Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!


Getting Shirty With The Buttons

| Portland, OR, USA | At The Checkout, Crazy Requests, Popular

(I work in a fast paced retail environment. It is worth noting this happens on a busy Saturday, I have a line of 6 people, and am the only person at the register until my back up returns from a break. Luckily I am fast and the line is moving very quickly. An older gentleman has an unbuttoned $15 shirt that he has rolled into a ball and comes up to pay.)

Me: “All righty, you’re grand total is $14.99 today.” *quickly folds shirt*

Customer: *pays* “Can you refold that? I don’t want it to get wrinkled.”

Me: “Okay.” *I refold the shirt slightly nicer, and in a way it will not get wrinkled, but still quickly as I see my line getting longer again*

Customer: “No, you are doing it wrong. You need to button it first!”

Me: “Sir, if I didn’t have a line I would happily button the shirt, but I do not have time to button every shirt brought up to the register without making the lines very long. If you want to refold it yourself you can do so over here.” *I gesture towards the space at the empty next register*

(The customer proceeds to slowly button the shirt and take up the space for both registers so no one can proceed.)

Me: “I can’t help the next guest. Sir, please move over.”

(He ignores me so I gently slide his shirt over so that I can help my next customer who is awkwardly standing behind him trying to get to the register.)

Customer: “Wow. Can I talk to a manager? This is ridiculous you will not fold my shirt the right way. That is what you get paid to do!”

Me: “Sir, I folded the shirt fine. My main priority right now is to make sure I don’t have anyone waiting too long. I can definitely get you a manager but they will tell you the same thing.”

(I call for a manager and my manager comes down and talks to the customer.)

Customer #2: *loudly and sarcastically* “I know it is a busy Saturday but can you spend five minutes buttoning my pile of shirts because my convenience is more important than everyone’s time!”

(Customer #2 winks at me and my manager promptly bursts out laughing while the first customer storms out.)


Zodiac Whack

| Rockville, MD, USA | At The Checkout, Bizarre, Crazy Requests

(I work in a market that tends to draw some crazies. This particular incident actually happened to a coworker who was bagging groceries)

Customer: “Can you please provide me with a different bagger? I get the feeling that you’re a Gemini and I just can’t have that type of energy around me right now.”


Stupidity Is Its Own Reward, Part 4

| AK, USA | At The Checkout, Extra Stupid

(At our store, rewards cards don’t lower the price of purchases, but they do earn gas discounts and can get you coupons. Many customers have them, some don’t. I’m ringing up a gentleman with one woman waiting behind him.)

Me: “Okay, that’s everything! Do you have a rewards card today?”

Customer #1: *suddenly starts glaring at me* “WHAT? I didn’t know I needed a d*** SPECIAL CARD to shop here!”

(Before I can say anything, he storms out, leaving his purchases behind, and drives off. The other customer and I just stare in disbelief for a few seconds before I cancel out the transaction.)

Customer #2: “Did that really just happen?”

Me: “You know, I kinda hope he has someone waiting for these groceries at home, so he has to tell them why he doesn’t have them.”

Stupidity Is Its Own Reward, Part 3
Stupidity Is Its Own Reward, Part 2
Stupidity Is Its Own Reward


No ID, No Idea, Part 25

| Lethbridge, AB, Canada | At The Checkout, Food & Drink, Popular, Underaged

(A customer in and picks out a bottle of vodka that is currently being advertised in our flyer.)

Me: “Hi! Could I please see your ID?”

Customer: “I only have a photo of it. Is that okay?”

(He holds out his phone to show me.)

Me: “No.”

Customer: “Are you sure?”

Me: “Yes.”

Customer: “Are you reeeally sure?”

(I hand him a flyer.)

Me: “Well, I can give you a photo of your liquor. Is that okay?”

Customer: *glares at me and leaves*

No ID, No Idea, Part 24
No ID, No Idea, Part 23
No ID, No Idea, Part 22


The Virtues Of Customer Service

| Canada | At The Checkout, Bad Behavior, Popular, Religion

(I work as a cashier and I have a very new cashier on the till next to mine so I can help her if she has any questions. The new cashier turns to ask me a quick question about a transaction while I am serving an elderly man.)

Me: *to customer* “I’m sorry, sir, please give me just one second.”

(The question is simple and I do not even have to leave my till to deal with the problem. The entire exchange takes maybe a minute at most.)

Customer: *very rudely* “Excuse ME, but I believe you were serving me first.”

Me: “Sorry about that, sir. This is [Coworker]’s first time on cash alone and I am to make sure that I help her if she gets stuck.”

Customer: “Well, that isn’t my problem.”

(I politely ignore his rude tone and finish scanning his last couple items. In his order is a large number of cleaning supplies.)

Customer: “I am getting ready for a full weekend of spring cleaning. Cleanliness is next to godliness, you know!”

Me: *smiling and handing him his shopping bag* “Yes, and so is patience, so I hear.”

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