh. Darn, that’s a real shame. Guess I have to have two [Chicken Sandwich] instead, then?”

(My manager shakes his head and puts the sandwiches through, and the customer takes them and drives off.)

Manager: “You know, that would have been funny if he hadn’t been through here the last two nights, and had the exact same problem.”

An Ounce Of Principles

| MA, USA | At The Checkout, Crazy Requests, Money

(I work in a very popular coffee chain. We allow people to bring in company mugs and charge accordingly to how many ounces of liquid the cups hold.)

Me: “All right, ma’am, that’ll be $2.37.”

Customer: “No, it’s not. I pay $1.50 for this.”

Me: “That is a 24 oz cup, correct?”

Customer: “Yes.”

Me: “And you can see on the display screen I have hit personal cup 24 oz?”

Customer: “Yes.”

Me: “And you can see that it’s ringing in $2.37 after tax?”

Customer: “Listen here, you snide little b*****, I don’t need you standing here calling me stupid. I can read and I see what you did but you’re just trying to rob me! I pay $1.50 every f****** day for this cup and that’s what I’m going to pay.”

Me: “Well, I can’t sell you our product for that price so you have two options: either hand me the amount you’ve been rightfully charged or have a good night.”

Customer: “You are a c*** and I’m going to corporate with this! Get me the number for your corporate office!”

(I get her the number and she leaves screaming.)

Customer: “I’ll have your job and your stupid face won’t ever work anywhere in this town again! I always pay $1.50! It’s the principle not the price! I’m the customer!”

(She did call corporate but they sided with me and the next time I saw her she had no problem paying the proper amount.)