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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

A Junior Burger Becomes A Big Problem

| NC, USA | At The Checkout, Food & Drink, Funny Names, Popular

(I work at a fast food joint where I mostly operate drive-thru. As any other restaurant, we have a large menu based on the outside for customers to see.)

Me: “Welcome to [Restaurant]. What can I get for you?”

Customer: “Get me two hamburgers.”

Me: “All right, sir, would you like our quarter pound size burger, or the junior sized burger?”

Customer: “…I don’t know your lingo, sir. I guess the quarter pound single, then. Two of them.”

Me: “All right, sir, that will be seven dollars and ten cents at your second window.”

Customer: “Whoa, now. That’s way too much! That isn’t what I wanted!”

Me: “So you would like the two junior hamburgers instead?”

Customer: “Yes, that’s what I want! Jesus.”

Me: “All right, that will be two dollars and fifteen cents. Thank you.”

(The customer pulls around:)

Me: “Two dollars and fifteen cents, please.”

Customer: “I don’t know your lingo here. You guys really need to put up a sign or something out there that tells me exactly what you have and the difference between each entry.”

Me: “With all due respect, sir, we have a large menu just behind the speaker that does just that.”

Customer: *mouth drops open and skin turns red* “Tell your manager that you’re gonna be looking for a new job soon!” *angrily drives away*

Not Interested In Redemption

| Corner Brook, NL, Canada | At The Checkout, Bad Behavior, Money

(The store I work in gives out $5 coupons when the customer spends $50+ for two weeks, and then the next week they can redeem it. It was the week of redemption.)

Me: “Your total is [over $50].”

Customer: “So I get a coupon.”

Me: “Well, actually this is the redemption period. Do you have a coupon I can redeem?”

Customer: “No, you need to give me one. I spent over $50; I earned one.”

Me: “I’m sorry, we spend two weeks handing them out then a third redeeming them. We don’t hand any more out past the two weeks.”

Customer: “I can see them on your desk! Give me one!”

Me: “We keep those to see how many people are redeeming them. I can’t give you one.”

Customer: “Just give me the f***ing coupon! I earned it.”

(This goes on for a few minutes. It’s a busy season so there’s about 10 people waiting, and since the store is so small, that makes the store pretty full.)

Me: “How about I just give you $5 off instead so you get the discount?”

(She turns to my coworker.)

Customer: “Wow, some f***ing b****es just need to get a hold of their hormones.”

(Coworker says nothing so she leaves. Later I find out she reported me, to which my manager told her I was right.)

The Customer Is Slow To Realize

| UT, USA | At The Checkout, Crazy Requests, Popular, Time

(I work at a Halloween store and it is the day before Halloween. It is 10 in the morning and we are starting to get slammed with people buying all sorts of things from makeup to costumes to decorations. We only have three registers and all of them are open. The other two with me are somewhat new and have only been working for a week, while I’ve been there for two months. Needless to say, I’m the faster cashier. A woman comes up buying a fake axe, some fake blood, makeup, and liquid latex.)

Me: “Hi did you find everything okay?”

Customer: “Yes I did. How much for the fake blood?”

Me: “It’s $6.99.”

Customer: “Good lord, who would pay that much for that? Take that off. Why y’all charging so much for that?”

Me: *scanning her other items* “Well, we don’t get a say in the prices; it’s corporate. Your total is $****. Cash or card?”

Customer: “Whoa, slow down, missy. Where’s the fire?”

Me: “Ma’am, I’m just trying to get the line moving because we’re busy.”

Customer: “What line? There ain’t nobody here. Y’all need to slow down.”

(When she got in line, there were only three other people. Now there’s seven and more are coming.)

Me: “Ma’am, I’m just trying to keep everyone’s wait time as low as possible.”

Customer: “Whatever. Card.” *swipes* “Why’s it taking so long?”

Me: “…”

Customer: “I ain’t got time for this.”

(Payment goes through and receipt prints.)

Me: “Here you go, ma’am. Thanks for coming in.”

Customer: “There you go rushing me again, sweetie. You need to slow down.” *leaves*

Next Customer: “Did that really just happen?”

Me: “Not the strangest thing to happen.”

Next Customer: “Well, I want you to be as slow as possible so that I can waste everyone else’s time.”