icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

icon_underaged

No ID, No Idea, Part 24

| Canada | At The Checkout, Criminal & Illegal, Popular, Underaged

(It’s the law that you need to have your ID to be in the liquor store, except for children with parents. A group of young gentlemen come in. Several choose items and carry them to the front. Once everything is on the counter, one of the men steps forward to pay.)

Me: “Hi, guys! I need to see everyone’s ID, please!”

Customer #1: “Why? How old do you think I look?”

Me: “Well, you look like you’re under 25, so I’ll need to see that ID, please. Same goes for everyone else.”

Customer #1: “But I’m the only one buying something. This is all for me.”

Me: “That’s great, but I can’t know for sure that they’re not going to have some since you all carried it to the front. It’s the law that I need to ID everyone. Plus I still haven’t seen your ID.”

(At this point there’s a line of several people forming.)

Customer #1: “Yeah, but I’m the only one buying it.”

Me: “Last chance. I need to see everyone’s ID, please.”

Customer #1: “How old do you think I am? Really.”

Me: “Not old enough to buy liquor. Since you won’t show me your ID, you’re now loitering on the premises. You need to leave the store now.”

Customer #1: “Wait! I’ll show you my ID.”

Customer #2: “I have mine as well!”

Me: “You’ve wasted enough of my time. There are seven people behind you waiting to pay, many of whom have their IDs out and ready. Your other buddies still don’t have their IDs out. I’ve explained to you that I’m required by law to see them, and given you multiple chances to show me. I’ve had enough. Get out.”

Customer #1: “You’re going to lose valuable customers! They’ll fire you!”

Me: “They’re not going to fire me. I’m complying with the law and thereby with store policy. My manager just went outside to write down your license plate number and will be calling the police once she has it. She’s got my back. You need to leave now. Go find another liquor store, and don’t pull this crap with them if you want your beer.”

(A couple of the guys checked outside and saw the manager walking towards their vehicle. They booked it out, and I haven’t seen them since.)

Related:
No ID, No Idea, Part 23
No ID, No Idea, Part 22
No ID, No Idea, Part 21

Can’t Ignore The Little Comment

| QC, Canada | At The Checkout, Bad Behavior, Popular

(Customer #1 approaches me while I am already helping Customer #2.)

Customer #1: “Can you come help me when you are done with the little old lady?”

Customer #2: *who obviously heard* “Here, honey, now you can go help the fat lady!”

Leaving Only With Emotional Scar(f)s

, | UK | At The Checkout, Crazy Requests, Popular

(I am a volunteer in a charity shop. There is nowhere to store personal belongings, so I put my handbag under the counter and my coat and scarf on the back of the cashier’s chair – this is also behind the counter. I am sitting on the chair. A customer is about to pay for a book, and spots my scarf. There are several scarves for sale in the shop, including in the window display.)

Customer: “Can I see that scarf, please?”

Me: “Which one?”

Customer: “There.” *points to my scarf*

Me: “Oh, sorry, that’s mine. We have lots of others around the shop.”

Customer: “Yours? What do you mean?”

Me: “It’s mine; it belongs to me. It’s not for sale.”

Customer: “Of course it’s for sale. You can’t just keep anything you like the look of. I want to buy it. How much is it?”

Me: “No, sorry, it’s mine. It’s not from the shop. It’s really not for sale.”

Customer: “Yes, it is. How much?”

Me: “It’s MY scarf, I wore it to come to work this morning, it BELONGS to me, and it is NOT for sale. I can’t be much clearer.”

(At this point the customer glares at me and starts to walk AROUND the counter, looking at my scarf and is obviously just going to grab it. The other customers are staring at her in disbelief. I take my scarf from the chair and stuff it under the counter with my handbag, and physically stand in front of the customer so she can’t get round to the cashier’s area.)

Customer: “Hey, I want that! You can’t just hide it and keep it for yourself.”

Me: “Yes, I can, because it’s mine. You are not buying it. I am not going to sell it to you. Now, do you want the book?”

(She stands and glares at me, then throws the book onto the counter and stomps out of the shop, shaking her head and making comments about how rude I am and how she can’t believe how I treated her.)

Next Customer: *after a few moments of stunned silence* “So… how much for your coat, then?”