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Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

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Don’t Have To Deal With Your Cents-less Baggage

| Germany | At The Checkout, Family & Kids, Popular

(I am buying school supplies for my children, with my mother accompanying me. As we get to the checkout, and it is about time to pay for my stuff, the cashier asks me if I’d like a bag for 10 cents.)

Mother: “No, why should we pay for something like a bag?”

Me: “Mom, they ALSO have to pay for their bags. They don’t get them gifted from the bag factory…”

Mother: “Yes, but why should we pay for being their walking advertisement?!”

Me: *looking at my mother, wearing several brand label clothes* “Because you also pay to wear [Big Sports Clothes Brand]’s advertisements around all day.”

(She was silent after that, and yes, I bought a plastic bag.)

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Coming Around To Not Coming Back

| Cheshire, England, UK | At The Checkout, Crazy Requests, Popular

(I am on the opening shift, which means I’m on my own on the tills for at least an hour. A woman approaches me.)

Woman: “Excuse me, can you tell me where [Product] is?”

Me: “If you go down the aisle on the far left and then take the first on your left, it should be on a shelf down there.”

Woman: “Can’t you take me?”

Me: “I’m sorry, I can’t. I have to stay on the tills.”

Woman: “Well, that’s no good!”

Me: “I could call a member of floor staff to take you there?”

Woman: “Don’t bother. I’m not coming back here again. The customer service is terrible.”

(She leaves in a huff, and another customer who was waiting just raises her eyebrows.)

Customer: “I bet you’re heartbroken that she’s not coming back, aren’t you?”

(I laughed.)

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One Big (Alco)Hole In Their Plan

| ON, Canada | At The Checkout, Crazy Requests, Criminal & Illegal

(I live near the Canada-US border, Canada side. It’s about nine o’clock at night and I’m working the front end of grocery store. A small group of people who look to be in their late teens or early twenties walk up to me.)

Customer #1: “Can you tell us where to find the alcohol in here?”

Me: *taken aback* “We don’t sell any.”

Customer #1: “Really?”

(At this moment it dawns on me that they’re probably from over the border, coming to buy alcohol here because we have a lower drinking age.)

Me: “Yeah. We… don’t sell alcohol in grocery stores in Canada. In general.”

Customer #2: “You’re kidding, right?”

Me: “Err… we don’t have a liquor license. It’s against the law for us to sell any.”

Customer #1: “Don’t you have something?”

Me: *shrugs sheepishly* “We have mouthwash.”

(I ended up directing them towards places that are allowed to sell liquor, though I have no idea if they were even open at such a time of night. They just couldn’t get over the fact that the grocery store didn’t sell any!)