icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

icon_religion

The Virtues Of Customer Service

| Canada | At The Checkout, Bad Behavior, Popular, Religion

(I work as a cashier and I have a very new cashier on the till next to mine so I can help her if she has any questions. The new cashier turns to ask me a quick question about a transaction while I am serving an elderly man.)

Me: *to customer* “I’m sorry, sir, please give me just one second.”

(The question is simple and I do not even have to leave my till to deal with the problem. The entire exchange takes maybe a minute at most.)

Customer: *very rudely* “Excuse ME, but I believe you were serving me first.”

Me: “Sorry about that, sir. This is [Coworker]’s first time on cash alone and I am to make sure that I help her if she gets stuck.”

Customer: “Well, that isn’t my problem.”

(I politely ignore his rude tone and finish scanning his last couple items. In his order is a large number of cleaning supplies.)

Customer: “I am getting ready for a full weekend of spring cleaning. Cleanliness is next to godliness, you know!”

Me: *smiling and handing him his shopping bag* “Yes, and so is patience, so I hear.”

icon_underaged

Didn’t See The Smoke Signals

| MN, USA | At The Checkout, Crazy Requests, Underaged

(In Minnesota, it’s the law to card people that look under the age of 40 if they are buying tobacco or tobacco-related products. If you refuse to show ID, even if you look over 18, we cannot sell to you after we’ve asked for it.)

Me: “Hi there! What can I get for you?”

Female Customer: “Can I have a pack of Camel Crush?”

Me: “Sure! Can I see your ID?”

Female Customer: “I don’t have it with me.”

Me: “Sorry, but I can’t sell to you without an ID.”

Female Customer: “I’m 28; my birth year is 1986.”

Me: “I’m sorry, but I can’t sell to you without a proper form of identification.”

Female Customer: “Well, fine! I’ll just go somewhere else.”

Me: “Have a nice night.”

(I watch her storm out to the truck on one of our pumps. I watch as a guy gets out of the driver’s side and comes into the store.)

Me: “Hi there! How can I help you?”

Male Customer: “Can I get a pack of Camel Crush and a tin of Grizzly Wintergreen?”

Me: “Sir, if you are trying to buy a pack of cigarettes for the girl that was just in here, then I cannot sell to you.”

Male Customer: “She’s 28.”

(He basically just admitted that he is associated with her and probably buying her cigarettes.)

Me: “It doesn’t matter, sir. She failed to produce a proper form of ID when asked. I cannot sell to either of you.”

Male Customer: “That’s ridiculous. She’s 28 and I smoke, too.”

Me: “That’s the law, sir. You’ve admitted you are trying to buy cigarettes for her and I saw you get out of the same truck she got into. I cannot sell to you.”

Male Customer: “That’s f****** ridiculous! I’ll be back in the morning to talk to your manager!”

Me: “Okay, good luck! Make sure to read the signs in the store next time that say we card anyone under 40! Have a nice night!”

(They never talked to a manager or the corporate office.)

icon_money

Unable To Change The Situation

| MN, USA | At The Checkout, Money, Popular

(It is just around shift switch and we have counted down all the registers and restarted with new ones. There is usually only about $100 in change: some 1s, 5s, and maybe a 10 and then loose change. It’s not a lot if people give you 100 dollar bills right out of the gate and it can short your till.)

Coworker: “Hi, sir! How can I help you today?”

Customer: “I want this lighter.”

Coworker: “All right, that will be $1.06.”

(The guy hands my coworker a $100 bill.)

Coworker: “Sorry, sir. Do you have anything smaller? We just changed out this till and I don’t believe I have enough change.”

Customer: “You don’t have any money?! You’re a gas station; you’re always supposed to have money.”

Coworker: “As I said, sir, we just switched shifts and are starting on new tills. I haven’t made enough sales to give you change for a $100 bill on a $1 purchase.”

Customer: “I don’t have anything smaller. I need to make change. You’re a store; you’re always supposed to have change.”

Coworker: “Yeah, we are a store, not a bank. I can’t help you, sir. Have a nice day.”

icon_liarsscammers

Not A Very Rewarding Experience

| MN, USA | At The Checkout, Crazy Requests, Liars & Scammers

Customer: “I have gas on pump four.”

(I’m not seeing a transaction on four (diesel) but one on pump two (regular gas). Both pumps are next to each other and get easily confused.)

Me: “I’m sorry, sir, do you mean pump two? Pump four is diesel and there isn’t any gas on that pump.”

Customer: “Yes, pump two. That’s what I said.”

Me: “All right, sir. That will be [price].”

Customer: “I have this card, too, but it didn’t work out there.”

(He hands me the rewards card from the store we don’t support.)

Me: “I’m sorry sir but we don’t take [Grocery Store] rewards card. We have a deal with our local grocery store.”

Customer: “That’s fine; I’ll just never get gas here again. Don’t you have a five cent off discount or something?”

Me: “If you use your [Gas Store] credit card or [Other Partner Goods Store] credit card, then it will automatically take off five cents per gallon.”

Customer: “You don’t have a five cent off discount for people that have the [Grocery Store] rewards card?”

Me: “Not unless you use one of those cards, sir.”

Customer: “Well, [Name] at [our other nearby store] gives me a five cent discount all the time because I don’t have that pump perks thing.”

Me: “I’m sorry, sir, but I’m not [Name] and this is not that store. This is also the reason we don’t give out the discount because you have access to a list of stores that take that card online and you obviously are abusing the privilege of getting a five cent discount at [our other nearby store].”

Customer: “Whatever. I’m never stopping here again.”

Me: “That’s fine with me, sir. I’ll be sure to inform corporate to tell the other store that they cannot give you a discount in the future for not having the appropriate rewards card and demanding discounts, when you know the store doesn’t participate with that certain reward program. Have a nice day.”

(He stormed out in a huff.)

icon_canada

Travelled North Of Your Nice Level

| Canada | At The Checkout, Canada, Popular

(My friend is running a cash register in the express queue. There are usually at least two very clear signs posted about how many items you can bring into the queue. Normally we don’t say anything unless it’s busy or someone is way over the limit. We aren’t allowed to kick them out of line, but we have to tell them at the end of the order that they aren’t supposed to come through the queue. My friend is ringing through someone who has way too many items.)

Friend: “There you go! And just so you’re aware, this is the express lane, and we reserve this line-up for people with 12 items or fewer.”

Customer: *angrily* “Well, I didn’t know.”

Friend: “That’s fine, but we do have signs posted at the entrance to the line-up to let people know.”

Customer: *condescendingly* “Well, I’m American.”

Friend: *wide-eyed* “Oh, my god. I didn’t realise the education system in the US was so bad! They don’t teach you to read?”

Customer: *flustered* “I thought Canadians were supposed to be nice!”

Friend: *cheerily* “Nope! We’re supposed to be polite. Have a nice day!”

(The customer didn’t say another word.)

Page 41/353First...3940414243...Last