icon_checkout

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

icon_checkout

A Sad Sign Of The Times

Washington, DC, USA | At The Checkout, Bad Behavior, Crazy Requests

(I am waiting in the express lane to buy groceries (15 items or fewer). The customer in front of me has a full cart.)

Cashier: “Excuse me, sir? This is the express lane.”

Customer: “Okay.”

Cashier: “Fifteen items or fewer.”

Customer: “What?”

Cashier: “It’s fifteen items or fewer for this lane. Since you’re already here, I’ll let you stay in line, but for the future, please use another lane.”

Customer: “Well… how was I supposed to know it was fifteen items or fewer? There should be a sign!”

Cashier: “It’s right there.”

(He points right above the customer’s head, where there’s a giant sign reading “EXPRESS LANE – 15 ITEMS OR FEWER.”)

Customer: *angrily pointing to a random spot next to the cash register* “Yeah, well, it SHOULD be over THERE!”

icon_time

Momentarily Shocked

| Hudson, WI, USA | At The Checkout, Bad Behavior, Time

(I’m working the drive-thru at my job, and like many of our lunch rushes, we end up getting slammed that day. Since I’m the only one wearing the headset, I have to put a few customers waiting to place an order on hold.)

Me: “Hi, welcome to [Restaurant]! I’ll be with you in just a moment.”

Customer: “Okay.” *short pause* “Your moment’s up.”

(I’m startled into a brief silence. I’m fairly certain the guy was joking, but in the middle of a rush, I’m never in the mood for jokes.)

Me: *slowly* “Fine. I’ll be with you in thirty seconds.”

Customer: “That’s better.”

(I was actually ready to take their order about ten seconds after that. But because they decided to pull that rude joke, I counted down to exactly thirty seconds before actually taking their order.)

icon_petsanimals

Swan Song

Stillwater, OK, USA | At The Checkout, Bizarre, Family & Kids, Pets & Animals

(As I approach the register, the customer in front of me is just stepping away. His daughter, who appears to be about seven or eight years old, starts informing the cashier of the environmental dangers of plastic bags.)

Girl: “…and if one of them gets into the water it will kill a swan.”

Cashier: *trying to humor her* “Really?”

Girl: “Yes, I’ve seen it happen.”

Dad: *realizing his child is not beside him* “Come on! Leave the cashier alone.”

(The cashier rings up my purchase.)

Cashier: “Would you like a bag with that?”

Me: “Yes. Even though it might kill a swan.”

Cashier: *without missing a beat* “She’s seen it happen.”

icon_fooddrink

Double The Trouble

| Philadelphia, PA, USA | At The Checkout, Extra Stupid, Food & Drink

Customer: “What’s the difference between the single fajita and the double fajita?”

Me: “The single one is for one person, where the double is usually shared as it is double the meat.”

Customer: “So you get two fajitas with the double?”

Me: “Well, no. It’s just double the meat on the skillet, which two or more people usually share.”

Customer: “So, it’s two skillets.”

Me: “No, it’s one skillet but it has double the meat.”

Customer: “So it’s meant for one person?”

Me: “No, it’s usually shared. You can have one for yourself, but it’s traditionally split.”

Customer: “So it comes on two skillets?”

Me: “No. One skillet. Double meat.”

Customer: “Okay, we want a double chicken fajita, but on separate skillets.”

Me: “So… two single chicken fajitas?”

Customer: “Yes, that sounds perfect!”

icon_checkout

Message Receipted

| Perth, WA, Australia | At The Checkout, Bad Behavior, Bizarre

(I work in drive-thru at a well-known fast food store and I always ask the customer if they want their receipt to make the transaction go quicker.)

Me: “Would you like your receipt today?”

Customer: “Yes.”

Me: *hands them the receipt*

Customer: *looks me dead in the eye and drops the receipt on the ground and drives away without breaking eye contact*

Page 37/367First...3536373839...Last