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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Venting Tall

| Sacramento, CA, USA | At The Checkout, Food & Drink

(I’ve gotten up early to get my mom and me coffee one morning. I’m not a morning person by any means.)

Me: “Can I get a tall white mocha?”

Barista: “Sure, anything else?”

Me: “A tall, venti nonfat cappuccino please.”

Barista: “A what?”

Me: “A tall, venti nonfat cappuccino, please.”

Barista: “Honey, you’re making up drinks now. Would you like a tall or venti?”

Me: *suddenly hitting me what I’ve been saying* “Oh, my gosh, I’m so sorry. I meant venti.”

Barista: “I give everyone a break this early.”

(Luckily she had been our barista for about six years and knew I was actually smart.)

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One Lucky Customer

| Chicago, IL, USA | At The Checkout, Bad Behavior, Popular, Rude & Risque

(It’s kind of late in my shift. I call the next customer, an elderly man. He puts his merchandise on the counter. He immediately starts staring at my chest.)

Male Customer: “Wow, am I lucky. Wow.”

(I don’t know how to react without being rude so I just ring him up as quickly as possible. The entire time he’s staring at me and repeating:)

Male Customer: “Wow, am I lucky. Wow. When do you get off?”

(Since I don’t want to deal with him any more I tell him his total and stick every single item into one bag neatly enough that it won’t tear or break but badly enough that the bag weighs way too much, set it behind the counter, and wait for him to pay. He pays, and I hand him the approximately 20 lb bag.)

Male Customer: “Oh, thanks…”

(He stops smiling and kind of waddles out of the store with his bag. The next customer has a 28-item return and repurchase to get the points on their card. The customer after THAT comes up to me.)

Female Customer: “That looked intense.”

Me: “Yeah. The sad thing is that was still better than the customer before them.”

Female Customer: “Oh, what happened?”

Me: “Uh, it was an old dude and he was being creepy.”

Female Customer: “Oh, ew. I’m sorry.”

(I finish ringing her two-item purchase and read her price. She pays for her merchandise and I bag it very nicely and neatly.)

Female Customer: “Well, I hope I wasn’t as much trouble. And I didn’t hit on you. Have a good night.”

(Not gonna lie; that comment helped me keep it together until we closed.)

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I Would Like To Disorder

| Baton Rouge, LA, USA | At The Checkout, Language & Words

(I work at a very fast-paced chicken finger restaurant on the edge of my college campus. This conversation happens every shift I work in the drive through.)

Me: “Okay, so you’ll have [Order]. Would you like anything else to complete your order?”

Customer: “Yes.”

Me: “…”

Me: “Ok, what else may I get for you?”

Customer: “THAT’S ALL!”

Me: “Thank you please pull up.” *to coworker* “I think they meant to say ‘no.'”