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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Trained To Avoid Their Baggage

| UK | At The Checkout, Money, Spouses & Partners

(I’m working on the till and a customer approaches with a birthday card. As in all large stores in England, we have to charge 5p for carrier bags. We’ve been receiving plenty of grief from customers who seem think the charge is up to the cashier, but this one was especially irate.)

Me: “That’ll be £3, please.”

Customer: *gives me a shocked/disgusted look, despite the price being clearly on the back of the card* “Why should I have to pay £3 for this card? Why, just because it’s got [Company] on the back? Why should I have to pay that?”

Me: *deciding to assume it’s a rhetorical question* “Do you need a 5p bag?”

Customer: “A 5p bag? A 5P BAG? I’m paying £3 for a card and now you want to charge me 5p for a bag?”

Me: “Okay, just the card, then. That’ll be £3.”

Customer: *calls her husband over* “Look at this. I have to pay £3 for this card and now she wants me to pay 5p for a bag. RIDICULOUS.”

Husband: “RIDICULOUS.”

(I think they might have actually both malfunctioned at this point.)

Customer: “I can’t believe you want us to pay 5p for bags when you charged me this much for a card.”

Me: “Here’s your change. Thank you. Goodbye!”

Customer: *storms off* “RIDICULOUS.”

Husband: *follows obediently behind his wife* “RIDICULOUS.”

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This Job Blows

| Perth, WA, Australia | At The Checkout, Popular, Rude & Risque

(I’m working on the drive-thru window at a fast food restaurant and I’ve just finished taking the order for a car in the queue.)

Me: “Would you like anything else with that?”

Customer: “Yeah, a blow-j*b.”

Me: “Well, mate, if you can get it up to the window…”

(He drove straight through without his order.)

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Reached Your Tea Total, Part 4

| WA, Australia | At The Checkout, Crazy Requests, Food & Drink

(My manager takes an order at the front counter, then comes over to tell me the details.)

Manager: “You see that tea order? They want a couple extra teabags, and a large take away cup.”

(I go to rummage through the cupboard to find the boxes of tea for the rarely-ordered green tea they ask for.)

Customer: *clears throat*

Me: “I’ll just be a moment, sorry!”

Customer: “Tea!”

Me: “Oh, you’re waiting on the tea? Did you want two or three tea bags?”

Customer: “Three.”

Me: “Great, I’m just working on that now.”

(I get the teabags, and the cup, and as I’m moving towards the hot water:)

Customer: “White!”

Me: “No problem.”

(Then, as I am putting the water in it:)

Customer: “White. White!”

Me: “Yes, I’ll put milk in it; don’t worry.”

Customer: “Five sugars. White!”

Me: “You want five sugars?”

Customer: “Yes. And white!”

Me: “All right, just a moment.”

(Before I add the milk, I go to put the sugars in so that they can dissolve in the water properly. After three spoonful’s of sugar, she practically shouts:)

Customer: “That’s enough.”

(I go to stir the sugar in.)

Customer: “White. White!”

Me: “Yes, just a moment.”

(I pour the milk in, stop when she says, and hand it to her. She walks off without a word, and goes and chats perfectly normally to the manager.)

Related:
Reached Your Tea Total, Part 3
Reached Your Tea Total, Part 2
Reached Your Tea Total