Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Trying To Take Credit For It

| UT, USA | At The Checkout, Crazy Requests, Popular

(At my store, we’re required to inform customers about our store credit card and attempt to get them to sign up. I’ve just finished ringing up a customer with her purchases.)

Me: “All right, and would you like to save 10% today and sign up for a [Store] card?”

Customer: “Do you have any coupons back there you can give me?”

Me: “Unfortunately, we don’t have any non-card holder coupons out right now.”

Customer: “Can I just use your employee discount?”

Me: “Sorry, we’re not allowed to do that. I’d get in a lot of trouble.”

Customer: “That’s dumb. I shop here all the time.”

Me: “I’m sorry, but with the [Store] credit card you get a percentage back on your purchase every time you use it and special card holder coupons mailed out to you. If you shop here a lot, it’s actually pretty worth it. Would you like to apply today?”

Customer: *blank-faced* “Can’t I just use yours?”

Me: *taken aback* “Sorry, I don’t have one for you to even use in the first place.”

Customer: “Exactly! Why are you trying to sell me a card if you don’t even have one?”

Me: “Well, I’m only seventeen… so I’m not really old enough to apply in the first place.”

Customer: “Well, that’s just stupid!”

Stripped Of Your Cash, Part 2

| MN, USA | At The Checkout, Popular

(I work at a furniture retail store. A young woman and a man who appears to be her boyfriend are buying a couple small items and the woman hands over a handful of $1 bills for the purchase.)

Me: *trying to make small talk* “All $1 bills? Let me guess, waitress or bartender?”

Woman: “No, actually. Stripper.”

(I stop counting the bills and my face turns bright red up to my ears.)

Me: “Oh! My next guess was, um, garage sale.”

(Fortunately they were nice about the whole thing, but I was very embarrassed for asking.)

Related:
Stripped Of Your Cash

The ‘Race’ To Finish The Sandwich

| Kent, England, UK | At The Checkout, Bigotry, Food & Drink, Popular

(I work in a sandwich shop that makes sandwiches fresh-to-order in front of the customer. It looks great and customers can choose what they want fresh, but when it gets busy some orders can be chaotic. A customer walks in while the shop is quiet and orders four sandwiches, which I make and put into the toaster for her. While this is going on, a queue begins to form behind her, but she has yet to finish ordering before her first sandwiches are out of the toaster.)

Customer: *moves to the salad bar before she has finished her order*

Me: *finishes the sandwich she had just asked for* “Would you like anything else?”

Customer: “I’ll come back in a minute. I want to do the salad for these first. Just take the next person’s order.”

Me: “I’m afraid I won’t be able to let you jump back into the queue if I start another order.”

(The queue is now reaching the door in our small shop, and I don’t want someone to end up with the wrong sandwich by disrupting the production line.)

Customer: “No, no. Take his order and I will come back and finish mine in a second.”

(I try to explain again, but she is ignoring me. I motion to the manager, who is on the till and has heard the exchange, and he flags someone who was out the back of the shop to follow the woman and finish her order. Thankful, I start the next person’s order.)

Customer: *finishes with her salads, and interrupts the man I am serving* “I need three more sandwiches.”

Coworker: *who was flagged by boss* “Hey, what can I get for you?”

Customer: “No, this lady was doing my order. I want a chicken sandwich.”

Me: *I smile* “I’m afraid I’ve started another order but don’t worry, [Coworker] is going to finish your order for you.”

Customer: *doesn’t say another word to me but finishes order with my coworker*

(As soon as she’s left the shop I get called around the back by my manager. Apparently the woman lodged a complaint against me for racist behaviour [she was black, I’m white] because I had someone else complete her order. He attempted to explain the queue system to her as well, but she seemed unable to grasp what he was saying. Thankfully, my boss laughed it off and just teased me about being racist for a few days afterwards.)

Can’t See The Wood For The Bags

| MA, USA | At The Checkout, Bizarre, Popular

Cashier: “So, will that be paper or plastic today, ma’am?”

Customer: “Oh, no, I prefer wood.”

Cashier: *just stares for a moment*

Customer: *realizing what she said* “Oh, um, paper is fine. I don’t know why I said that…”

(Meanwhile everyone around her was trying not to laugh as she exited the building without her wooden bags.)

Tastes Like Rubber Chicken

, | OK, USA | At The Checkout, Rude & Risque

(Our establishment allows us meal vouchers per shift to ensure we actually get something to eat on our lunch breaks. At first, employees weren’t able to use the vouchers in the gift shop, only at food venues, but a memo gets sent out that the directors are planning to change that. A few days after the new rules go into effect, this happens.)

Poker Dealer: *looking around at the shelves* “So, we can use our vouchers in here, right?”

Me: “Yep, anything you want. You just have to cover the difference.”

Poker Dealer: *talking with another dealer as they look before he reaches for an item holding it up* “Can I get these?”

Me: “Those are condoms…”

Poker Dealer: “So?”

Me: *jokingly* “Well, are you going to eat them?”

Poker Dealer: “No… but someone else is!”

Me: *speechless*

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