Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Snack Attack

| ON, Canada | At The Checkout, Bad Behavior, Food & Drink, Money, Popular

(I work at a store that specializes in popcorn. We have regular sized bags for the popcorn (small, medium, large) as well a much smaller snack sized bag. The store offers this snack size at an unreasonably high price to encourage people to buy the regular sized bags. When customers want to buy the snack sized bags, it’s usually because they have multiple children and want to get them each a little bag so that they don’t fight over one bigger bag. However my coworkers and I know that the store offers free paper bags for regular sized bags of popcorn so that people can share. We usually go out of our way to inform parents of this and even split the popcorn into the paper bags for them so that they can save time and money. I am serving a woman with three children.)

Woman: “Hi, can I get three snack bags of buttered popcorn?”

(Each snack bag is $3 while a small is just $4. These prices are labelled clearly on our display of different popcorn flavours.)

Me: “Sure! Before I pack the bags, I would just like you to know that the small bag of buttered popcorn is $4 and three times the size of a snack—”

Woman: *cuts me off* “NO! I want three snack bags for my three children.”

(I sort of understand her frustration because three snack bags sounds perfectly reasonable for three children so I continue politely because not everyone knows that we offer free paper bags.)

Me: “Okay, ma’am. I just wanted to let you know that it’s much cheaper to get a small bag and I can even split it into three FREE paper bags for your three childr—”

Woman: “NO! Just give me the three d*** snack bags!”

Me: “Okay, ma’am, that will be $9, please.”

Woman: “Okay, now, was that so hard?!”

Me: “Uh, no… I guess not… Have a nice day.”

(It doesn’t end there… My coworker who was on her lunch break comes out from the back of the store and this woman decides to have ‘a chat’ with her about my behavior. I continue to serve the next customers in line, a young couple with two children, who overheard the exchange I just had with the woman.)

Father: “Hi, we’ll have the small regular bag of popcorn with two of those free paper bags, please.”

(I pack the bag and pour some in the two free paper bags.)

Me: “That will be $4, please.”

Woman: *overhears, as she is still nearby arguing with my coworker* “WHAT DID YOU SAY?! FOUR DOLLARS? FOUR D*** DOLLARS FOR TWO LITTLE BAGS AND A BIG ONE? I PAID NINE D*** DOLLARS FOR THESE LITTLE BAGS OF S***. WHY DIDN’T YOU TELL ME?! I DEMAND A D*** REFUND!”

(Before I can respond the father that I just served interjects…)

Father: “CLEARLY she already tried to tell you that the small bag would be cheaper but you were too rude to listen. Now if you continue to harass these ladies and raise your voice around young children, I will personally throw you out of this store.”

(She suddenly got quiet and walked out. The father and mother gave me a generous tip for telling them about the paper bags and dealing with the “d***” lady!)

A Shocking Feat Of Counterfeit

| Athens, GA, USA | At The Checkout, Extra Stupid, Liars & Scammers, Money, Popular

(A customer walks in to get a coke and a candy bar.)

Me: “Good morning, sir.”

Customer: “Yeah, I want these.”

Me: *rings up his purchase* “Yes, sir, that will be [amount].”

(The customer lays down a bill. I pick it up and it’s a photocopied $500 bill that has no back. I stare in disbelief at the bill before looking back up at the customer.)

Customer: “Yeah, it’s real. Give me my change.”

Me: “Sir. Get the h*** out of my store.”

A Really Depressing Sign

| France | At The Checkout, Food & Drink, Popular

(It’s 11 pm, and we have just got out of an amusement park. Before taking the train back we decide to have a good old junk-food dinner at a well-known fast food place. On the doors outside, there’s a sign taped which reads “sorry, no soda left.”)

My Friend: *I’d like Meal #2, and to drink I’d like a co—”

Me: *interrupting* “No, they have no soda. Remember the sign?”

Cashier: *looks up at me with amazement* “You’re the FIRST patron tonight to actually notice the sign.”

(My friend was embarrassed and I really felt sorry for the cashier, and wished her a good end of shift!)

Lunch Rushing To Their Defense

| Oklahoma City, OK, USA | At The Checkout, Awesome Customers, Crazy Requests, Food & Drink, Popular

(I’m waiting for my order while the lunch rush is on. This lady had ordered before me, and was complaining to her friend.)

Lady: “It’s been ten minutes since I ordered. They’re taking too long.” *to workers* “What’s taking so long? It’s been ten minutes and I’m gonna be late!”

Me: “It’s the lunch rush, and they’re busy all around. Don’t yell at them for being popular.”

Lady: *gives stony, surprised glare at me* “I wasn’t talking to you.”

Me: “And I was defending them! It’s not their fault it’s the lunch rush.”

(She turned around and didn’t say much after that.)

Refunder Blunder, Part 24

| England, UK | At The Checkout, Extra Stupid, Math & Science, Popular

(Customer comes in to return a lipstick that is faulty. She takes a replacement lipstick and some other items.)

Me: “So, your total £8.50.”

Customer: “Well, that’s not right.”

Me: “Yep, the total of your items comes to £8.50.”

Customer: “What about my £6 return for the lipstick?”

Me: “Oh, well, you took another in replacement, so you won’t technically get your money back.”

Customer: “Why not? I wanted a refund. Where’s my £6?”

Me: “Sorry, I’m confused. Did you not want a new lipstick in return for your damaged one?”

Customer: “Yes, but I don’t understand where my £6 has gone?”

Me: “Well, you used it to pay for your replacement lipstick.”

Customer: *getting annoyed* “But I already paid for it? So why don’t I get my £6 back? It was faulty!“

Me: “Yes, madam, if you just take a look at the receipt, you’ll see that I’ve returned your faulty lipstick at £6, and then sold you back a new one, also at £6, so there’s no refund to give, you just have to pay for your additional items, which come to £8.50.”

Customer: “That’s so confusing. I don’t know why you’ve done it like that.”

(The customer reluctantly paid the £8.50, while muttering that it should definitely be £2.50 because of her £6 refund. She left telling me that she was going to be in contact with customer services. I wished her the best of luck.)

Related:
Refunder Blunder, Part 23
Refunder Blunder, Part 22
Refunder Blunder, Part 21

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