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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Not A Very Rewarding Experience

| MN, USA | At The Checkout, Crazy Requests, Liars & Scammers

Customer: “I have gas on pump four.”

(I’m not seeing a transaction on four (diesel) but one on pump two (regular gas). Both pumps are next to each other and get easily confused.)

Me: “I’m sorry, sir, do you mean pump two? Pump four is diesel and there isn’t any gas on that pump.”

Customer: “Yes, pump two. That’s what I said.”

Me: “All right, sir. That will be [price].”

Customer: “I have this card, too, but it didn’t work out there.”

(He hands me the rewards card from the store we don’t support.)

Me: “I’m sorry sir but we don’t take [Grocery Store] rewards card. We have a deal with our local grocery store.”

Customer: “That’s fine; I’ll just never get gas here again. Don’t you have a five cent off discount or something?”

Me: “If you use your [Gas Store] credit card or [Other Partner Goods Store] credit card, then it will automatically take off five cents per gallon.”

Customer: “You don’t have a five cent off discount for people that have the [Grocery Store] rewards card?”

Me: “Not unless you use one of those cards, sir.”

Customer: “Well, [Name] at [our other nearby store] gives me a five cent discount all the time because I don’t have that pump perks thing.”

Me: “I’m sorry, sir, but I’m not [Name] and this is not that store. This is also the reason we don’t give out the discount because you have access to a list of stores that take that card online and you obviously are abusing the privilege of getting a five cent discount at [our other nearby store].”

Customer: “Whatever. I’m never stopping here again.”

Me: “That’s fine with me, sir. I’ll be sure to inform corporate to tell the other store that they cannot give you a discount in the future for not having the appropriate rewards card and demanding discounts, when you know the store doesn’t participate with that certain reward program. Have a nice day.”

(He stormed out in a huff.)

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Travelled North Of Your Nice Level

| Canada | At The Checkout, Canada, Popular

(My friend is running a cash register in the express queue. There are usually at least two very clear signs posted about how many items you can bring into the queue. Normally we don’t say anything unless it’s busy or someone is way over the limit. We aren’t allowed to kick them out of line, but we have to tell them at the end of the order that they aren’t supposed to come through the queue. My friend is ringing through someone who has way too many items.)

Friend: “There you go! And just so you’re aware, this is the express lane, and we reserve this line-up for people with 12 items or fewer.”

Customer: *angrily* “Well, I didn’t know.”

Friend: “That’s fine, but we do have signs posted at the entrance to the line-up to let people know.”

Customer: *condescendingly* “Well, I’m American.”

Friend: *wide-eyed* “Oh, my god. I didn’t realise the education system in the US was so bad! They don’t teach you to read?”

Customer: *flustered* “I thought Canadians were supposed to be nice!”

Friend: *cheerily* “Nope! We’re supposed to be polite. Have a nice day!”

(The customer didn’t say another word.)

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Shopping With Plenty Of Baggage

| Petaluma, CA, USA | At The Checkout, Awesome Workers

(I’m out shopping with my mom. We finish getting our items and head to a checkout line. My neighbor, who is a cashier, is working the cash register that we are at. He is finishing up a transaction with the customer in front of us when I hear this joke…)

Neighbor: “All right, sir. Would you like a bag with that? I can give you one from under my eyes.”

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Valentine’s Pay

, | Neuquén, Argentina | At The Checkout, Holidays, Love/Romance

(I’m the customer in this one. It’s Valentine’s Day, and although is not a really celebrated holiday in my country, the company is American. I have already ordered and I’m about to pay when the cashier smiles at me and makes me a question.)

Cashier: “Are you in love?”

(I was rejected by my crush two weeks ago, so the question doesn’t make me happy at all.)

Me: “No, not really…”

Cashier: *bummed* “…I’ll give you the discount anyway. I hate having to ask that.”

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Kiss Your Crappy Day Goodbye

| USA | At The Checkout, Holidays, Popular

(It’s Valentine’s Day and we’re packed with people buying candy and flowers. A woman dressed in black and pink comes up to the register with a bag of Hershey kisses. She’s wearing small pink faerie wings strapped to her back.)

Me: “So, you just winging it today?”

Faerie Lady: *laughs and tears open the bag of candy* “Here!”

Me: “What?”

Faerie Lady: *drops a handful of Hershey kisses on the counter* “Now you can say you got kisses from a stranger on Valentine’s Day!”

(She then giggled and skipped off into the store, stopping once to give my coworker gathering carts a few more pieces of candy and repeating what she said to me. She must have waited 45 minutes, just so she could buy some candy to give to strangers. Kinda made my day.)

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