icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

icon_ruderisque

One Lucky Customer

| Chicago, IL, USA | At The Checkout, Bad Behavior, Popular, Rude & Risque

(It’s kind of late in my shift. I call the next customer, an elderly man. He puts his merchandise on the counter. He immediately starts staring at my chest.)

Male Customer: “Wow, am I lucky. Wow.”

(I don’t know how to react without being rude so I just ring him up as quickly as possible. The entire time he’s staring at me and repeating:)

Male Customer: “Wow, am I lucky. Wow. When do you get off?”

(Since I don’t want to deal with him any more I tell him his total and stick every single item into one bag neatly enough that it won’t tear or break but badly enough that the bag weighs way too much, set it behind the counter, and wait for him to pay. He pays, and I hand him the approximately 20 lb bag.)

Male Customer: “Oh, thanks…”

(He stops smiling and kind of waddles out of the store with his bag. The next customer has a 28-item return and repurchase to get the points on their card. The customer after THAT comes up to me.)

Female Customer: “That looked intense.”

Me: “Yeah. The sad thing is that was still better than the customer before them.”

Female Customer: “Oh, what happened?”

Me: “Uh, it was an old dude and he was being creepy.”

Female Customer: “Oh, ew. I’m sorry.”

(I finish ringing her two-item purchase and read her price. She pays for her merchandise and I bag it very nicely and neatly.)

Female Customer: “Well, I hope I wasn’t as much trouble. And I didn’t hit on you. Have a good night.”

(Not gonna lie; that comment helped me keep it together until we closed.)

icon_languagewords

I Would Like To Disorder

| Baton Rouge, LA, USA | At The Checkout, Language & Words

(I work at a very fast-paced chicken finger restaurant on the edge of my college campus. This conversation happens every shift I work in the drive through.)

Me: “Okay, so you’ll have [Order]. Would you like anything else to complete your order?”

Customer: “Yes.”

Me: “…”

Me: “Ok, what else may I get for you?”

Customer: “THAT’S ALL!”

Me: “Thank you please pull up.” *to coworker* “I think they meant to say ‘no.'”

icon_awesomeworkers

In Line And Out Of Line, Part 12

| WY, USA | At The Checkout, Awesome Workers, Bad Behavior, Popular

(At the store I cashier for, our lines come and go in these terrible spurts — we’ll have no one making purchases for half an hour, and then suddenly there are 20 people in line. Today that has just happened, and the customers all form one line because of the way some displays are set up near the registers. I have just called up the next person in line when a woman not in line, with an overflowing cart, comes out of nowhere and tries to cut off my customer. The customer looks at me completely bewildered and defeated.)

Me: *in my super-sweet voice to the offending customer* “Ma’am, I’m sorry, but the line is over there.”

Offending Customer: “I JUST NEED THESE ITEMS! THOSE PEOPLE AREN’T AS IMPORTANT AS ME! RING ME UP NOW! YOU’RE WASTING MY TIME!”

(The customer I was intending to help and the rest of the line instantly looks furious, and just stares at me to see what I do.)

Me: “Ma’am, like I said, I’m sorry, but that is the line. We’ll have you out in no time if you just join it, please.”

(The lady walks off ranting but joins the line.)

Nice Customer: “SHE DID IT! YOU’RE AWESOME! NO ONE EVER DOES THAT FOR THE GOOD CUSTOMERS! EVERYONE, ROUND OF APPLAUSE FOR HER, RIGHT NOW!”

(The customers clapped while my coworkers died laughing. I still ended up serving the line-cutter, and she wouldn’t even look at me.)

Related:
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10
In Line And Out Of Line, Part 9

icon_liarsscammers

Ending His Competitive Streak

| NY, USA | At The Checkout, Awesome Workers, Liars & Scammers, Popular

(I am a customer, picking up a few things for a project at home. I get my things and go to the cash registers to check out. I arrive in the middle of an argument between a cashier and a customer.)

Customer: “I don’t care what your policy is; you have to match this price!”

Cashier: “I am sorry, sir, but as I have already told you, we can’t price match unless it is the exact same product. This is [Brand #1] and that advertisement is for [Brand #2].”

Customer: “They would do this at [Competitor]!”

Cashier: *reaches into pocket of her apron, pulls out a sheet of paper, and hands it to the customer* “Well, sir, you are welcome to go to [Competitor].”

(The customer then yells in frustration and storms off. I get up to the cashier and set my things on the counter.)

Me: “What was that you just gave him?”

Cashier: “He comes in at least once a week to try some scam to get stuff for cheap or free, and I got sick of it. He almost always ends with ‘they do this at [Competitor]’ and I figured, since it is my last week here before I go back to school, I would give him directions and a map to the nearest [Competitor] store.”

icon_checkout

Serving The Grinch

| England, UK | At The Checkout, Bad Behavior, Popular

(I work in a cheap card shop that becomes so busy on Christmas Eve that the queue stretches around two aisles. A customer appears from the other end of the shop, approaches my till and shoves a card at me.)

Me: “Sorry, sir, the end of the queue is over there.”

Customer: *looks* “…and?”

Me: “So, you need to wait at the end of the queue.”

Customer: “I don’t do queues.”

(He looked very proud of himself, as if this was an extremely witty comment.)

Me: “Well, you’re going to have to ‘do queues’ just this once, because I’m not going to serve you when you pushed to the front.”

Customer: “But I only have one thing to pay for.”

Me: “So do the twenty-odd people standing behind you.”

Customer: *glares at me and goes to the end of the queue*

Page 44/366First...4243444546...Last