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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Showing Eventual Medium Returns

| BC, Canada | At The Checkout, Food & Drink

(I am the assistant manager of a fast-food restaurant. We are currently running a promotion where you can get any size soft drink for only $1. I witness this exchange between a customer and my employee. The customer is shouting throughout this.)

Employee: “Hello, what can I get for you?”

Customer: “[Soda]!”

Employee: “Okay, just one [Soda]?”

Customer: “Diet [Soda]!”

Employee: “So that’s one diet [Soda]?”

Customer: “Yes!”

Employee: “Is that a medium size?”

Customer: “No! A [Soda] and diet [Soda]!”

Employee: “Oh, you want a [Soda] and a diet [Soda]?”

Customer: “Yes!”

Employee: “Okay, are they medium size?”

Customer: “Medium! The other large!”

Employee: “Which one?”

Customer: “Large [Soda]! Medium diet [Soda]!”

Employee: “Okay, is that all for you?”

Customer: “Yes!”

(He obtains his order and leaves.)

Me: *to employee* “That was way more complicated than it needed to be.”

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Don’t Have To Deal With Your Cents-less Baggage

| Germany | At The Checkout, Family & Kids, Popular

(I am buying school supplies for my children, with my mother accompanying me. As we get to the checkout, and it is about time to pay for my stuff, the cashier asks me if I’d like a bag for 10 cents.)

Mother: “No, why should we pay for something like a bag?”

Me: “Mom, they ALSO have to pay for their bags. They don’t get them gifted from the bag factory…”

Mother: “Yes, but why should we pay for being their walking advertisement?!”

Me: *looking at my mother, wearing several brand label clothes* “Because you also pay to wear [Big Sports Clothes Brand]’s advertisements around all day.”

(She was silent after that, and yes, I bought a plastic bag.)

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Coming Around To Not Coming Back

| Cheshire, England, UK | At The Checkout, Crazy Requests, Popular

(I am on the opening shift, which means I’m on my own on the tills for at least an hour. A woman approaches me.)

Woman: “Excuse me, can you tell me where [Product] is?”

Me: “If you go down the aisle on the far left and then take the first on your left, it should be on a shelf down there.”

Woman: “Can’t you take me?”

Me: “I’m sorry, I can’t. I have to stay on the tills.”

Woman: “Well, that’s no good!”

Me: “I could call a member of floor staff to take you there?”

Woman: “Don’t bother. I’m not coming back here again. The customer service is terrible.”

(She leaves in a huff, and another customer who was waiting just raises her eyebrows.)

Customer: “I bet you’re heartbroken that she’s not coming back, aren’t you?”

(I laughed.)